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Conducting a Regulation E Review

Strengthen your Regulation E compliance by learning how to confidently investigate consumer disputes, meet critical error resolution deadlines, and avoid the common pitfalls that lead to examiner findings.
OnDemand
DATE

Recorded Wednesday,
August 26, 2026

INSTRUCTOR

Molly Stull

DURATION

1 Hour 30m

FORMAT

Webinar

CREDIT TYPE

1.8 AAP Credits

$299.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Auditing
  • Compliance
  • Customer Service
  • Deposit
  • Deposit Accounts
  • Deposit Compliance
  • General Compliance
  • Teller
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Internal Auditor
  • Teller

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With electronic payments at an all-time high, financial institutions are receiving more consumer disputes than ever before, making a thorough understanding of Regulation E error resolution requirements essential. From unauthorized transactions to investigation deadlines and provisional credit requirements, every step of the dispute resolution process must be handled accurately and within strict regulatory timeframes.

This webinar provides a comprehensive review of the Regulation E investigation process, including timing requirements, calculating consumer liability, determining when provisional credit is required, and understanding mandatory written communications.

You'll also learn how to identify common compliance pitfalls cited by examiners and implement best practices for documenting investigations and resolving disputes efficiently and compliantly. Whether you're new to Regulation E or looking to strengthen your existing procedures, this session will help ensure your institution is prepared to manage consumer disputes with confidence and regulatory compliance.

What You'll Learn

Explanation of error resolution timing requirements

  • Calculating consumer liability under Regulation E
  • Details regarding granting of provisional credit
  • When delivery of written communication is required
  • Tips and recommendations on where to identify common violations

Who Should Attend

This session is ideal for any personnel that are responsible for resolving Regulation E error notices, including frontline and operations personnel as well as those responsible for auditing or monitoring the resolution process.
Molly Stull

Instructor Bio

Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the "why" behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Continuing Education Credit Information

Conducting a Regulation E Review has been approved for 1.8 AAP renewal credits by Nacha. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at Nacha.

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