Loading...

Teller Training - 4 Part Series

Need help with training head tellers? This series is for you. We will tell you the why behind many of the things we do at the teller line. Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs. This program will complete training requirements for: BSA, Regulation CC, and Security. You will receive Certificates of Attendance, a recording of all sessions, and a Teller Handbook.
Upcoming
Beginner Friendly
DATE

Thursday, August 13, 2026
Thursday, August 20, 2026
Thursday, September 3, 2026
Thursday, September 10, 2026

INSTRUCTOR

Deborah Crawford

FORMAT

Webinar

$1,129.00 or 4 Tokens

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Teller
  • Teller
  • Training Manager
  • Trainer

Save on annual training costs with our Webinar Subscription Service and share webinars across your entire organization.

Become a subscriber

Learn about upcoming events, webinars and discounts.

Sign Up For Email Notifications

This webinar series provides a comprehensive look at essential teller operations, compliance, and security practices. Participants will learn how to accurately count currency, detect counterfeit bills, and apply best practices for cash handling, including cash drawer limits, dual control, and balancing procedures, along with strategies for effectively training new tellers.

The series also covers key provisions of UCC Articles 3 and 4, including rules for endorsements, stop payments, cashier’s checks, and checks involving deceased account holders, with a focus on preventing fraud and minimizing risk. In addition, attendees will gain a clear understanding of how to place and manage account holds, including requirements for new accounts, hold timelines, and proper documentation to ensure compliance and sound decision-making.

The final portion of the series focuses on security and BSA responsibilities, including how to respond during robbery and active threat situations, identify potential money laundering activity, ask the right questions during transactions, and appropriately handle interactions involving elderly and vulnerable customers.

Series Details

Teller Training - Part 1 - Cash

Need help with training head tellers? This series is for you. We will tell you the why behind many of the things we do at the teller line. Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs. This program will complete training requirements for: BSA, Regulation CC, and Security. You will receive Certificates of Attendance, a recording of all sessions, and a Teller Handbook.
  • Techniques for counting and verifying currency
  • Best practices for organizing and protecting the cash drawer
  • Cash limits
  • The importance of dual control
  • Balancing procedures

Teller Training - Part 2 - Checks

Need help with training head tellers? This series is for you. We will tell you the why behind many of the things we do at the teller line. Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs. This program will complete training requirements for: BSA, Regulation CC, and Security. You will receive Certificates of Attendance, a recording of all sessions, and a Teller Handbook.
  • Who is the person entitled to endorse the check?
  • What is a valid endorsement?
  • Bearer versus Order Checks
  • Who is the holder of a check and what is the holder in due course?
  • Ambiguous endorsements
  • Endorsements for minors, deceased parties, business accounts
  • Witnessed endorsements
  • Check cashing issues for business accounts
  • Endorsements on income tax checks
  • Trustee and power of attorney endorsements
  • The simplest rule about checks that will save your financial institutions thousands of dollars
  • The connections between checks and account agreements-if you have not signed the signature card you cannot get the money
  • Postdated, stale dated, erasures, alterations and more lessons we need to learn
  • Why your institution needs to know about the negligence rule and the bank statement rule
  • Should we check endorsements and send them back as "missing"?
  • Treasury checks, postal money orders and other special checks
  • Why we absolutely do not give cash back, cash or deposit into personal accounts checks made payable to a business

Teller Training - Part 3 - Reg CC

Need help with training head tellers? This series is for you. We will tell you the why behind many of the things we do at the teller line. Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs. This program will complete training requirements for: BSA, Regulation CC, and Security. You will receive Certificates of Attendance, a recording of all sessions, and a Teller Handbook.
  • Who is the person entitled to endorse the check?
  • What is a valid endorsement?
  • Bearer versus Order Checks
  • Who is the holder of a check and what is the holder in due course?
  • Ambiguous endorsements
  • Endorsements for minors, deceased parties, business accounts
  • Check cashing issues for business accounts
  • Endorsements on income tax checks
  • Trustee and power of attorney endorsements
  • The simplest rule about checks that will save your financial institutions thousands of dollars
  • The connections between checks and account agreements-if you have not signed the signature card
  • you cannot get the money
  • Postdated, stale dated, erasures, alterations and more lessons we need to learn
  • Why your institution needs to know about the negligence rule and the bank statement rule
  • Should we check endorsements and send them back as "missing"?
  • Treasury checks, postal money orders and other special checks
  • Why we absolutely do not give cash back, cash or deposit into personal accounts checks made payable to a business

Teller Training - Part 4 - Security

Need help with training head tellers? This series is for you. We will tell you the why behind many of the things we do at the teller line. Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs. This program will complete training requirements for: BSA, Regulation CC, and Security. You will receive Certificates of Attendance, a recording of all sessions, and a Teller Handbook.
  • Teller response during robberies and active shooter situations
  • Recognizing Red Flags for Money Laundering
  • Handling transactions involving elderly and vulnerable customers
  • Asking the right questions
  • When and how to escalate concerns

What You'll Learn

  • Techniques for accurately counting, verifying, and balancing cash
  • Best practices for organizing, securing, and maintaining a cash drawer, including cash limits and dual control
  • How to properly identify valid check endorsements and determine who is entitled to negotiate a check
  • Key differences between bearer vs. order checks and the concept of holder in due course
  • How to handle complex endorsement scenarios (e.g., minors, deceased individuals, business accounts, POA, trustees)
  • Common check-related risks, including ambiguous endorsements, alterations, postdated/stale checks, and fraud red flags
  • Proper procedures for handling business checks, tax refund checks, Treasury items, and special instruments
  • The relationship between account agreements, signature cards, and funds availability
  • Critical rules and best practices that help prevent financial loss and operational errors
  • When and how to review, reject, or escalate check issues (including missing endorsements and policy violations)
  • How to recognize red flags for fraud, money laundering, and suspicious activity
  • Best practices for interacting with and protecting vulnerable or at-risk customers
  • Effective questioning techniques to identify potential issues or fraud
  • Appropriate teller response during high-risk situations, including robberies and active threats
  • When and how to escalate concerns to protect the institution and its customers

Who Should Attend

Tellers who want to refresh with the basics, supervisors or training managers looking for onboarding resources for new hires.
Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

Print this page