What You'll Learn
Who Should Attend
Call Center Managers, Trainers, and Supervisors will all benefit from this webinar.
Almost all businesses today, have a Call Center for the convenience of assisting callers with inquiries, as well as conducting their financial business. Callers' expectations include being directed to the right person who can assist them efficiently and effectively. Come learn how to manage the processes needed for an effective Call Center and explore options on how to guide and coach agents to being the best representation of your Credit Union.
Call Center Managers, Trainers, and Supervisors will all benefit from this webinar.