Developing a Star Teller

Service, technical and compliance skills are needed to develop the star in your institution. This webinar focuses on the compliance and technical skills that your teller needs to be successful at his or her job.  It is a complex environment today with increasing fraud and competition in the market place so your teller needs to be ahead of the curve and not behind. 

Registration to this program includes a 500+ page Teller Handbook!

Covered Topics

The following will be covered and you will receive a Teller Handbook:
  • Endorsements
  • Stop payments 
  • Deceased accounts
  • Postdated checks
  • Business, personal and fiduciary checks
  • Annual Regulation CC training
  • Policies and procedures for placing holds
  • Types of holds
  • Fraud issues including kiting, postal money orders and treasury checks security features
  • CTRs line by line 
  • Red Flags for money laundering annual training

Who Should Attend?

This webinar will benefit tellers, head tellers, cashiers, branch managers, branch administration, compliance and training.