Total Training Solutions' credit union bank management/employee development training covers topics ranging from coaching to sales to teller training and more. All of our bank training webinars are led by experts from the financial industry.
Presented By:
Deborah Crawford
Wednesday, November 15th, 2017 - 1:30 pm Central Time Zone
This program is an A-Z on account ownership and documentation. It is a must for anyone who opens or manages new accounts.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4782/?idAff=19
Presented By:
Ascensus
Wednesday, October 18th, 2017 - 1:30 pm Central Time Zone
Whether your organization already offers HSAs or is just thinking about it, join us as we discuss the Top 10 HSA issues revolving around these increasingly popular accounts.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4775/?idAff=19
Presented By:
Teresa Allen
Wednesday, October 18th, 2017 - 10:00 am Central Time Zone
Learn how to differentiate between different types of complaints, how to respond to varied anger levels, and how to avoid conflict by catering to varied member personalities.
Related Topics: Sales, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4788/?idAff=19
Presented By: Deborah Crawford
Wednesday, September 6th, 2017 - 10:00 am Central Time Zone
This program will focus on the personal account issues of closing accounts and taking off signers in this complex world.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4783/?idAff=19
Presented By: Ascensus
Wednesday, August 30th, 2017 - 1:30 pm Central Time Zone
Part three of the four part series on HSAs will review difficult HSA issues regarding eligibility requirements, employer contributions, excess contribution issues, prohibited transactions, and reporting.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4773/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Tuesday, August 22nd, 2017.
During this program we will examine the impact of FATCA, the new forms and 1042S reporting to the IRS. We will also look at acceptable forms of identification and Bank Secrecy Act issues in your Customer Identification Programs and due diligence.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4781/?idAff=19
Presented By:
Michael Glover
This event was recorded on Wednesday, August 9th, 2017.
Part two of the four part series will help you understand the fundamentals of HSAs and basic HSA compliance rules.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4772/?idAff=19
Presented By: Michael Glover
This event was recorded on Thursday, July 20th, 2017.
Part one of the four part series, this course offers insight into the HSA market—including its growth, the prospects for future growth, and the reasons behind it all.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4771/?idAff=19
Presented By: Ascensus
This event was recorded on Thursday, July 20th, 2017.
Attend this four part series for all of the information you need on Health Savings Accounts.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4774/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Tuesday, July 11th, 2017.
Attend this program to hear about the new Reg CC amendments!
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4787/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, June 22nd, 2017.
Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4776/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Tuesday, June 6th, 2017.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4777/?idAff=19
Presented By:
Janice Branch
This event was recorded on Thursday, May 25th, 2017.
Develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4724/?idAff=19
Presented By:
Honey Shelton
This event was recorded on Thursday, April 13th, 2017.
Learn how to build a team that works together for the common good.
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4739/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Tuesday, April 11th, 2017.
This webinar focuses on the compliance and technical skills that your teller needs to be successful at his or her job.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4763/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, April 6th, 2017.
This program will examine multiple types of POAs, when they can be used and some general procedures to implement in your financial institution.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4762/?idAff=19
Presented By: Janice Branch
This event was recorded on Tuesday, March 14th, 2017.
Empowering, practical and useful information that can increase leadership skills required by managers.
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4738/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Friday, March 3rd, 2017.
This webinar will help your staff determine if your procedures are in or out of regulation and provide courses of action if necessary.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4736/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, February 9th, 2017.
This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situations change.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4734/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Tuesday, January 17th, 2017.
This program is designed to develop your expertise in business account ownership and authority.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4721/?idAff=19
Presented By: Honey Shelton
This event was recorded on Tuesday, January 10th, 2017.
Maximize the success of the new hire by providing tools and best practices you can use to create an effective onboarding process in your organization.
Related Topics: Sales, Management/Employee Development, Human Resources
Promo URL: https://www.CUWebinars.com/Webinar/Details/4722/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, November 17th, 2016.
During this program we will examine the impact of FATCA, the new forms and 1042S reporting to the IRS. We will also look at acceptable forms of identification and Bank Secrecy Act issues in your Customer Identification Programs and due diligence. More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4714/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, October 13th, 2016.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Related Topics: IRAs, Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4711/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, September 15th, 2016.
Learn what steps we must take to “know this customer” and their anticipated transactions in the account. Join us for the "how to" open a business account and comply with customer due diligence expectations.... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4703/?idAff=19
Presented By: Janice Branch
This event was recorded on Thursday, August 25th, 2016.
The Eight Keys to Teller Excellence webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4700/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, August 18th, 2016.
This program will focus on the personal account issues of closing accounts and taking off signers in this complex world.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4685/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Friday, August 5th, 2016.
Learn about the three elements that apply to consumer accounts and how to address consumer issuesMore →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4704/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Wednesday, July 20th, 2016.
This program will be a review of as well as update attendees on Regulation CC. We will also cover questions such as: can we place a hold on a cashier’s check? How many days can we hold checks on a new account? Does this apply to business accounts? Do we have to... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4683/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, July 14th, 2016.
In this program, we will look at all the different types of identification and TINs to ... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4682/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Friday, June 17th, 2016.
It’s time to implement new CDD rules for legal entities customers. This program will highlight the nuts and bolts of the new regulation issued May the 11th and what it will mean to legal entity customers.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4684/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, June 9th, 2016.
n this program learn how to open, document, change signers and handle the paperwork on Limited Liability Company accounts.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4670/?idAff=19
Presented By:
Zack Merrill
This event was recorded on Friday, June 3rd, 2016.
This dynamic program will help raise the bar when it comes to engaging and training new employees from the start. Wow them with a genuine interest and care in their success with your organization.
Related Topics: Sales, Human Resources, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4677/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Monday, May 9th, 2016.
This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situations change.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4669/?idAff=19
Presented By: Honey Shelton
This event was recorded on Friday, May 6th, 2016.
This program will focus on frontline performance management - it’s the key to the employee becoming motivated and responsible. Are you ready to learn how to work with the staff to create a performa... More →
Related Topics: Sales, Human Resources, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4673/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Tuesday, April 5th, 2016.
During this program we will examine the impact of FATCA, the new forms and 1042S reporting to the IRS. We will also look at acceptable forms of identification and Bank Secrecy Act issues in your Customer Identification Programs and due diligence. More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4668/?idAff=19
Presented By: Janice Branch
This event was recorded on Thursday, March 24th, 2016.
This webinar is meant to help you learn and apply skills and techniques that will bring you and the member high satisfaction.
Related Topics: Sales, Sales, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4671/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Tuesday, February 23rd, 2016.
This program will look at power of attorney "critical issues" and how to prevent your institution from making costly mistakes in handling these high risk documents. We will also provide you with some guidance about what procedures you should have in place for h... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4653/?idAff=19
Presented By:
Christy Crawford
This event was recorded on Thursday, February 11th, 2016.
In this IRA webinar, we will work on the distribution side of the IRA. You will learn various distributions from the IRA, from premature to normal distributions and how to report them to the IRS.
Related Topics: IRAs, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4667/?idAff=19
Presented By: Christy Crawford
This event was recorded on Thursday, January 28th, 2016.
If you have just started with IRAs or want a good review of IRA fundamentals, this is the program for you.
Related Topics: IRAs, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4666/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Wednesday, January 27th, 2016.
This program will discuss the opening of new account for social security representative payees.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4652/?idAff=19
Presented By:
Paul Gorman
This event was recorded on Wednesday, January 13th, 2016.
Now that crop prices are much lower, farmers are again storing more grain and relying on CCC loans to provide temporary funds until they sell grain months later.
Related Topics: Lending, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4665/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Wednesday, December 9th, 2015.
Opening business accounts starts with the big four: Sole Proprietorships, Partnerships, Limited Liability Companies and Corporations. During this program, you will learn how to set-up account cards, account authorizations and document authority for the four types of common business accounts. T... More →
Related Topics: Compliance, Sales, Risk Management/Legal, Lending, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4632/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Wednesday, October 14th, 2015.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Your member passed away yesterday and the family is grieving. Yet, in the midst of all the remembering and honoring of a life, the legal and compli... More →
Related Topics: Compliance, IRAs, Sales, Risk Management/Legal, Human Resources, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4631/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, September 10th, 2015.
25 Commonly Asked Check Questions: Legal, Procedural and Ownership Issues
Related Topics: Compliance, Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4633/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Tuesday, August 11th, 2015.
Many accountholders use trusts to plan for their estate, family, taxes, etc. When opening these special accounts, you need to know about proper documentation, CIP, and signature card responsibilities. You must also understand the trustee(s) authority and duties and your financial institution's ... More →
Related Topics: Risk Management/Legal, Lending, Human Resources, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4629/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Wednesday, August 5th, 2015.
These simple do’s and don’ts will keep your financial institution from losing money and creating chaos in the back office. Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.
Related Topics: Risk Management/Legal, Management/Employee Development, Sales, Human Resources, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4593/?idAff=19
Presented By:
J.T. Turner
This event was recorded on Thursday, July 30th, 2015.
With the real estate market changing, the ability to offer a full menu of products is more critical than ever. This class will look at Home Equity Lines of Credit, giving an excellent overview of both structure and use.
Related Topics: Sales, Sales, Lending, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4626/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, July 9th, 2015.
This session will address the following questions about procedures and your financial institution: What does the law say about identifying nonresident aliens? What type of identification is being used around the country to open accounts? What are the proper procedures for W-8 reporting? What role... More →
Related Topics: Management/Employee Development, Sales, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4598/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Wednesday, June 10th, 2015.
The New Member Interview is the frontline security against fraud, money laundering and illegal activity at your financial institution. This program builds the compliance tasks, worksheets and requirements that must be met when you open an account.
Related Topics: Risk Management/Legal, Sales, Sales, Management/Employee Development, Risk Management/Legal, Human Resources, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4597/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, June 4th, 2015.
Today, someone you have never met walks in with a power of attorney and demands to be added to your accountholder's accounts--an accountholder with hundreds of thousands of dollars with your credit union. Your accountholder is elderly and has no children. Immediately, your mind jumps to thought... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Risk Management/Legal, Human Resources, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4596/?idAff=19
Presented By: Honey Shelton
This event was recorded on Tuesday, May 5th, 2015.
Join Honey Shelton and learn about understanding motivation and take notes about coaching that works! This is empowering, practical and useful information that can reduce the stick and the stink!
Related Topics: Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/1780/?idAff=19
Presented By: Honey Shelton
This event was recorded on Tuesday, March 24th, 2015.
Aimed at the frontline staff including tellers, members service representatives, call center personnel, account managers and branch managers, this program reminds participants how to excel at cross-selling and referrals.
Related Topics: Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/1781/?idAff=19
Presented By: Honey Shelton
This event was recorded on Tuesday, January 20th, 2015.
This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor. A positive, real-world approach for delivering extraordinary results
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4622/?idAff=19
Presented By: Christy Crawford
This event was recorded on Wednesday, September 17th, 2014.
Related Topics: Risk Management/Legal, Management/Employee Development, Risk Management/Legal
Promo URL: https://www.CUWebinars.com/Webinar/Details/4570/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Thursday, August 7th, 2014.
Includes a CTR Handbook
This webinar will help you learn how to gather the information that you need in the CTR. We will also review the data fields and go over the CTR line by line so that you will feel less apprehensive about the format and the ins and outs of the CTR. We will look... More →
Related Topics: Risk Management/Legal, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4558/?idAff=19
Presented By: Honey Shelton
This event was recorded on Thursday, July 24th, 2014.
Everyday your credit union is on the stage. Without a doubt, the staff plays a lead role, up front and center. The teller, for example, interacts with the audience most vital to your credit union's reputation---your customer. Faced with handling impressive sums of cash and, most likely, making mo... More →
Related Topics: Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/4563/?idAff=19
Presented By: Deborah Crawford
This event was recorded on Tuesday, December 10th, 2013.
We love our minor members and yet...it is sometimes hard to know what we can do and what we can't do for those who are under age at our credit union. It is always disturbing when minors have authority to transact business in the credit union because in many states the minor is not responsible fo... More →
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development
Promo URL: https://www.CUWebinars.com/Webinar/Details/803/?idAff=19
