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Do's and Don'ts on Checks

Why do we make checks so hard? These simple do’s and don’ts will keep your financial institution from losing money and creating chaos in the back office.

OnDemand
Recorded Tuesday,
August 19th, 2025
2 Presenters
2h total length
$299.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Deposit
  • Teller
  • Branch Manager
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Teller
  • Training Manager
  • Trainer

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Checks are contracts and should be handled like any other legal document. There are reasons why we do not put business checks into personal accounts and why we do not give less cash on business accounts. Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on negotiable instruments.

What You'll Learn

  • The simplest rule about checks that will save your financial institution thousands of dollars
  • The connections between checks and account agreements: if you have not signed the signature card, you cannot get the money
  • Postdated, stale dated, erasures, alterations, and more lessons we need to learn
  • Why your institution needs to know about the negligence rule and the bank statement rule
  • Should we check endorsements and send them back as “missing?”
  • What should we do with checks payable to deceased people?
  • Treasury checks, postal money orders, and other special checks
  • Why we absolutely do not give cash back or deposit into personal accounts checks made payable to businesses

Who Should Attend

This webinar is ideal for tellers, head tellers, cashiers, managers, branch operations, and officers who approve checks, and deposit representatives who work with checks and deposits.

Leslie Nicely

Instructor Bio

Leslie Nicely, Senior Vice President for Gettechnical Inc. brings with her a wealth of practical banking experience. Her 30+ years include various positions with a local community bank including teller, teller supervisor, new accounts, lending, Branch Administration Officer, BSA/AML Officer and Security Officer and more. She graduated from the Virginia Bankers Association School of Bank Management. Her experience includes management, operations, lending compliance, fraud management, training, security and customer service. Her down-to-earth approach to training and her technical expertise makes her a real asset to our industry.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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