Are You Determined to Lead an Exceptional Branch?

Leading an Exceptional Branch is every branch manager's goal, right? Unless the branch manager is burned out, burned up, or not well prepared.

Recorded Friday,
April 8th, 2022
Presented by Vicki Kraai
1h 30m total length
$195.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Human Resources
  • Management/Employee Development
  • Branch Manager
  • Customer Service Representative
  • Marketing Officer/Business Development

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Leading an Exceptional Branch is every branch manager's goal, right? Unless the brach manager is burned out, burned up, or not well prepared.

Maybe you have some team members that need to be coached up, perhaps even coached out. Today's members have more choices than ever before and it's not enough to offer high-quality products or competitive prices. Your brand is built on or broken by the member experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver that member experience?

What You'll Learn

  • What does it mean to be exceptional?
  • Your role as the reputation builder
  • Identify and resolve branch pain points
  • Benefits of Engaged Employees
  • Setting behavior and performance expectations
  • Coaching - What it is and what it is not
  • Key Measurement Success Factors

Who Should Attend

Branch leaders, Head tellers, and anyone working in today's competitive branch environment.

Vicki Kraai

Instructor Bio

Vicki's 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Vicki's many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela's credit card program.

She founded her own Community Banking Consulting firm, VK Solutions in 2010 specializing in coaching and assisting financial institutions to improve their bottom line through their people portfolio. She has a passion for developing people for success in the financial services industry.

Attendees of her training and coaching sessions value Vicki's highly engaging "been there, done that" approach to all facets of her training.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Vicki was recently announced as the new CEO of InterAction Training.