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Supervising the Teller Line

Effective supervision is a key ingredient of any successful company. The supervisor plays a major role in providing staff with guidance and leadership to complete tasks accurately, serve customers efficiently and meet deadlines. Nowhere is supervision more important than on the frontline at your bank. Frontline staff are up front and center in assisting customers, as well as building and maintaining the reputation your bank has in your community. Frontline staff require a superior supervisor to deliver a top performance.
Upcoming

Intermediate

DATE

Thursday, November 19, 2026
2:30 pm - 4:30 pm

INSTRUCTOR

Janice Branch

FORMAT

Webinar

CREDIT TYPE

2 SHRM-CP Credits

$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Deposit
  • Deposit Compliance
  • General Compliance
  • Human Resources
  • Management/Employee Development
  • Teller
  • Branch Manager
  • Deposit Operations Manager/Specialist
  • Human Resources Officer
  • Training Manager
  • Trainer

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Superior supervisors are accomplished in decision making, problem solving, planning, delegation and meeting management, as well as motivating, training and developing staff through feedback, collaborative performance planning and goal setting. Frontline supervisors juggle many duties and responsibilities; none more important than balancing their time between serving customers and developing staff into self-directed learners. The leadership provided by the frontline supervisor is critical to employees’ success enabling them to perform productively and effectively.

This webinar is for supervisors dedicated to developing themselves and their team. All throughout the program you will discover tips, techniques and methods to enhance your leadership abilities. Opportunities to recognize ideas to boost your employees’ productivity are something to be on the lookout for always and in this program you will find many.

What You'll Learn

Tried and True as well as Innovative Ideas for:

  • Managing Time and Interruptions
  • Building Rapport with Your Manager
  • Using Tools that Enhance Efficiencies and Results
  • Making Training Stick
  • Giving and Receiving Effective Feedback
  • Enhancing Your Managerial Presence
  • Creating a Motivating Work Environment
  • The Essentials of Effective Teaming Relationships

Who Should Attend

Teller Supervisors, Head Tellers, New Account Supervisors, Loan Assistant Supervision, Frontline Supervision, Branch Managers, and Trainers would all benefit from this program.
Janice Branch

Instructor Bio

Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

Continuing Education Credit Information

Supervising the Teller Line has been approved for 2 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.

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