Error Resolution Under Regulation E and Regulation Z

This is part of a three-part webinar series on Regulation E. To view or purchase the entire series, click here.

What happens when a member calls in and says “there are charges on my account statement that I didn’t do”? Does your credit union have a definite process for handling investigations into alleged errors? This session will discuss error resolution requirements mandated by Regulation E and Regulation Z.

Covered Topics

  • Definition of an error
  • Timeframes for reporting and responding to the allegation of an error
  • Investigating and responding to the allegation of an error
  • Error resolution pitfalls
  • Where the 2 regulations may overlap

Who Should Attend?

Compliance Officers, CEOs, Electronic Banking Services staff, Operations Staff and Credit Card services staff will all benefit from this webinar.