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Opening New Accounts Training Program - Part 2

This comprehensive course is tailored to equip new account and customer service representatives with the essential tools, deep insights, and a clear understanding of the compliance and documentation requirements needed to excel in successfully opening new accounts.

Upcoming
Beginner Friendly
DATE

Thursday, June 18, 2026
11:00 am - 1:30 pm

INSTRUCTOR

Matthew Dickinson

FORMAT

Training Program

$925.00 or 5 Tokens

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Deposit Accounts
  • Deposit Compliance
  • Risk Management/Legal
  • Teller
  • Trusts
  • Bank Legal Counsel
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Marketing Officer/Business Development
  • New Accounts Representative
  • Private Banker
  • Risk Manager
  • Senior Management
  • Teller
  • Training Manager
  • Trainer
  • Trust Officer

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Whether you’re just starting your career or seeking to elevate your expertise, this session is designed to empower financial services professionals at all levels. Don’t miss this opportunity to become a trusted advisor to your customers by mastering the essential skills in opening new accounts. Whether you’re handling simple consumer accounts or navigating the complexities of business and trust accounts, this course will give you the confidence to excel.

We’ve broken down the most essential elements of account opening into three engaging and highly informative sessions. Each session focuses on key aspects of opening new accounts, ensuring that you are fully prepared to meet the needs of every customer.

The cutting-edge format for this comprehensive course is designed to keep you engaged through blended self-paced learning, combining the flexibility of independent study with the value of live, interactive sessions. You’ll start by diving into the coursework at your own pace – working through readings and quizzes whenever it suits you.

Once you’ve completed the self-paced portion of the course, you’ll join an exciting, instructor-led session where the material comes to life. Here, you’ll engage in group discussions, ask your burning questions, and explore the concepts in greater depth. Live attendance is a must to get the most out of this engaging training opportunity. Breakout rooms will not be recorded.

What You'll Learn

This training provides a comprehensive overview of the regulations governing consumer account openings, including the USA PATRIOT Act, KYC, BSA/AML, FinCEN Beneficial Ownership requirements, and FDIC insurance coverage.

Participants will also learn the Six Steps to Opening a New Account, with a focus on customer identification, banking history verification, and OFAC compliance.

In addition, the course explores Consumer Account Ownership, including ownership structures, estate planning implications, the role of authorized signers, and the use of Powers of Attorney.

By the end of this training, you will be prepared to open consumer accounts confidently while ensuring full compliance with applicable regulatory standards.

Who Should Attend

This session is ideal for professionals in customer‑facing roles, particularly those involved in new account opening, customer service, and regulatory compliance. This includes tellers, personal bankers, account managers, branch managers, and compliance officers. Additionally, any staff responsible for opening and verifying new accounts, reviewing customer documentation, or ensuring compliance with regulatory requirements—such as KYC, CIP, and AML—will benefit significantly from this training.
Matthew Dickinson

Instructor Bio

With almost two decades of banking experience ranging from opening new accounts and IRAs, lending, managing operational and lending teams, and serving in key executive management positions - Matt knows the benefit of strong frontline training and its role in managing operational, regulatory, and reputational risk. Effective 2024, Suzie Jones retired after five decades in the financial industry. Matt acquired Training Resources with the commitment to continuing the new account training programs and materials Suzie developed, recognized for its customization to state law and as one of the industry's most outstanding and comprehensive resources.
Matt is known for his expertise, approachability, sense of humor, and passion for providing knowledge to bankers so they can serve their banks' customers confidently while managing risk. He provides training through 16 State Bank Associations and nationally through OnCourse Learning, a web-based training platform. Matt enjoys family time with his wife and four daughters, cooking, and has completed three full Ironman triathlons, a testament to his dedication and patience; traits bankers can expect to experience when they interact with Matt.

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