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Elder Financial Exploitation Program—Policy, Procedures and Referrals

The Financial Crimes Enforcement Network (FinCEN) is issuing this advisory to alert financial institutions to the rising trend of Elder Financial Exploitation (EFE) targeting older adults and to highlight new EFE typologies and red flags since FinCEN issued the first EFE Advisory in 2011.
Upcoming
DATE

Thursday, September 17, 2026
11:00 am - 1:00 pm

INSTRUCTOR

Deborah Crawford

FORMAT

Webinar

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Customer Service
  • Deposit
  • Deposit Accounts
  • Deposit Compliance
  • Fraud
  • General Compliance
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • New Accounts Representative
  • Senior Management
  • Teller
  • Training Manager

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FinCEN is also issuing this advisory in support of World Elder Abuse Awareness Day, which has been commemorated on June 15 every year since 2006. This day provides an opportunity for communities around the world to promote a better understanding of abuse and neglect of older adults by raising awareness of the related cultural, social, economic, and demographic factors.

According to the U.S. Department of Justice, elder abuse, which includes EFE among other forms of abuse, affects at least 10 percent of older adults each year in the United States, with millions of older adults losing more than $3 billion to financial fraud annually as of 2019. During this webinar, we will review all the new and old typologies and your responses to Elder Financial Exploitation.

What You'll Learn

  • Elder Theft and Elder Scams
  • Common Elder Scam Typologies
  • Behavioral and Financial Red Flags
  • Suspicious Activity Reporting
  • Other BSA Reporting
  • Check Fraud
  • Working with Elder Protective Services
  • Power of Attorneys, Conservatorships, and Representative Payees
  • State Statutes

Who Should Attend

This session is ideal for new accounts representatives, deposit operations, branch administration, training, branch managers, call centers, customer service representatives, tellers, compliance officers, and others who handle customers.
Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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