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2025 Head Teller Training: All-Day Streaming

Need help with training head tellers? This series is for you. We will tell you the why behind many of the things we do at the teller line.

OnDemand
DATE

Recorded Thursday,
October 2, 2025

INSTRUCTOR

Deborah Crawford

DURATION

7 Hours

FORMAT

Live Stream

$849.00 or 5 Tokens

Includes: 12 months of OnDemand playback access

  • Management/Employee Development
  • Teller
  • Branch Manager
  • Teller
  • Training Manager
  • Trainer

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Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs.

This program will complete training requirements for: BSA, Regulation CC, and Security. You will receive Certificates of Attendance, a recording of all sessions, and a Teller Handbook.

What You'll Learn

Section I: Cash Handling (Leslie Nicely)
During this section, we will look at counting currency, protecting your drawer, balancing, and all things cash. You will learn how to detect counterfeit currency and prevent loss for your financial institution. Learn how to train new tellers in a “why we do some of the things we do when it comes to cash handling” format.

Section II: Checks and Legal Issues (Deborah Crawford)
During this section, we will look at UCC 3 and 4 and learn the rules behind endorsements, stop payments, cashiers checks, and deceased owner’s checks. Learn about the rules for checks and how to prevent fraud.

Section III: Regulation CC (Deborah Crawford)
Learn how to place holds on checking accounts for compliance and security. What are the rules for new accounts, holds, counting days, and forms. You will learn how to make decisions and execute the hold properly.

Section IV: Security, Fraud, and BSA Red Flags (Leslie Nicely)
Our final section is on security and BSA. Learn how to handle yourself in a robbery and active shooter scenario. Learn your role in protecting the financial institution from money laundering. Questions that have to be asked and answered by account holders when transacting for the elderly and other vulnerable customers.

Who Should Attend

This session is ideal for head tellers, teller supervisors, tellers, branch managers, and training.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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