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Online Account Opening

Opening accounts online is becoming the new normal. What do you need to know and do to be in compliance with Customer Identification Program (CIP), Customer Due Diligence (CDD), Identity Theft Programs, Disclosures, E Sign, and many other issues?

Upcoming
Tuesday, September 9th, 2025
1:30 pm - 3:30 pm
Presented by Deborah Crawford
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Deposit Accounts
  • Deposit Compliance
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Compliance Officer
  • Deposit Operations Manager/Specialist
  • IT Professional
  • New Accounts Representative
  • Security Officer
  • Training Manager
  • Trainer

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During this program, we will look at three groups of accounts: consumer, business, and specialty accounts. You won’t want to miss this chance to learn how to expand or begin an online account opening program.

What You'll Learn

  • What types of identification can you use?
  • Can you store identification?
  • CDD questionnaire
  • Giving disclosures and terms and conditions
  • E-sign
  • Consumer Ownership and rights at death
  • Where is the money? What state law is it under?
  • IRAs, HSAs, and CESA
  • Business and Entity Accounts
  • Fraud and risk
  • COPPA: Children Accounts Online

Who Should Attend

This session is ideal for deposit operations, compliance, electronic banking, BSA, training, branch administration, and new accounts.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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