Error Resolution - Regulations E & Z

The rules for investigation alleged account errors are very specific and vary depending on the type of account or transaction involved. This session will discuss error resolution requirements mandated by Regulation E and Regulation Z.

Recorded Wednesday,
November 2nd, 2022
Presented by Jamin Carlisle
1h 30m total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Deposit Compliance
  • Lending Compliance
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Loan Operations Manager/Specialist

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What happens when a member says there's an error on her statement? There are very specific rules you need to follow, but first, you need to know the nature of the alleged error. Is it an electronic transaction? Was the member's access device (card, PIN, etc) stolen? Was the transaction unauthorized or was it erroneous? Was it a credit or debit transaction? There are different rules for each of these situations.

Your credit union is required to have well-defined error resolution procedures to ensure you comply with the rules. And you're required to inform members of those procedures at least annually. This session will discuss the requirements mandated by Regulations E & Z.

What You'll Learn

  • Timeframes for investigations
  • Responsibilities and Liabilities of both member and credit union
  • Definition of an error vs. unauthorized transfer
  • Notice requirements
  • Differences between Reg E and Reg Z requirements and when each applies

Who Should Attend

This session will be beneficial for Compliance Officers, Internal Auditors, Card Services personnel, and staff responsible for receiving and reporting allegations of account errors.

Jamin Carlisle

Instructor Bio

Jamin Carlisle has 15 years of experience in banking and credit union compliance as well as the Credit Union Compliance Expert (CUCE) and BSA Compliance Specialist (BSACS) certifications. His primary areas of expertise include BSA/AML, vendor management, disaster recovery, and staff training. In addition to in-house credit union compliance experience, he has served on planning committees for fraud awareness and elder abuse conferences and given presentations to local community colleges, high schools, and community groups. Jamin has developed and provided compliance and BSA training for groups as large as 350 people.

Prior to beginning his career in compliance, Jamin completed his BA and MA at The University of Tennessee Knoxville and worked as a graduate lecturer.