Health Savings Accounts - Annual Review of the 'Do's and Don'ts'

HSAs are celebrating their 20th anniversary this year and we still have many questions on the responsibilities of the customers versus the bank. Some HSA custodians and trustees take on a role of the "HSA Police" in monitoring transactions and purchases. We sometimes have to draw a line to make sure we are not overstepping our boundaries and mixing it up with the customer's duties.

Recorded Wednesday,
January 31st, 2024
Presented by Patrice Konarik
2h total length
$299.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Deposit
  • Deposit Accounts
  • IRAs
  • Teller
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • New Accounts Representative
  • Teller
  • Training Manager
  • Trainer

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While we know there is a lot of fraud going on with customers not using their HSAs for qualified medical expenses, it is not our job to monitor the use of funds. Your organization should also have a policy and procedure for handling refunds of overpayments back into the HSA.

Some additional areas of concern with HSAs are calculating the prorated payment when an owner and/or spouse go on Medicare and, if the bank is allowing the customer to make deposits at the teller line and through bank transfers, how is the contribution transaction coding being determined correctly? This informative webinar will give you suggestions and solutions on how to simplify the administration of Health Savings Accounts.

What You'll Learn

  • How to calculate a prorated contribution depending on what type of plan the HSA owner has
  • What access the bank has to produce or correct IRS reporting on HSA accounts
  • Online access to HSA accounts
  • How to report "transfers" between HSA and non-HSA accounts online
  • The beneficiary options on an HSA account
  • How to handle an HSA funding from an IRA account

Who Should Attend

Those who have the responsibility of opening, administering or answering questions on Health Savings Accounts, including CSRs, Tellers, New Account Opening, Branch Support and Call Center employees, would gain a higher comfort level in dealing with HSAs and customer questions by attending this webinar.

Patrice Konarik

Instructor Bio

Patrice M Konarik is president of Sunwest Training Corp founded almost 30 years ago and located in the Texas Hill Country near San Antonio. With over 40 years of experience in the financial industry, Patrice has focused her expertise on the retirement account area. After 28 years on the road providing live training nationwide, she now concentrates on providing informational IRA and HSA webinars through OnCourse Learning. She has a B.S. in Management Science from New York’s Binghamton University and previously held her Certified Financial Planner designation for 23 years.