2020 Regulation CC Update & Check Training for Frontline Staff

Regulation CC governs how we make funds available to our customers doing business with checks. While the use of checks has decreased as a preferred payment method, we still review dozens of checks each day. There are many questions, such as can we place a hold on a cashier’s check? How many days can we hold checks on a new account? Do we have to take every check our customers present to us? How can we avoid losses due to fraudulent checks? These questions will all be addressed in this informative and easy to follow webinar for the frontline. We will also take a look at the July 1st changes, including new disclosure format and new teller hold notices.

What You Will Learn

  • 2019 immediate availability threshold change (hint, it’s going up on July 1st 2020)
  • Which accounts are covered by Reg CC – business vs personal and more
  • Availability schedules, including how to count days for check holds
  • Business versus banking days, transaction accounts and more definitions
  • Placing case by case and exception holds
  • Hold notices – how to complete and how to explain to the customer
  • Checks and the new account – beware!
  • A review of the parts of a check, including the latest security features
  • Real-life examples of avoidable check losses

Who Should Attend?

This webinar will benefit all tellers, teller managers, cashiers, customer service representatives, back of bank operations, branch managers and compliance officers.