Credit Union Management/Employee Development Training
Total Training Solutions' credit union bank management/employee development training covers topics ranging from coaching to sales to teller training and more. All of our bank training webinars are led by experts from the financial industry.
Notary Public
Presented By:
Terri D. Thomas
Tuesday, December 10th, 2019 - 10:00 am Central Time Zone
Help your team know their responsibilities, plus learn basic laws, liability and reviews of various notarial acts.
Related Topics: Management/Employee Development, Risk Management/Legal
Headache Remedies for Supervisors
Presented By:
Honey Shelton
Friday, December 6th, 2019 - 10:00 am Central Time Zone
Has your doctor ever asked you “what is your pain level like?” That is exactly what our presenter will ask you when you tune in for this webinar!
Related Topics: Management/Employee Development
Opening Accounts for Charities, Clubs, Benefit and Other Nonprofit Organizations
Presented By:
Deborah Crawford
Thursday, November 14th, 2019 - 10:00 am Central Time Zone
Learn how to set-up all these different nonprofit organizations, associations and corporations.
Related Topics: Compliance, Lending, BSA, Deposit Accounts, Management/Employee Development
Member Service that Lives Up to Its Name
Presented By:
Janice Branch
Monday, September 23rd, 2019 - 1:30 pm Central Time Zone
This fast-paced, dynamic webinar is designed for credit unions serious about taking member service up a notch.
Related Topics: Management/Employee Development
15 Reasons Training Doesn't Stick
Presented By: Honey Shelton
Monday, August 26th, 2019 - 1:30 pm Central Time Zone
Join Honey Shelton and find out why, at any company, learning isn’t just the job of the training department!
Related Topics: Management/Employee Development
Writing Teller Training and Procedures
Presented By: Deborah Crawford
This event was recorded on Tuesday, August 20th, 2019.
Your financial institution’s most precious asset is its frontline. Today’s program will take a look at procedures for the teller.
Related Topics: Compliance, Human Resources, Teller, Management/Employee Development
Opening Business Accounts: Procedures and CDD Rules
Presented By: Deborah Crawford
This event was recorded on Tuesday, July 23rd, 2019.
During this program we will look at how each type of business works, how changes are made at death and at new ownership.
Related Topics: Compliance, Operations, Lending, BSA, Deposit Accounts, Management/Employee Development
Writing Procedures for Nonresident Alien Accounts
Presented By: Deborah Crawford
This event was recorded on Thursday, July 18th, 2019.
Related Topics: Operations, Sales, Lending, Teller, Deposit Accounts, Management/Employee Development, Risk Management/Legal
CTR: Line By Line
Presented By: Deborah Crawford
This event was recorded on Thursday, June 27th, 2019.
The webinar will go line by line through the CTR.
Related Topics: Management/Employee Development, Risk Management/Legal
When to Coach, When to Supervise?
Presented By: Honey Shelton
This event was recorded on Tuesday, May 28th, 2019.
This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?
Related Topics: Management/Employee Development
Secrets of a Successful Call Center Agent
Presented By: Janice Branch
This event was recorded on Tuesday, May 14th, 2019.
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.
Related Topics: Management/Employee Development
Elder Abuse, Identity Theft, Business Email Compromise Schemes, Human Trafficking and More
Presented By: Deborah Crawford
This event was recorded on Wednesday, April 10th, 2019.
This webinar will discuss the red flags and scenarios for Elder Abuse, Identity Theft, Business Email Compromise Schemes and Human Trafficking.
Related Topics: Management/Employee Development, Risk Management/Legal
Motivating & Managing the Frontline
Presented By: Janice Branch
This event was recorded on Tuesday, March 12th, 2019.
This program will teach managers to establish clear expectations and goals including how to motivate your employees to meet those goals. We will also discuss best practices when you face resistance, a lack of cooperation, grudges, or resentment and you will learn how to become an advisor and a co... More →
Related Topics: Management/Employee Development
Managing a Successful Call Center
Presented By: Janice Branch
This event was recorded on Tuesday, February 26th, 2019.
This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively.
Related Topics: Management/Employee Development
Now You're the New Supervisor
Presented By: Honey Shelton
This event was recorded on Thursday, February 7th, 2019.
Ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor.
Related Topics: Sales, Management/Employee Development
8 Keys to Teller Excellence
Presented By: Janice Branch
This event was recorded on Tuesday, January 29th, 2019.
Develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Sales, Management/Employee Development
Branch Manager Best Practices
Presented By: Honey Shelton
This event was recorded on Tuesday, January 8th, 2019.
Learn how to build a team and coach them to success.
Related Topics: Human Resources, Management/Employee Development
The Polished and Professional Teller
Presented By: Janice Branch
This event was recorded on Tuesday, October 30th, 2018.
This webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality member service.
Related Topics: Management/Employee Development
Member Service that Lives Up to Its Name
Presented By: Janice Branch
This event was recorded on Tuesday, October 23rd, 2018.
This fast-paced, dynamic webinar is designed for credit unions serious about taking member service up a notch.
Related Topics: Management/Employee Development
The Secrets to Being a Great Call Center Agent
Presented By: Janice Branch
This event was recorded on Wednesday, October 10th, 2018.
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.
Related Topics: Management/Employee Development
Crimes Against Your Member
Presented By: Deborah Crawford
This event was recorded on Tuesday, October 9th, 2018.
This webinar will discuss the red flags and scenarios for Elder Abuse, Identity Theft, Business Email Compromise Schemes and Human Trafficking.
Related Topics: Management/Employee Development, Risk Management/Legal
Coaching Effectiveness for Managers
Presented By: Honey Shelton
This event was recorded on Wednesday, September 26th, 2018.
Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar designed to deliver a real-life approach to leading your branch.
Related Topics: Human Resources, Management/Employee Development
Notary Public
Presented By: Terri D. Thomas
This event was recorded on Wednesday, September 5th, 2018.
Help your team know their responsibilities, plus learn basic laws, liability and reviews of various notarial acts.
Related Topics: Management/Employee Development, Risk Management/Legal
Train Smarter and More Effectively
Presented By: Honey Shelton
This event was recorded on Thursday, August 30th, 2018.
Discover how to design training that promotes learner involvement.
Related Topics: Human Resources, Management/Employee Development
The Efficient & Effective Branch Manager
Presented By: Honey Shelton
This event was recorded on Tuesday, July 24th, 2018.
Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar designed to deliver a real-life approach to leading your branch.
Related Topics: Human Resources, Management/Employee Development
Motivating & Managing the Frontline
Presented By: Janice Branch
This event was recorded on Thursday, May 31st, 2018.
This program will teach managers to establish clear expectations and goals including how to motivate your employees to meet those goals. We will also discuss best practices when you face resistance, a lack of cooperation, grudges, or resentment and you will learn how to become an advisor and a co... More →
Related Topics: Human Resources, Management/Employee Development
Managing a Successful Call Center
Presented By: Janice Branch
This event was recorded on Tuesday, April 10th, 2018.
This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively.
Related Topics: Management/Employee Development
Opening Accounts for Nonresident Aliens: W-8BEN, W-8BENE, CIP and CDD
Presented By: Deborah Crawford
This event was recorded on Thursday, March 15th, 2018.
Related Topics: Deposit Accounts, Teller, Management/Employee Development, Operations, Sales, Risk Management/Legal
Onboarding Your New Hire
Presented By: Honey Shelton
This event was recorded on Tuesday, March 13th, 2018.
Maximize the success of the new hire by providing tools and best practices you can use to create an effective onboarding process in your organization.
Related Topics: Sales, Human Resources, Management/Employee Development
8 Keys to Teller Excellence
Presented By: Janice Branch
This event was recorded on Tuesday, February 6th, 2018.
Develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Sales, Management/Employee Development, Risk Management/Legal
Branch Manager Best Practices
Presented By: Honey Shelton
This event was recorded on Tuesday, January 23rd, 2018.
Learn how to build a team and coach them to success.
Related Topics: Human Resources, Management/Employee Development
Raising the Bar on Member Service - Proven Engagement Strategies
Presented By:
Honey Shelton and Karen Wiehoff
This event was recorded on Thursday, December 7th, 2017.
This dynamic, fast-moving webinar is your key to setting the bar high for member satisfaction.
Related Topics: Management/Employee Development
20 Legal Account Ownerships, Titles, Sample Signature Cards and Legal Documentation
Presented By: Deborah Crawford
This event was recorded on Wednesday, November 15th, 2017.
This program is an A-Z on account ownership and documentation. It is a must for anyone who opens or manages new accounts.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Top 10 Health Savings Account Issues
Presented By:
Tammy Schultz
This event was recorded on Wednesday, October 18th, 2017.
Whether your organization already offers HSAs or is just thinking about it, join us as we discuss the Top 10 HSA issues revolving around these increasingly popular accounts.
Related Topics: Risk Management/Legal, Management/Employee Development
Closing Accounts
Presented By: Deborah Crawford
This event was recorded on Wednesday, September 6th, 2017.
This program will focus on the personal account issues of closing accounts and taking off signers in this complex world.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Advanced Health Savings Accounts
Presented By:
Michael Glover
This event was recorded on Wednesday, August 30th, 2017.
Part three of the four part series on HSAs will review difficult HSA issues regarding eligibility requirements, employer contributions, excess contribution issues, prohibited transactions, and reporting.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Opening Accounts for Nonresident Aliens: W-8BEN, W-8BENE, CIP and CDD
Presented By: Deborah Crawford
This event was recorded on Tuesday, August 22nd, 2017.
During this program we will examine the impact of FATCA, the new forms and 1042S reporting to the IRS. We will also look at acceptable forms of identification and Bank Secrecy Act issues in your Customer Identification Programs and due diligence.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Introduction to Health Savings Accounts
Presented By: Michael Glover
This event was recorded on Wednesday, August 9th, 2017.
Part two of the four part series will help you understand the fundamentals of HSAs and basic HSA compliance rules.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
The Expanding World of Health Savings Accounts
Presented By: Michael Glover
This event was recorded on Thursday, July 20th, 2017.
Part one of the four part series, this course offers insight into the HSA market—including its growth, the prospects for future growth, and the reasons behind it all.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Health Savings Accounts - 4 Part Webinar Series
Presented By:
Ascensus
This event was recorded on Thursday, July 20th, 2017.
Attend this four part series for all of the information you need on Health Savings Accounts.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Alert! Regulation CC Final Amendments affecting Check Clearing
Presented By: Deborah Crawford
This event was recorded on Tuesday, July 11th, 2017.
Attend this program to hear about the new Reg CC amendments!
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Legal Issues of Checks
Presented By: Deborah Crawford
This event was recorded on Thursday, June 22nd, 2017.
Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
10 Lessons Learned When Your Member Dies
Presented By: Deborah Crawford
This event was recorded on Tuesday, June 6th, 2017.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
8 Keys to Teller Excellence
Presented By: Janice Branch
This event was recorded on Thursday, May 25th, 2017.
Develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Webinar Subscription Packages
Presented By:
Carl Pry
This event was recorded on Monday, May 22nd, 2017.
If your institution attends at least 5 webinars per year, a webinar subscription package is a no-brainer!
Related Topics: Compliance, IRAs, Lending, Human Resources, BSA, Deposit Accounts, Sales, Management/Employee Development, Risk Management/Legal
Branch Manager Best Practices
Presented By: Honey Shelton
This event was recorded on Thursday, April 13th, 2017.
Learn how to build a team that works together for the common good.
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Developing a Star Teller
Presented By: Deborah Crawford
This event was recorded on Tuesday, April 11th, 2017.
This webinar focuses on the compliance and technical skills that your teller needs to be successful at his or her job.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development
Handling Power of Attorney Documents on New Accounts
Presented By: Deborah Crawford
This event was recorded on Thursday, April 6th, 2017.
This program will examine multiple types of POAs, when they can be used and some general procedures to implement in your financial institution.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Coaching Effectiveness for Managers
Presented By: Janice Branch
This event was recorded on Tuesday, March 14th, 2017.
Empowering, practical and useful information that can increase leadership skills required by managers.
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Regulation CC: Checks and Holds
Presented By: Deborah Crawford
This event was recorded on Friday, March 3rd, 2017.
This webinar will help your staff determine if your procedures are in or out of regulation and provide courses of action if necessary.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Opening Trust Accounts: Documenting Authority & Liability
Presented By: Deborah Crawford
This event was recorded on Thursday, February 9th, 2017.
This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situations change.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Opening Business Accounts
Presented By: Deborah Crawford
This event was recorded on Tuesday, January 17th, 2017.
This program is designed to develop your expertise in business account ownership and authority.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Onboarding Your New Hire
Presented By: Honey Shelton
This event was recorded on Tuesday, January 10th, 2017.
Maximize the success of the new hire by providing tools and best practices you can use to create an effective onboarding process in your organization.
Related Topics: Sales, Management/Employee Development, Human Resources
Opening Nonresident Alien Accounts: W-8BEN, CIP and CDD
Presented By: Deborah Crawford
This event was recorded on Thursday, November 17th, 2016.
During this program we will examine the impact of FATCA, the new forms and 1042S reporting to the IRS. We will also look at acceptable forms of identification and Bank Secrecy Act issues in your Customer Identification Programs and due diligence. More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
10 Lessons Learned When Your Member Dies
Presented By: Deborah Crawford
This event was recorded on Thursday, October 13th, 2016.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Related Topics: IRAs, Sales, Risk Management/Legal, Management/Employee Development
Critical Issues on Share Accounts: The Share Account Interview for Business Entities
Presented By: Deborah Crawford
This event was recorded on Thursday, September 15th, 2016.
Learn what steps we must take to “know this customer” and their anticipated transactions in the account. Join us for the "how to" open a business account and comply with customer due diligence expectations.... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
8 Keys to Teller Excellence
Presented By: Janice Branch
This event was recorded on Thursday, August 25th, 2016.
The Eight Keys to Teller Excellence webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Critical Issues on Closing Accounts
Presented By: Deborah Crawford
This event was recorded on Thursday, August 18th, 2016.
This program will focus on the personal account issues of closing accounts and taking off signers in this complex world.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Alert! Implementing New Customer Due Diligence Rules: Part Two - Consumers
Presented By: Deborah Crawford
This event was recorded on Friday, August 5th, 2016.
Learn about the three elements that apply to consumer accounts and how to address consumer issuesMore →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Regulation CC: Update and Review
Presented By: Deborah Crawford
This event was recorded on Wednesday, July 20th, 2016.
This program will be a review of as well as update attendees on Regulation CC. We will also cover questions such as: can we place a hold on a cashier’s check? How many days can we hold checks on a new account? Does this apply to business accounts? Do we have to... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Critical issues on Opening Share Accounts: Identifying Your Member
Presented By: Deborah Crawford
This event was recorded on Thursday, July 14th, 2016.
In this program, we will look at all the different types of identification and TINs to ... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
ALERT! New Customer Due Diligence Rules: Part One Legal Entity Customers
Presented By: Deborah Crawford
This event was recorded on Friday, June 17th, 2016.
It’s time to implement new CDD rules for legal entities customers. This program will highlight the nuts and bolts of the new regulation issued May the 11th and what it will mean to legal entity customers.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
10 Critical Issues on Opening Accounts for Limited Liability Companies
Presented By: Deborah Crawford
This event was recorded on Thursday, June 9th, 2016.
n this program learn how to open, document, change signers and handle the paperwork on Limited Liability Company accounts.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Onboarding Your New Hire
Presented By:
Zack Merrill
This event was recorded on Friday, June 3rd, 2016.
This dynamic program will help raise the bar when it comes to engaging and training new employees from the start. Wow them with a genuine interest and care in their success with your organization.
Related Topics: Sales, Human Resources, Management/Employee Development
10 Critical Issues on Opening Formal and Informal Trust Accounts
Presented By: Deborah Crawford
This event was recorded on Monday, May 9th, 2016.
This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situations change.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Motivating & Managing the Front Line
Presented By: Honey Shelton
This event was recorded on Friday, May 6th, 2016.
This program will focus on frontline performance management - it’s the key to the employee becoming motivated and responsible. Are you ready to learn how to work with the staff to create a performa... More →
Related Topics: Sales, Human Resources, Management/Employee Development
Critical Issues on Opening Nonresident Alien Accounts: W-8BEN, CIP and CDD
Presented By: Deborah Crawford
This event was recorded on Tuesday, April 5th, 2016.
During this program we will examine the impact of FATCA, the new forms and 1042S reporting to the IRS. We will also look at acceptable forms of identification and Bank Secrecy Act issues in your Customer Identification Programs and due diligence. More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Deliver the WOW to Your Member
Presented By: Janice Branch
This event was recorded on Thursday, March 24th, 2016.
This webinar is meant to help you learn and apply skills and techniques that will bring you and the member high satisfaction.
Related Topics: Sales, Sales, Management/Employee Development
10 Critical Issues on Handling Power of Attorney Documents
Presented By: Deborah Crawford
This event was recorded on Tuesday, February 23rd, 2016.
This program will look at power of attorney "critical issues" and how to prevent your institution from making costly mistakes in handling these high risk documents. We will also provide you with some guidance about what procedures you should have in place for h... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
IRA Distributions: Premature and Normal
Presented By:
Christy Crawford
This event was recorded on Thursday, February 11th, 2016.
In this IRA webinar, we will work on the distribution side of the IRA. You will learn various distributions from the IRA, from premature to normal distributions and how to report them to the IRS.
Related Topics: IRAs, Risk Management/Legal, Management/Employee Development
IRA Basics
Presented By: Christy Crawford
This event was recorded on Thursday, January 28th, 2016.
If you have just started with IRAs or want a good review of IRA fundamentals, this is the program for you.
Related Topics: IRAs, Risk Management/Legal, Management/Employee Development
10 Critical Issues for Social Security Representative Payee Accounts
Presented By: Deborah Crawford
This event was recorded on Wednesday, January 27th, 2016.
This program will discuss the opening of new account for social security representative payees.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Understanding CCC Loans for Ag Lenders
Presented By:
Paul Gorman
This event was recorded on Wednesday, January 13th, 2016.
Now that crop prices are much lower, farmers are again storing more grain and relying on CCC loans to provide temporary funds until they sell grain months later.
Related Topics: Lending, Management/Employee Development
Opening Business Accounts - The Big Four
Presented By: Deborah Crawford
This event was recorded on Wednesday, December 9th, 2015.
Opening business accounts starts with the big four: Sole Proprietorships, Partnerships, Limited Liability Companies and Corporations. During this program, you will learn how to set-up account cards, account authorizations and document authority for the four types of common business accounts. T... More →
Related Topics: Compliance, Sales, Risk Management/Legal, Lending, Management/Employee Development
10 Lessons Learned When Your Member Dies
Presented By: Deborah Crawford
This event was recorded on Wednesday, October 14th, 2015.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Your member passed away yesterday and the family is grieving. Yet, in the midst of all the remembering and honoring of a life, the legal and compli... More →
Related Topics: Compliance, IRAs, Sales, Risk Management/Legal, Human Resources, Management/Employee Development
Vital Check Issues: 25 Questions and Answers
Presented By: Deborah Crawford
This event was recorded on Thursday, September 10th, 2015.
25 Commonly Asked Check Questions: Legal, Procedural and Ownership Issues
Related Topics: Compliance, Sales, Risk Management/Legal, Management/Employee Development
Opening Trust, Estate and Fiduciary Accounts
Presented By: Deborah Crawford
This event was recorded on Tuesday, August 11th, 2015.
Many accountholders use trusts to plan for their estate, family, taxes, etc. When opening these special accounts, you need to know about proper documentation, CIP, and signature card responsibilities. You must also understand the trustee(s) authority and duties and your financial institution's ... More →
Related Topics: Risk Management/Legal, Lending, Human Resources, Management/Employee Development
Do's and Don'ts on Checks
Presented By: Deborah Crawford
This event was recorded on Wednesday, August 5th, 2015.
These simple do’s and don’ts will keep your financial institution from losing money and creating chaos in the back office. Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.
Related Topics: Risk Management/Legal, Management/Employee Development, Sales, Human Resources, Management/Employee Development
Home Equity Lines of Credit
Presented By:
J.T. Turner
This event was recorded on Thursday, July 30th, 2015.
With the real estate market changing, the ability to offer a full menu of products is more critical than ever. This class will look at Home Equity Lines of Credit, giving an excellent overview of both structure and use.
Related Topics: Sales, Sales, Lending, Management/Employee Development
Opening Accounts for Nonresident Aliens: W-8BEN, W-8BEN E and Due Diligence Rules
Presented By: Deborah Crawford
This event was recorded on Thursday, July 9th, 2015.
This session will address the following questions about procedures and your financial institution: What does the law say about identifying nonresident aliens? What type of identification is being used around the country to open accounts? What are the proper procedures for W-8 reporting? What role... More →
Related Topics: Management/Employee Development, Sales, Risk Management/Legal, Management/Employee Development
New Share Member Account Interview - CIP, CDD and Legal Issues
Presented By: Deborah Crawford
This event was recorded on Wednesday, June 10th, 2015.
The New Member Interview is the frontline security against fraud, money laundering and illegal activity at your financial institution. This program builds the compliance tasks, worksheets and requirements that must be met when you open an account.
Related Topics: Risk Management/Legal, Sales, Sales, Management/Employee Development, Risk Management/Legal, Human Resources, Risk Management/Legal, Management/Employee Development
Handling Powers of Attorney
Presented By: Deborah Crawford
This event was recorded on Thursday, June 4th, 2015.
Today, someone you have never met walks in with a power of attorney and demands to be added to your accountholder's accounts--an accountholder with hundreds of thousands of dollars with your credit union. Your accountholder is elderly and has no children. Immediately, your mind jumps to thought... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Risk Management/Legal, Human Resources, Management/Employee Development
Coaching Sticky Situations and Stinky People
Presented By: Honey Shelton
This event was recorded on Tuesday, May 5th, 2015.
Join Honey Shelton and learn about understanding motivation and take notes about coaching that works! This is empowering, practical and useful information that can reduce the stick and the stink!
Related Topics: Management/Employee Development
Mastering the Art of Cross Selling
Presented By: Honey Shelton
This event was recorded on Tuesday, March 24th, 2015.
Aimed at the frontline staff including tellers, members service representatives, call center personnel, account managers and branch managers, this program reminds participants how to excel at cross-selling and referrals.
Related Topics: Management/Employee Development
7 Habits of Supervisor Success
Presented By: Honey Shelton
This event was recorded on Tuesday, January 20th, 2015.
This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor. A positive, real-world approach for delivering extraordinary results
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Robbery Procedures, Counterfeit and Fraudulent Items: Program for Credit Unions
Presented By: Christy Crawford
This event was recorded on Wednesday, September 17th, 2014.
Related Topics: Risk Management/Legal, Management/Employee Development, Risk Management/Legal
CTR: Line By Line
Presented By: Deborah Crawford
This event was recorded on Thursday, August 7th, 2014.
Includes a CTR Handbook
This webinar will help you learn how to gather the information that you need in the CTR. We will also review the data fields and go over the CTR line by line so that you will feel less apprehensive about the format and the ins and outs of the CTR. We will look... More →
Related Topics: Risk Management/Legal, Risk Management/Legal, Management/Employee Development
Head Teller Best Practices
Presented By: Honey Shelton
This event was recorded on Thursday, July 24th, 2014.
Everyday your credit union is on the stage. Without a doubt, the staff plays a lead role, up front and center. The teller, for example, interacts with the audience most vital to your credit union's reputation---your customer. Faced with handling impressive sums of cash and, most likely, making mo... More →
Related Topics: Management/Employee Development
Opening Accounts for Minor Members
Presented By: Deborah Crawford
This event was recorded on Tuesday, December 10th, 2013.
We love our minor members and yet...it is sometimes hard to know what we can do and what we can't do for those who are under age at our credit union. It is always disturbing when minors have authority to transact business in the credit union because in many states the minor is not responsible fo... More →
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development