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ACH Returns: Mastering ACH Exception Management

This session explains the most common ACH exceptions and how they impact your risk profile. Attendees will gain best practices for exception handling, from timely returns to Notifications of Change (NOCs). We'll also highlight regulatory considerations to ensure compliance with Nacha rules.

Upcoming
Beginner Friendly
DATE

Wednesday, March 4, 2026
11:00 am - 12:30 pm

INSTRUCTOR

Kevin Olsen

FORMAT

Webinar

CREDIT TYPE

1.8 APRP Credits

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Deposit Compliance
  • General Compliance
  • Reporting
  • Risk Management/Legal
  • Compliance Officer
  • Deposit Operations Manager/Specialist
  • Risk Manager

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Returns, NOCs, and exception items create operational and compliance challenges. Learn how to manage them efficiently and reduce institutional risk.

What You'll Learn

  • Types of ACH exceptions: returns, NOCs, and more
  • Risk impacts of poor exception management
  • Best practices for efficient exception resolution
  • Tools and resources to streamline exception workflows
  • Compliance requirements for handling exceptions

Who Should Attend

This session is ideal for ACH operations staff, risk managers, and compliance officers handling ACH exceptions.
Kevin Olsen

Instructor Bio


Kevin Olsen is the Payments Professor bringing enthusiasm and motivation to presentations. Viewing the world as a classroom which is exemplified in the professor’s “edutainment” (when education is motivating, informative, and fun) style of training as he seeks to educate and inform all on the latest developments and trends in the fascinating world of electronic payments Kevin develops programs, presentations, and articles designed to orient and educate financial professionals on a multitude of electronic payment topics. Kevin is also a certified business coach helping lead organizations to innovate and communicate in the ever-changing world of payments, including building of payment strategies with a focus on product development and use cases for faster payments (RTP & FedNow).


Among his many certifications, Kevin is an Accredited ACH Professional (AAP), an Accredited Payments Risk Professional (APRP), an NCP (National Check Payments Certification) as well as an NCP Certified Trainer and a Certified High-Performance Coach (CHPC), and holds a masters in industrial organizational psychology from Liberty University.


Continuing Education Credit Information

ACH Returns: Mastering ACH Exception Management has been approved for 1.8 APRP renewal credits by Nacha. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at Nacha.

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