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Nailing Your Job of Head Teller

Every day your financial institution is on stage. The teller, for example, interacts with the audience most vital to your institution's reputation – your customer. The supervisor is either the excuse or the reason why a team functions or dysfunctions. Take the lead and take the responsibility for developing a dynamic staff.

OnDemand
DATE

Recorded Thursday,
December 18, 2025

INSTRUCTOR

Janice Branch

DURATION

2 Hours

FORMAT

Webinar

CREDIT TYPE

2 SHRM-CP Credits

$299.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Deposit Accounts
  • General Compliance
  • Human Resources
  • Management/Employee Development
  • Teller
  • Branch Manager
  • Deposit Operations Manager/Specialist
  • Human Resources Officer
  • Senior Management
  • Teller
  • Training Manager
  • Trainer

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Without a doubt, the staff plays a lead role in your institution’s daily play, up front and center. Faced with handling impressive sums of cash and, most likely, making more decisions than the lenders, tellers are the key to exceptional customer service. These players require an excellent director, a superior supervisor to deliver a top performance.

The job responsibilities of a head teller can vary from one institution to another. In some companies this supervisor works full-time at functioning as a “working supervisor,” with little time for the actual overseeing of the team. Head tellers in progressive institutions primarily coach, schedule, train, and solve problems.

The frontline positions in your institution are, without question, one of the most important roles carried out each day. They have the most opportunity to reflect the institution’s care and concern for customer service.

Your leadership is critical to the success of the frontline staff to perform productively and effectively. That responsibility, along with countless others, falls on the shoulders of the supervisor.

What You'll Learn

  • Managing Time and Interruptions
  • Building Rapport with Your Manager
  • Using Tools that Enhance Efficiencies and Results
  • Making Training Stick
  • Giving and Receiving Effective Feedback
  • Enhancing Your Managerial Presence
  • Creating a Motivating Work Environment
  • The Essentials of Effective Team Relationships

Who Should Attend

This session is ideal for head tellers, branch managers, and teller trainers.

Janice Branch

Instructor Bio

Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

Continuing Education Credit Information

Nailing Your Job of Head Teller has been approved for 2 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.

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