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Handling Deceased Accounts

When your account holder dies, there are usually many aspects of their life still outstanding.

OnDemand
Recorded Thursday,
September 23rd, 2021
Presented by Deborah Crawford
1h 30m total length
2 CEU Credits
$195.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Deposit Accounts
  • Risk Management/Legal
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • New Accounts Representative
  • Private Banker
  • Teller
  • Trainer

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When your account holder dies, there are usually many aspects of their life still outstanding.

During this program, we will look at the checks and all the questions you get asked every day. Insurance checks, treasury checks and regular checks, what are you supposed to do and what can you do to help the account holder and his or her family. What if there will be no official estate account?

What You Will Learn

  • How many days after death can I pay checks my account holder wrote before death?
  • How to handle treasury checks after death
  • What happens to customer’s funds on social security representative payee accounts?
  • Who can negotiate a check made payable to the decedent?
  • What documentation do we need to prove someone can act for decedent?
  • Can the spouse endorse checks for decedent?
  • Who can negotiate checks “To the Family of John Doe”?
  • Many other questions you get asked daily at the death of an account holder
  • Difference between WROS and WOROS
  • How to handle a POD/ITF Account or Designation
  • What is knowledge of death?
  • Small Estate Affidavits
  • Formal Estates

Learn caption

This webinar will benefit new member representatives, tellers, trainers, branch managers, personal bankers, deposit operations and branch administration personnel.


Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.


Credit Information

Recommended for 2 CEU Credit Hours. After attending this webinar, each attendee can receive a Certificate of Attendance for self-reporting of CEU Credits.