Member Complaint Response Management

Since the passage of the Dodd-Frank Wall Street Reform and Consumer Protection Act in 2010, the regulatory environment for handling consumer complaints has changed significantly. Credit unions are faced with increased pressure to develop and implement member complaint response programs and policies. This session will address the compliance requirements and best practices for complaint resolution. 

Covered Topics

  • Member complaint risks
  • NCUA's Consumer Complaint process
  • Member complaint process
  • Regulatory considerations
  • Best practices when responding to member complaints

Who Should Attend?

Compliance officers, internal auditors and CEOs will benefit from this program.