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Are You Determined to Lead an Exceptional Branch?

Leading an Exceptional Branch is every branch manager's goal, right? Unless the branch manager is burned out, burned up, or not well prepared.

OnDemand
Recorded Friday,
April 8th, 2022
Presented by Vicki Kraai
1h 30m total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Human Resources
  • Management/Employee Development
  • Branch Manager
  • Customer Service Representative
  • Marketing Officer/Business Development

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Leading an Exceptional Branch is every branch manager's goal, right? Unless the brach manager is burned out, burned up, or not well prepared.

Maybe you have some team members that need to be coached up, perhaps even coached out. Today's members have more choices than ever before and it's not enough to offer high-quality products or competitive prices. Your brand is built on or broken by the member experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver that member experience?

What You'll Learn

  • What does it mean to be exceptional?
  • Your role as the reputation builder
  • Identify and resolve branch pain points
  • Benefits of Engaged Employees
  • Setting behavior and performance expectations
  • Coaching - What it is and what it is not
  • Key Measurement Success Factors

Who Should Attend

Branch leaders, Head tellers, and anyone working in today's competitive branch environment.


Vicki Kraai

Instructor Bio

Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education.

Vicki’s 25+ years of community bank experience started at the family bank in rural Nebraska, where she served as a bank teller and eventually became CEO. She built credit card lending experience as a member of the management team that launched the Cabela’s credit card program. She has a passion for helping people succeed in the financial services industry. Bankers value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.