What You'll Learn
Who Should Attend
Branch managers, managers and/or supervisors with call center oversight and Trainers or staff responsible for training Call Center agents would benefit from this workshop.

There are three key factors that must be present in order to deliver an exceptional Call Center experience for members. The Call Center must employ effective people, have effective internal processes, and have effective information technology.
Branch managers, managers and/or supervisors with call center oversight and Trainers or staff responsible for training Call Center agents would benefit from this workshop.