Loading...

Debit Cards - Everything You Need to Know

Debit cards are one of the primary ways our customers access their funds, making it essential that we fully understand every component of this payment channel. This session provides a comprehensive overview of the regulatory compliance requirements tied to issuing, servicing, and overseeing the institution’s debit card program, along with key internal control practices and practical fraud prevention strategies.

Upcoming
Beginner Friendly
DATE

Tuesday, May 5, 2026
2:30 pm - 4:30 pm

INSTRUCTOR

Molly Stull

FORMAT

Webinar

CREDIT TYPE

2 CRCM Credits

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Customer Service
  • Deposit
  • Deposit Accounts
  • Deposit Compliance
  • Fraud
  • General Compliance
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • New Accounts Representative
  • Teller

Save on annual training costs with our Webinar Subscription Service and share webinars across your entire organization.

Become a subscriber

Learn about upcoming events, webinars and discounts.

Sign Up For Email Notifications

Debit cards are a convenient access device that customers swipe, tap, or key in every day. However, their widespread use brings important regulatory obligations and fraud risks that require strong policies, procedures, and oversight.

Join us as we explore the essential elements of effective debit card management, including card issuance requirements, required disclosures and timing, and the Regulation E error resolution process. We will also cover key risk areas such as handling address changes submitted near the time of a card request, evaluating limit increase requests, processing card closures, and implementing appropriate instant issue controls.

Finally, we will review practical strategies to help limit fraud and educate both consumers and staff on fraud awareness and prevention techniques. A thorough understanding of the regulations governing debit cards, paired with well-designed internal controls, is critical to responsibly managing debit cards.

What You'll Learn

  • Understand regulatory requirements for issuing a debit card
  • Identify Regulation E disclosure requirements specific to debit cards
  • Explain debit card error resolution and consumer liability for unauthorized transactions requirements as defined by Regulation E
  • Apply instant issue debit card controls 
  • Respond to card requests in close proximity to address changes
  • Examine the process utilized for debit card limit changes
  • Communicate tips to prevent debit card fraud to customers and staff

Who Should Attend

This informatory session is designed for anyone involved in issuing or servicing debit cards, including deposit operations, electronic banking, auditors, compliance officers, branch managers, and client-facing teams.

Molly Stull

Instructor Bio

Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the "why" behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Continuing Education Credit Information

Debit Cards - Everything You Need to Know has been approved for 2 CRCM credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://aba.csod.com.

Print this page