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Motivating and Managing Your Team

A workplace with high morale often is characterized by employees that are happy to go the extra mile when interacting with the customer or when performing job duties and tasks. Financial institutions that strive for impressive profitability and productivity must learn how to create a positive environment where employees are fired up about what they do and where they work.
Upcoming

Beginner Friendly

DATE

Wednesday, December 16, 2026
2:30 pm - 4:30 pm

INSTRUCTOR

Janice Branch

FORMAT

Webinar

CREDIT TYPE

2 SHRM-CP Credits

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Deposit Accounts
  • General Compliance
  • Human Resources
  • Management/Employee Development
  • Teller
  • Branch Manager
  • Deposit Operations Manager/Specialist
  • Human Resources Officer
  • Loan Operations Manager/Specialist
  • Training Manager
  • Trainer

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Reduce the signs of low morale including high employee turnover, low productivity, coworker conflict, increased absenteeism, doing just enough to get by, and a reluctance or lack of enthusiasm to take on additional duties, training, or volunteering for more responsibilities.
Motivation is an internal component all human beings have but it must be encouraged and challenged. The manager’s job is to create an environment that brings out the best in the staff and in turn the staff brings their best to the job.

You will leave this webinar knowing how to foster and sustain high employee morale and generate positive employee motivation.

What You'll Learn

  • Creating an Environment that Sparks Motivation
  • Establishing Teamwork
  • Coaching Self-Management and Self-Evaluation
  • Encouraging Follow the Leader
  • Getting a Read on Morale
  • Elevating Employee Morale
  • Understanding the Keys to Motivation
  • Implementing Ten Steps that Foster Motivation

Who Should Attend

Head Tellers, Teller Supervisors, Branch Managers, Operations Managers, Retail Managers and Trainers will all benefit from this webinar. Anyone will oversight and supervision of employees could benefit from this webinar.
Janice Branch

Instructor Bio

Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

Continuing Education Credit Information

Motivating and Managing Your Team has been approved for 2 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.

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