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Branch Manager Best Practices: Leading an Exceptional Branch

This highly practical session equips Branch Managers with best-practice leadership habits used by high-performing banking leaders. Participants will explore how to strengthen team engagement, drive accountability, elevate customer experience, and balance results with relationships — all while navigating daily operational pressures.
Through real-world banking scenarios, reflection, and peer discussion, managers will leave with clear, actionable tools they can immediately apply in their branches.

Upcoming
DATE

Thursday, May 7, 2026
2:30 pm - 4:00 pm

INSTRUCTOR

Vicki Kraai

FORMAT

Webinar

CREDIT TYPE

1.5 SHRM-CP Credits

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Human Resources
  • Management/Employee Development
  • Branch Manager
  • Deposit Operations Manager/Specialist
  • Human Resources Officer
  • Senior Management
  • Training Manager
  • Trainer

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Branch Managers sit at the intersection of strategy, culture, performance, reputation and the customer experience. In today’s banking environment, the role requires far more than operational oversight — it demands intentional leadership, consistent coaching, and the ability to align people with purpose.

What You'll Learn

  • Learn how to attract top talent by understanding the candidate’s perspective and creating a compelling hiring process
  • Explore the challenges of modern recruitment and how to overcome them
  • Discover key attributes and strategies to match the right people to the right roles
  • Understand the importance of cultural fit and its impact on team success
  • Uncover the role of coaching in unlocking performance and developing potential
  • Learn the success factors that drive high-performing teams
  • Strategies for maintaining engagement and ensuring long-term team success

Who Should Attend

This session is ideal for managers, supervisors, HR professionals, senior management, and anyone involved in the hiring and employee development process.

Vicki Kraai

Instructor Bio

Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education.

Vicki’s 25+ years of community bank experience started at the family bank in rural Nebraska, where she served as a bank teller and eventually became CEO. She built credit card lending experience as a member of the management team that launched the Cabela’s credit card program. She has a passion for helping people succeed in the financial services industry. Bankers value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Continuing Education Credit Information

Branch Manager Best Practices: Leading an Exceptional Branch has been approved for 1.5 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.

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