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Improving User Experience with FedNow and RTP Instant Payments

Learn how instant payments can help you! Explore how instant payments through FedNow® and RTP® Networks are transforming customer experiences. Learn how faster transactions, 24/7 payment availability, and seamless digital integration create new opportunities to enhance customer satisfaction and drive innovation.

Upcoming
Thursday, August 7th, 2025
10:00 am - 11:00 am
Presented by Kevin Olsen
1.2 APRP Credits
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Commercial/Business Lending
  • Customer Service
  • Lending
  • Management/Employee Development
  • Sales
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Loan Operations Manager/Specialist
  • Marketing Officer/Business Development
  • Senior Management
  • Training Manager
  • Trainer

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Discover how instant payments can revolutionize the customer experience through our in-depth session on FedNow and RTP Networks. This session is dedicated to exploring the customer-facing aspects of these cutting-edge payment systems, focusing on how they can transform the way customers interact with their financial institutions.

Participants will learn about the significant improvements in transaction speed, convenience, and accessibility that instant payments bring to the table. We will delve into how these advancements can lead to new service opportunities, such as instant fund transfers, 24/7 payment availability, and seamless integration with mobile and online banking platforms.

What You'll Learn

  • Understand the key features of FedNow and RTP that enhance customer satisfaction
  • Explore real-life case studies demonstrating the impact of instant payments on customer experience
  • Learn strategies for marketing the benefits of instant payments to attract and retain customers
  • Discover new service opportunities enabled by instant payments, including innovative products and customer engagement methods
  • Gain insights into customer expectations and how to meet them with instant payment solutions
  • Identify best practices for integrating instant payments into existing customer service channels

Who Should Attend

This session is essential for financial institution professionals looking to leverage FedNow and RTP to deliver superior customer experiences, drive satisfaction, and boost retention rates. Join us to uncover the transformative potential of instant payments and how to position your institution as a leader in customer-centric financial services.

Kevin Olsen

Instructor Bio

Kevin Olsen is the Payments Professor bringing enthusiasm and motivation to presentations. Viewing the world as a classroom which is exemplified in the professor’s “edutainment” (when education is motivating, informative, and fun) style of training as he seeks to educate and inform all on the latest developments and trends in the fascinating world of electronic payments Kevin develops programs, presentations, and articles designed to orient and educate financial professionals on a multitude of electronic payment topics. Kevin is also a certified business coach helping lead organizations to innovate and communicate in the ever-changing world of payments, including building of payment strategies with a focus on product development and use cases for faster payments (RTP & FedNow).

Among his many certifications, Kevin is an Accredited ACH Professional (AAP), an Accredited Payments Risk Professional (APRP), an NCP (National Check Payments Certification) as well as an NCP Certified Trainer and a Certified High-Performance Coach (CHPC), and holds a masters in industrial organizational psychology from Liberty University.

Continuing Education Credit Information

Improving User Experience with FedNow and RTP Instant Payments has been approved for 1.2 APRP renewal credits by Nacha. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at Nacha.

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