All Recorded Events for CUWebinars
Social Media Compliance and Best Practices
Presented by 
Dawn Kincaid
This event was recorded on Wednesday, October 20th, 2021.
In this session, we will provide best practices for developing your social media strategy and policy. In addition, we will dive into the compliance requirements, including Truth-in-Savings, Reg Z,... More →
Related Topics: Compliance, Risk Management/Legal
Writing Effective SAR Narratives
Presented by 
Kristen Tatlock
This event was recorded on Tuesday, October 19th, 2021.
This session will discuss the importance of the SAR narrative and how to write narratives that tell the story in an efficient and effective way.
Related Topics: Compliance, BSA
The Continued Evolution of HMDA
Presented by 
Michael Christians
This event was recorded on Thursday, October 14th, 2021.
The Home Mortgage Disclosure Act, implemented by Regulation C, assists in the identification of possible discriminatory lending patterns through the use of loan level data. Any HMDA-reportable inst... More →
Related Topics: Compliance, Risk Management/Legal
Secrets of a Successful Call Center Agent
Presented by 
Janice Branch
This event was recorded on Wednesday, October 13th, 2021.
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.
Related Topics: Management/Employee Development, Customer Service
BSA & OFAC 2021 Hot Topics
Presented by 
Deborah Crawford
This event was recorded on Tuesday, October 12th, 2021.
CTRs, Baselines, Exemptions, Beneficial Ownership—What keeps you awake at night?
Related Topics: Compliance, BSA
CTRs: Line-By-Line
Presented by Deborah Crawford
This event was recorded on Thursday, October 7th, 2021.
The webinar will go line by line through the CTR.
Related Topics: Compliance, BSA
ACH Exception Processing
Presented by 
Kate Cole
This event was recorded on Wednesday, October 6th, 2021.
Managing your ACH Processing Risk.
Related Topics: Compliance, Risk Management/Legal
Understanding Revocable and Irrevocable Trust Documents
Presented by 
Terri D. Thomas
This event was recorded on Tuesday, October 5th, 2021.
This webinar will provide attendees information on doing business with trusts, including the best practices in establishing deposit account and loan relationships.
Related Topics: Risk Management/Legal, Deposit Accounts
Robbery: Basics and Beyond
Presented by 
Carol Dodgen
This event was recorded on Thursday, September 30th, 2021.
We have seen many changes in our country over the last year. In what seems to be an ever-increasingly violent world, what can we do to protect ourselves?
Related Topics: Risk Management/Legal
IRAs Part 3: Distributions, Beneficiaries and Reporting
Presented by 
Patrice Konarik
This event was recorded on Tuesday, September 28th, 2021.
Attend this program to understand the complicated issues associated with distributions, beneficiaries, and reporting.
Related Topics: IRAs
Handling Deceased Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, September 23rd, 2021.
When your account holder dies, there are usually many aspects of their life still outstanding.
Related Topics: Deposit Accounts, Risk Management/Legal
Electronic Banking Compliance: ESign, Online and Mobile Banking, and Remote Deposit Capture
Presented by 
Kyla Dartez
This event was recorded on Wednesday, September 22nd, 2021.
This session will address what credit unions are required to do to comply with the Electronic Signatures in Global and National Commerce Act (ESign). We'll also discuss disclosures and procedures n... More →
Related Topics: Compliance, Deposit Accounts
Strategies for Succession Planning and Talent Management
Presented by 
Marci Malzahn
This event was recorded on Tuesday, September 21st, 2021.
In this webinar you will learn strategies to avoid losing your top talent, and how to establish a simple yet successful Talent Management Program, which in turn integrates into your Strategic Plan.... More →
Related Topics: Compliance, Risk Management/Legal
Electronic Returned Items: Meeting Error Resolution Requirements & Combating Fraud
Presented by Dawn Kincaid
This event was recorded on Thursday, September 16th, 2021.
In this session we will review instances where institutions have failed to comply with Reg E or misapplied the regulation and provide you with best practices and tools to avoid a similar fate. More →
Related Topics: Compliance, Deposit Accounts
Electronic Banking Compliance: Electronic Services Risk Mitigation
Presented by Kyla Dartez
This event was recorded on Wednesday, September 15th, 2021.
This program will review the specific consumer liability provisions of applicable regulations and required actions when investigating alleged errors under Regulation E.
Related Topics: Compliance, Risk Management/Legal
Teller Compliance Issues - UCC 3 & 4, Reg CC and BSA
Presented by Deborah Crawford
This event was recorded on Tuesday, September 14th, 2021.
During this program we will cover many teller regulatory and compliance issues.
Related Topics: Compliance, Teller, Management/Employee Development
IRAs Part 2: Rollovers vs. Transfer
Presented by Patrice Konarik
This event was recorded on Friday, September 10th, 2021.
Attend this program to understand the difference between rollovers and transfers.
Related Topics: IRAs
How to Use Your Risk Assessment(s) to Make Better Decisions
Presented by 
Cole Ponto
This event was recorded on Wednesday, September 8th, 2021.
So how do you build a risk assessment that helps you to make better decisions? Let’s discuss.
Related Topics: Risk Management/Legal, Security, Auditing
IRAs Part 1: Understanding the Basics
Presented by Patrice Konarik
This event was recorded on Wednesday, September 1st, 2021.
This 90 minutes Webinar will help you build the foundation of understanding IRAs by supplying you with the tools to dive into the IRA world.
Related Topics: IRAs
BSA Fall Update - Where Are We Now?
Presented by Deborah Crawford
This event was recorded on Tuesday, August 31st, 2021.
During this program we will cover where we are on the key elements of BSA.
Related Topics: Compliance, Deposit Accounts
Strategic Planning for Credit Unions - It's All About Your Strategy
Presented by Marci Malzahn
This event was recorded on Monday, August 30th, 2021.
Your credit union is unique so your Strategic Plan should be unique as well. Too often, executives and directors will construct a strategic plan from old plans, strategies found online or just brai... More →
Related Topics: Operations, Risk Management/Legal
IRA Advanced Issues Seminar OnDemand with Live Streaming
Presented by Patrice Konarik
This event was recorded on Wednesday, August 25th, 2021.
Attend this comprehensive IRA Seminar via Live Streaming Video!
Related Topics: IRAs
Legal Liabilities when Check Fraud Occurs
Presented by Terri D. Thomas
This event was recorded on Tuesday, August 24th, 2021.
This webinar provides attendees with an overview of the laws that control loss allocation when check fraud occurs.
Related Topics: Risk Management/Legal, Customer Service, Teller, Deposit Accounts
2 Day IRA Seminar: Basic & Advanced Issues OnDemand with Live Streaming
Presented by Patrice Konarik
This event was recorded on Tuesday, August 24th, 2021.
Attend this comprehensive IRA Seminar via Live Streaming Video!
Related Topics: IRAs
IRA Basic Issues Seminar OnDemand with Live Streaming
Presented by Patrice Konarik
This event was recorded on Tuesday, August 24th, 2021.
Attend this comprehensive IRA Seminar via Live Streaming Video!
Related Topics: IRAs
Lending 101
Presented by 
Anne Lolley
This event was recorded on Wednesday, August 18th, 2021.
In this unique webinar, Anne Lolley will provide an overview of federal compliance laws.
Related Topics: Compliance, Lending, Risk Management/Legal
Opening Formal and Informal Trust Accounts
Presented by Deborah Crawford
This event was recorded on Tuesday, August 17th, 2021.
This webinar will cover standard trust-opening procedures and many “dos and don’ts” that arise as trusts and account holder situations change.
Related Topics: Deposit Accounts, Risk Management/Legal
An FDCPA for the 21st Century
Presented by Michael Christians
This event was recorded on Thursday, August 12th, 2021.
The Fair Debt Collection Practices Act (FDCPA) was enacted in 1977 to curb abusive debt collection practices. While communication methods have significantly evolved in the last 40 years (e.g., e-ma... More →
Related Topics: Compliance, Lending
(FREE) Designing Rich & Significant Learning Experiences
Presented by 
Honey Shelton
This event was recorded on Tuesday, August 10th, 2021.
Register now for this complimentary 30-minute webinar, lead by one of the country’s top trainers, Honey Shelton. You will learn the key components to significant learning experiences and get a ... More →
Related Topics: Human Resources, Management/Employee Development
Basic Personal & Business Tax Return Analysis
Presented by 
David Osburn
This event was recorded on Monday, August 9th, 2021.
Attend this proactive webinar and gain an understanding of the often complex and confusing topic of TAXES!
Related Topics: Lending
Nailing Your Job of Head Teller
Presented by Janice Branch
This event was recorded on Wednesday, August 4th, 2021.
Without a doubt, staff plays a lead role; up-front and center in any financial institution.
Related Topics: Management/Employee Development, Teller, Human Resources
Best-Ever Compliance Checklists for Commercial Loans
Presented by Anne Lolley
This event was recorded on Wednesday, July 28th, 2021.
This colorful checklist, patterned after the popular Best-Ever Consumer Checklists, will guide you through those traps and ensure compliance.
Related Topics: Compliance, Lending
W-9, W-8BEN and W-8BEN-E Forms and Info
Presented by Deborah Crawford
This event was recorded on Tuesday, July 27th, 2021.
This webinar covers W-9 and W-8 forms and interest reporting on deposit accounts. We will cover account set up, name control files, reporting, and what to do when the IRS says the names and TINs ... More →
Related Topics: Deposit Accounts, Risk Management/Legal, Compliance
Banking Military Personnel
Presented by Dawn Kincaid
This event was recorded on Friday, July 23rd, 2021.
We will walk through the necessary steps you need to take at the time an application is taken, when a loan becomes delinquent and when you become aware that your borrower meets the definition of a ... More →
Related Topics: Compliance, Lending
Opening Membership Accounts Online
Presented by 
Gaye DeCesare
This event was recorded on Tuesday, July 20th, 2021.
Join a discussion on policies and procedures your credit union should have in place to minimize compliance and fraud risk when you open new member accounts online.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Appraisal Reviews: What to Look For
Presented by Dawn Kincaid
This event was recorded on Thursday, July 15th, 2021.
A thorough appraisal review is essential to your underwriting process. In this session we will review a sample appraisal and evaluation and identify what you need to look for and what may cause yo... More →
Related Topics: Compliance, Auditing
The ABCs of Robbery Prevention
Presented by 
Randy Phillips
This event was recorded on Wednesday, July 14th, 2021.
Join us as we take you through the alphabet of tactics, decisions, and deterrents that will help decrease your institution’s likelihood of being robbed.
Related Topics: Security, Risk Management/Legal
Opening Business Accounts
Presented by Deborah Crawford
This event was recorded on Tuesday, July 13th, 2021.
There are many types of business accounts with many different ways to do business at banking today. It can be challenging to determine who is authorized to open, close and transact business when d... More →
Related Topics: Compliance, Operations, Lending, BSA, Deposit Accounts, Management/Employee Development
Auditing a Real Estate Loan File for Compliance Requirements
Presented by Dawn Kincaid
This event was recorded on Friday, July 9th, 2021.
We will discuss how to avoid mistakes when preparing consumer real estate loan documentation.
Related Topics: Compliance, Auditing
Vendor Management 2021
Presented by 
Cody Delzer
This event was recorded on Thursday, July 8th, 2021.
Analyzing vendor documentation is important, but the real question we need to ask is this: how do we understand if our vendors are really protecting your data?
Related Topics: Risk Management/Legal, Security, Auditing
Open-End Credit Requirements under the Truth in Lending Act
Presented by Michael Christians
This event was recorded on Wednesday, June 30th, 2021.
The Truth in Lending Act (Regulation Z) outlines a number of requirements specific to open-end credit. These rules apply to open-end loans, home equity lines of credit and credit card accounts. More →
Related Topics: Compliance, Lending
What To Do When Your Member Dies
Presented by Terri D. Thomas
This event was recorded on Tuesday, June 29th, 2021.
This webinar provides best practices for a credit union that is dealing with a member's death.
Related Topics: Risk Management/Legal
Best-Ever Compliance Checklist for Consumer Loans
Presented by Anne Lolley
This event was recorded on Thursday, June 24th, 2021.
It's so difficult to remember all the compliance details when processing consumer loans! In this webinar, Anne will provide credit unions with user-friendly compliance checklists designed to lead l... More →
Related Topics: Compliance, Lending, Risk Management/Legal
FCRA Compliance: E-Oscar and Metro2
Presented by 
Matthew Urban
This event was recorded on Tuesday, June 22nd, 2021.
This informative ninety (90) minute webinar will cover the basics of proper credit reporting and how best to respond to consumer credit reporting disputes.
Related Topics: Compliance, Lending, Deposit Accounts
Member Service vs. Member Experience
Presented by Janice Branch
This event was recorded on Thursday, June 17th, 2021.
Aimed at all frontline staff, teller supervisors, tellers, call center, member service reps and branch managers, this program will allow participants to excel at creating a service experience that ... More →
Related Topics: Management/Employee Development, Customer Service
Vendor Due Diligence
Presented by 
Jamin Carlisle
This event was recorded on Tuesday, June 15th, 2021.
An introduction to developing a robust credit union vendor due diligence program.
Related Topics: Risk Management/Legal, Compliance, Operations
Excel Made Clear: Pivot Table Techniques
Presented by 
David Ringstrom
This event was recorded on Thursday, June 10th, 2021.
Excel expert David H. Ringstrom, CPA, teaches you pivot table basics in this comprehensive presentation. Pivot tables enable you to easily create reports from complex data, simply by using your mou... More →
Related Topics: Computer Skills
ESIGN and UETA for Deposits
Presented by Deborah Crawford
This event was recorded on Tuesday, June 8th, 2021.
During the webinar we will cover the new bill introduced in Congress. E-SIGN currently requires consumers to reasonably demonstrate that they can access documents electronically before they can rec... More →
Related Topics: Compliance, Deposit Accounts
Avoiding the Top 10 Common TRID Errors
Presented by Dawn Kincaid
This event was recorded on Thursday, June 3rd, 2021.
During this session we will review sample integrated disclosures for a fixed rate, adjustable rate, and construction loan. In reviewing these documents we will discuss regulatory requirements, dive... More →
Related Topics: Compliance, Risk Management/Legal, TRID
Alert! Credit Union Penalized for Marijuana!
Presented by Deborah Crawford
This event was recorded on Tuesday, June 1st, 2021.
USDA Issued Regulations! FinCEN excluded Hemp from definition of marijuana! Are you ready for Hemp Members? Learn how to bank hemp growers and hemp businesses if legal in your state. Hemp Growers... More →
Related Topics: Compliance, Lending
All Access Pass During the Month of June!
Presented by 
This event was recorded on Tuesday, June 1st, 2021.
Gain access to a month’s worth of live webinars for just $795! June is a perfect time to explore the variety and depth of topics you can choose from to complement your compliance training program.<... More →
Related Topics: Compliance, Risk Management/Legal, IRAs, Customer Service, Security, Operations, Auditing, Sales, Lending, Human Resources, Computer Skills, Teller, BSA, Deposit Accounts, Executive/Director, Management/Employee Development, TRID, COVID-19
Loan Collection Tools Vital in Today’s Economy
Presented by David Osburn
This event was recorded on Thursday, May 27th, 2021.
This webinar covers negotiation, technical, and management tools in collecting problem loans. The negotiation process will include “human factors” while the technical skills will include “business ... More →
Related Topics: Lending
ACH Origination for Credit Unions
Presented by Kate Cole
This event was recorded on Wednesday, May 26th, 2021.
Are you new to the operations area of the credit union? Is ACH Origination a new product for you?
Related Topics: Compliance, Risk Management/Legal
Opening Accounts for Nonresident Aliens
Presented by Deborah Crawford
This event was recorded on Tuesday, May 25th, 2021.
This session will address the following questions about procedures and your bank: What does the law say about identifying nonresident aliens? What type of identification is being used around the co... More →
Related Topics: Operations, Lending, Teller, Deposit Accounts, Management/Employee Development, Risk Management/Legal
(FREE) Proving the ROI of Training Programs
Presented by Deborah Crawford
This event was recorded on Thursday, May 20th, 2021.
In this webinar, we’ll share tips for measuring the success of your training programs in order to prove the ROI.
Related Topics: Compliance, BSA, Risk Management/Legal, Auditing, Human Resources, Management/Employee Development, COVID-19
Conducting a Compliance Audit/Review
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 19th, 2021.
This webinar will provide an overview of the tools and resources available for conducting a compliance review as well as areas to review and questions to ask.
Related Topics: Compliance, Operations, Auditing, Risk Management/Legal
Writing Teller Training and Procedures
Presented by Deborah Crawford
This event was recorded on Tuesday, May 18th, 2021.
Your financial institution’s most precious asset is its frontline. This program will take a look at procedures for the teller.
Related Topics: Compliance, Human Resources, Teller, Management/Employee Development
Treasury Management: A Powerful Tool to Increase Deposits and Fee Income
Presented by Marci Malzahn
This event was recorded on Thursday, May 13th, 2021.
During this basic course, we will review all the Treasury Management products and services that are available in the market. You will learn about the new products, technology, and authentication me... More →
Related Topics: Operations, Sales, Executive/Director
BSA 101 - Introduction to the Bank Secrecy Act for New BSA Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 12th, 2021.
This session will provide new BSA Compliance Officers with information on the laws and rules, as well as guidance on resources that can help make their jobs easier.
Related Topics: Compliance, Operations, BSA, Risk Management/Legal
Wire Transfer Compliance
Presented by Dawn Kincaid
This event was recorded on Tuesday, May 11th, 2021.
In this session we will cover the regulatory requirements for both domestic and international wires, provide sample audit procedures and discuss how to identify and react to possible wire fraud att... More →
Related Topics: Compliance, BSA, Risk Management/Legal
3-Part Series for New Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 5th, 2021.
This 3-part series is designed as an introduction to compliance, BSA, and auditing for New Compliance Officers.
Related Topics: Compliance, Operations, Auditing, BSA, Risk Management/Legal
Compliance 101 - Introduction to Compliance for New Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 5th, 2021.
This session is designed to provide a new compliance officer with tools to help make the transition on their new role easier; it can also provide long-term compliance officers with a refresher on r... More →
Related Topics: Compliance, Risk Management/Legal
New QM Standards Under the Truth in Lending Act
Presented by Michael Christians
This event was recorded on Tuesday, May 4th, 2021.
On December 10th, the Consumer Financial Protection Bureau (CFPB) issued two final rules that make significant changes to Regulation Z's ability to repay requirements. With an effective date of Jul... More →
Related Topics: Compliance, Lending
Components of a Strong Information Security Program
Presented by 
Eric Chase
This event was recorded on Tuesday, May 4th, 2021.
Some of the biggest questions we hear about an ISP include: What are the major components of a modern ISP? What’s the most effective way for an ISP to be structured? How does the ISP flow together?... More →
Related Topics: Security, Operations
Introduction to ACH
Presented by Kate Cole
This event was recorded on Thursday, April 29th, 2021.
The ACH product has been around for a long time and it’s easy to get complacent with it.
Related Topics: Compliance, Risk Management/Legal
Online Account Opening
Presented by Deborah Crawford
This event was recorded on Tuesday, April 27th, 2021.
During this program we will cover all the compliance issues for opening deposit accounts online.
Related Topics: Deposit Accounts, Risk Management/Legal, Compliance
Fraud Detection and Investigation
Presented by Randy Phillips
This event was recorded on Tuesday, April 20th, 2021.
We’ll discuss the importance of your internal culture and its impact on fraud. Learn the critical do’s and don’ts after uncovering a problem. The importance of how to ask the proper questions witho... More →
Related Topics: Security, Risk Management/Legal
Managing a Successful Call Center
Presented by Janice Branch
This event was recorded on Thursday, April 15th, 2021.
This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively.
Related Topics: Management/Employee Development
Implementing Agency Identified Issues into Compliance Auditing Programs
Presented by 
Molly Stull
This event was recorded on Wednesday, April 14th, 2021.
Join us as we analyze consumer compliance issues identified by the CFPB and other regulatory agencies. Not only will we discuss the issues in detail, but we have developed auditing and monitoring a... More →
Related Topics: Compliance, Auditing
Alert! Revisions to Three Sections of the BSA FFIEC Exam Manual
Presented by Deborah Crawford
This event was recorded on Tuesday, April 13th, 2021.
The FFIEC members have added a new introductory section and revised content in the Customer Identification Program, Currency Transaction Reporting, and Transactions of Exempt Persons.
Related Topics: Compliance, BSA
Vendor Management: How Model Risk Fits In
Presented by Marci Malzahn
This event was recorded on Monday, April 12th, 2021.
The presenter will explain step by step the OCC SR Letter 11-7 following their guidance on Model Risk Management. You will walk away with a clearer understanding of where Vendor Management and Mode... More →
Related Topics: Operations, Risk Management/Legal, Security
Intro to Member Business Lending
Presented by David Osburn
This event was recorded on Wednesday, April 7th, 2021.
This webinar covers the basics of Member Business Lending (commercial lending). The training session will begin with a brief overview of “conventional” commercial lending versus SBA lending product... More →
Related Topics: Lending
IRA Beneficiary Payout Options - The Old Rules vs The New Rules
Presented by Patrice Konarik
This event was recorded on Tuesday, April 6th, 2021.
As you have most likely heard, in 2020 we had some of the most comprehensive changes to IRAs as we have had in over 15 years. While a few of the changes leaned towards positive, the biggest change ... More →
Related Topics: IRAs
Proactive Relationship Member Service
Presented by 
Melissa Marvin
This event was recorded on Thursday, April 1st, 2021.
Member service is personal. Excelling at moving from ordinary to extraordinary is key in being proactive in how we coach our member facing employees.
Related Topics: Human Resources, Management/Employee Development
IT Excellence: 8 Ways to Improve Responsiveness and Results in Information Technology
Presented by 
Tim Malzahn
This event was recorded on Tuesday, March 30th, 2021.
Do you want to improve responsiveness and results in IT at your Credit Union? Are you struggling with managing Information Technology ( IT ) and getting results in IT? Do you want to bring IT furth... More →
Related Topics: Risk Management/Legal, Executive/Director
2020/2021 IRA Reporting Requirements - 101
Presented by Patrice Konarik
This event was recorded on Friday, March 26th, 2021.
The timing of this informative Webinar is to make sure we have the latest instructions from the IRS in case some of these forms need to be corrected before submission to the IRS by the end of March... More →
Related Topics: IRAs
DIY Core Systems Selections
Presented by 
Charlie Kelly
This event was recorded on Wednesday, March 24th, 2021.
This session will give financial institutions a peek inside how one systems selection consultant organizes the selection process, from the initial gap analysis through RFP, vendor scoring, and ulti... More →
Related Topics: Risk Management/Legal, Executive/Director
Regulation CC Training for Tellers
Presented by Deborah Crawford
This event was recorded on Tuesday, March 23rd, 2021.
Regulation CC is the regulation governing the availability of funds for transaction accounts and the holds which financial institutions can place on checks. This regulation was passed in 1988 and c... More →
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Three Key Risk Assessments in Your ERM Program – ERM, IT, and Internal Controls
Presented by Marci Malzahn
This event was recorded on Thursday, March 18th, 2021.
This webinar will first take you through a step-by-step process to develop strong Risk Assessments to address key areas of your institution.
Related Topics: Risk Management/Legal, Executive/Director
Intro to Consumer Lending
Presented by David Osburn
This event was recorded on Thursday, March 18th, 2021.
The webinar will cover the basics of consumer lending including the consumer loan function, marketing consumer loans, and making consumer lending decisions based on the five (5) C’s of credit- capa... More →
Related Topics: Lending
Auditing for TRID Compliance
Presented by 
Jason Clarke
This event was recorded on Wednesday, March 17th, 2021.
This session will provide a step-by-step guide to reviewing LEs and CDs for accuracy and timeliness, and will address common errors and not-so-common scenarios that we’ve encountered.
Related Topics: Compliance, Risk Management/Legal, Auditing, Lending
The Right of Setoff: What Does Every Credit Union Employee Need to Know?
Presented by Terri D. Thomas
This event was recorded on Tuesday, March 16th, 2021.
The Right of Setoff is a complicated, but very effective tool for collecting debts owed to a credit union.
Note: This webinar provides information on best practices, rather than the unique ... More →
Related Topics: Risk Management/Legal, Compliance
You're the New Supervisor! Fasten Your Seat Belt!
Presented by 
Karen Butcher
This event was recorded on Wednesday, March 10th, 2021.
This program will ramp up leadership skills and address critical supervisory issues necessary to become an extraordinary supervisor.
Related Topics: Management/Employee Development, Human Resources
Excel Made Clear: Speed Tips
Presented by David Ringstrom
This event was recorded on Wednesday, March 3rd, 2021.
This enlightening webcast presented by David Ringstrom, CPA, will empower you to quickly accomplish tasks that might currently be taking you several minutes or even hours to complete. David explain... More →
Related Topics: Computer Skills
Handling Deceased Accounts
Presented by Deborah Crawford
This event was recorded on Tuesday, March 2nd, 2021.
Your member passed away and the family is grieving. Yet, in the midst of all the remembering and honoring of a life, the legal and compliance clock is ticking. In most states, checks can be paid fo... More →
Related Topics: Deposit Accounts, Risk Management/Legal
Webinar Subscription Packages
Presented by
This event was recorded on Monday, March 1st, 2021.
If your institution attends at least 5 webinars per year, a webinar subscription package is a no-brainer!
Related Topics: Compliance, IRAs, Lending, Human Resources, BSA, Deposit Accounts, Sales, Management/Employee Development, Risk Management/Legal
8 Keys to Teller Excellence
Presented by Janice Branch
This event was recorded on Thursday, February 25th, 2021.
The Eight Keys to Teller Excellence webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions, and provide quality member service.
Related Topics: Sales, Management/Employee Development, Teller
Dealing with Subpoenas, Summonses, Garnishments & Tax Levies
Presented by Terri D. Thomas
This event was recorded on Tuesday, February 23rd, 2021.
This webinar provides best practices when dealing with the various legal documents served on credit unions.
Note: This webinar provides information on best practices, rather than the uniqu... More →
Related Topics: Risk Management/Legal
Are You Determined to Lead an Exceptional Branch?
Presented by 
Vicki Kraai
This event was recorded on Friday, February 19th, 2021.
This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you ... More →
Related Topics: Human Resources, Management/Employee Development
HR Basics for Supervisors
Presented by 
Jennifer Mirus
This event was recorded on Wednesday, February 17th, 2021.
This webinar will provide your managers with a valuable and easy to understand overview of key HR concepts and laws, and will give them practical information and tools they can use to avoid legal p... More →
Related Topics: Human Resources, Management/Employee Development
Characteristics of Strong Risk Assessments and Tools to Monitor and Report Results
Presented by Marci Malzahn
This event was recorded on Thursday, February 11th, 2021.
Join us and learn characteristics of strong Risk Assessments as our presenter will share her experience in developing an enterprise-wide process to conduct Risk Assessments in a practical, sustaina... More →
Related Topics: Risk Management/Legal, Compliance, COVID-19
The Transition Away from LIBOR
Presented by Michael Christians
This event was recorded on Wednesday, February 10th, 2021.
Publication of the LIBOR index is not guaranteed beyond 2021. Many financial institutions tie their adjustable rate mortgage loans, home equity lines of credit and/or credit cards to this index. Wh... More →
Related Topics: Compliance, Lending
Hemp Update
Presented by Deborah Crawford
This event was recorded on Tuesday, February 9th, 2021.
USDA Issued Regulations! FinCEN excluded Hemp from definition of marijuana! Are you ready for Hemp Members? Learn how to bank hemp growers and hemp businesses if legal in your state. Hemp Growers... More →
Related Topics: Compliance, Lending
CTRs and SARs: Line by Line
Presented by Deborah Crawford
This event was recorded on Thursday, February 4th, 2021.
One of the most detailed webinars on CTRs and SARs you may ever attend. We will go line-by-line through the instructions and follow up with very detailed examples.
Related Topics: Compliance, BSA
ACH Rule Changes: What You Have to Look Forward to in 2021
Presented by Kate Cole
This event was recorded on Wednesday, February 3rd, 2021.
Join us for this class to ensure compliance. Bring your 2021 ACH Rule Book and we'll make sure you are comfortable with the changes. We'll also take a look at what happened last year, as a refreshe... More →
Related Topics: Compliance, Risk Management/Legal, Operations
HMDA Reporting for 2021
Presented by Kristen Tatlock
This event was recorded on Tuesday, February 2nd, 2021.
There have been many changes to Regulation C since Dodd-Frank, the most recent in Spring 2020.
Related Topics: Compliance
Credit Analysis Basics
Presented by David Osburn
This event was recorded on Thursday, January 28th, 2021.
The webinar will cover the basics of the three (3) main areas of credit union lending- consumer, mortgage, and member business loans (commercial loans). Each of the three areas will be illustrated ... More →
Related Topics: Lending
Understanding Recent Changes to the CFPB's Debt Collection Rule
Presented by Molly Stull
This event was recorded on Wednesday, January 27th, 2021.
This webinar will help you prepare for the November 30, 2021 mandatory compliance date and a must for preventing conduct that violates the prohibition on harassing, oppressive, or abusive actions d... More →
Related Topics: Compliance, Lending, Auditing
Annual BSA Officer and Staff Training
Presented by Deborah Crawford
This event was recorded on Tuesday, January 26th, 2021.
The front line is our eyes and ears on the ground. The front line is tellers, new accounts, lenders, branch managers and everyone who interacts with a customer.
Related Topics: Compliance, BSA, Risk Management/Legal
Business Continuity Management
Presented by 
Susan Orr
This event was recorded on Friday, January 22nd, 2021.
The FFIEC released a complete re-write of the Business Continuity Planning booklet back in November 2019 titled Business Continuity Management.
Related Topics: Compliance, Risk Management/Legal, Security
IRA Update - Annual Review
Presented by Patrice Konarik
This event was recorded on Thursday, January 21st, 2021.
The year 2020 had some of the most substantial changes to IRAs as we've seen in over 15 years - including age changes for contributions and distributions as well as shortened payout for most nonspo... More →
Related Topics: IRAs
(FREE) Key Things to Consider when Building Your Financial Institution’s Training Program
Presented by Deborah Crawford
This event was recorded on Wednesday, January 20th, 2021.
A comprehensive training needs and risk assessment is critical to an effective training program an begins with an evaluation of where you are and where you want to go. Attend this Free webinar to u... More →
Related Topics: Compliance, BSA, Risk Management/Legal, Auditing, Human Resources, Management/Employee Development, COVID-19
NCUA Exam Focus: COVID-19 Risk Management
Presented by Gaye DeCesare
This event was recorded on Tuesday, January 19th, 2021.
COVID-19 forced credit unions and regulators into a remote work environment whether they were ready or not. This is a look at how we adapted and what to expect and we enter the new year.
Related Topics: Compliance
Excel Made Clear: Introduction to Spreadsheets
Presented by David Ringstrom
This event was recorded on Friday, January 15th, 2021.
This webcast is perfect for you if you’ve never worked with Excel spreadsheets or haven’t in several years. Excel expert David Ringstrom, CPA, walks you through the basics of Excel spreadsheets, pr... More →
Related Topics: Computer Skills
Creating the Right ERM Program for YOUR Credit Union
Presented by Marci Malzahn
This event was recorded on Thursday, January 14th, 2021.
This webinar will assist attendees in creating your first ERM Program OR ensuring that your current program is complete.
Related Topics: Compliance, Risk Management/Legal
Opening Business Accounts
Presented by Deborah Crawford
This event was recorded on Tuesday, January 12th, 2021.
There are many types of business accounts with many different ways to do business at banking today. It can be challenging to determine who is authorized to open, close and transact business when d... More →
Related Topics: Compliance, Operations, Lending, BSA, Deposit Accounts, Management/Employee Development
Handling Deceased Accounts and Checks - Rebroadcast
Presented by Deborah Crawford
This event was recorded on Thursday, December 17th, 2020.
When your account holder dies, there are usually many aspects of their life still outstanding. During this program, we will look at the checks and all the questions you get asked every day.
Related Topics: Deposit Accounts, Risk Management/Legal
BSA Year End Round Up
Presented by Deborah Crawford
This event was recorded on Wednesday, December 16th, 2020.
It's time for a wrap on 2020 and a look towards 2021!
Related Topics: BSA, Compliance
Reporting Critical Information Security Areas Upstream
Presented by 
Jeff Spann
This event was recorded on Tuesday, December 15th, 2020.
One of the most critical aspects of any Information Security Program is communication and sharing information. If Executives and the Board of Directors better understand the risks and impact potent... More →
Related Topics: Risk Management/Legal, Security, Auditing
Error Resolution – Regulations E & Z
Presented by Jamin Carlisle
This event was recorded on Thursday, December 3rd, 2020.
What happens when a member calls in and says “there are charges on my account statement that I didn’t do”? Does your credit union have a definite process for handling investigations into alleged er... More →
Related Topics: Compliance, Deposit Accounts
Signature Card Danger Zones
Presented by Deborah Crawford
This event was recorded on Wednesday, December 2nd, 2020.
This webinar is a cost effective way to train those who open new accounts on the potential liability of signature cards that are improperly set up.
Related Topics: Deposit Accounts, Risk Management/Legal, Compliance
Notary Public
Presented by Terri D. Thomas
This event was recorded on Tuesday, December 1st, 2020.
The webinar provides attendees with the dos and don'ts of being a Notary Public.
Related Topics: Management/Employee Development, Risk Management/Legal
Thirty (30) Steps to Audit Your Safe Deposit Area
Presented by 
David P. McGuinn
This event was recorded on Thursday, November 19th, 2020.
This webinar covers the “nuts and bolts” and the important steps that must be followed to audit your entire safe deposit function.
Related Topics: Risk Management/Legal, Security
ESIGN and UETA
Presented by Deborah Crawford
This event was recorded on Wednesday, November 18th, 2020.
Alert! New E Sign legislation introduced in Congress During the webinar we will cover the new bill introduced in Congress.
Related Topics: Compliance, Deposit Accounts
Controlling the Risks of Power of Attorney Documents
Presented by Terri D. Thomas
This event was recorded on Tuesday, November 17th, 2020.
This webinar will provide attendees with the best practices and pitfalls of dealing with power of attorney documents.
Related Topics: Risk Management/Legal, Compliance
Best-Ever Compliance Checklists for Commercial Loans
Presented by Anne Lolley
This event was recorded on Monday, November 16th, 2020.
This colorful checklist, patterned after the popular Best-Ever Consumer Checklists, will guide you through those traps and ensure compliance.
Related Topics: Compliance, Lending
Job-Specific BSA Training for Lending Department
Presented by Dawn Kincaid
This event was recorded on Thursday, November 5th, 2020.
Your lending area is busier than ever. In the midst of this chaos you are still expected to adhere to the requirements of the Bank Secrecy Act and ensure you are following your policies and procedu... More →
Related Topics: Compliance, Lending, BSA
Writing Teller Training and Procedures
Presented by Deborah Crawford
This event was recorded on Wednesday, November 4th, 2020.
Your financial institution’s most precious asset is its frontline. This program will take a look at procedures for the teller.
Related Topics: Compliance, Human Resources, Teller, Management/Employee Development
Writing Effective SAR Narratives
Presented by Kristen Tatlock
This event was recorded on Tuesday, November 3rd, 2020.
This session will discuss the importance of the SAR narrative and how to write narratives that tell the story in an efficient and effective way.
Related Topics: Compliance, BSA
HMDA: An Overview
Presented by Michael Christians
This event was recorded on Friday, October 30th, 2020.
The Home Mortgage Disclosure Act (HMDA) requires certain credit unions to collect and report data in connection with their mortgage lending activities. Is your credit union compliant with the requi... More →
Related Topics: Compliance, Lending, Risk Management/Legal
Opening Trust Accounts: Documenting Authority & Liability
Presented by Deborah Crawford
This event was recorded on Wednesday, October 28th, 2020.
Many customers use trusts to plan for their estate, family, taxes, etc. This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situatio... More →
Related Topics: Deposit Accounts, Risk Management/Legal
IRAs - Part 4 - Auditing your IRA Files
Presented by Patrice Konarik
This event was recorded on Friday, October 23rd, 2020.
Now that you've been dropped into the IRA department without training, how do you know what to keep and what to toss as far as IRA documents go? Add on to that, your credit union just purchased an... More →
Related Topics: IRAs
Strategic Planning for Credit Unions - It's All About Your Strategy
Presented by Marci Malzahn
This event was recorded on Tuesday, October 20th, 2020.
What is your vision for the future of your credit union?
Related Topics: Operations, Risk Management/Legal
IRAs - Part 3 - Distributions and Beneficiary Payouts
Presented by Patrice Konarik
This event was recorded on Friday, October 16th, 2020.
On January 1, 2020, the SECURE Act became effective with some of the most sweeping distribution changes we've had to IRAs since 2002. In addition, the life expectancy tables are being updated for ... More →
Related Topics: IRAs
Performing the ACH Audit
Presented by Kate Cole
This event was recorded on Thursday, October 15th, 2020.
Spend this webinar with an ACH Auditor and hear what she looks for when performing the ACH Audit and ACH Risk Assessment.
Related Topics: Compliance, Risk Management/Legal, Auditing
Handling Deceased Accounts and Checks
Presented by Deborah Crawford
This event was recorded on Wednesday, October 14th, 2020.
When your account holder dies, there are usually many aspects of their life still outstanding. During this program, we will look at the checks and all the questions you get asked every day.
Related Topics: Deposit Accounts, Risk Management/Legal
Garnishment of Federal Benefit Payments
Presented by Terri D. Thomas
This event was recorded on Tuesday, October 13th, 2020.
This webinar provides participants with the federal rules that are applicable when processing garnishments on accounts receiving federal benefit payments.... More →
Related Topics: Risk Management/Legal, Compliance
Safe Deposit Vault Security & Disaster Recovery Essentials
Presented by David P. McGuinn
This event was recorded on Wednesday, October 7th, 2020.
Recent safe deposit vault burglaries, devastating fires, Tropical Storms Sandy and Allison, Hurricanes Harvey, Ike, Katrina, Rita, Wilma and Andrew and damaging tornadoes, raging floods and many ot... More →
Related Topics: Risk Management/Legal, Security
Excel Made Clear: Building Error-Free Spreadsheets
Presented by David Ringstrom
This event was recorded on Wednesday, September 30th, 2020.
In this valuable webcast, Excel expert David Ringstrom, CPA, shares a variety of tricks and techniques you can use to improve the accuracy of your Excel spreadsheets. To help you create spreadsheet... More →
Related Topics: Computer Skills
Electronic Banking Compliance: ESign, Online and Mobile Banking, and Remote Deposit Capture
Presented by Gaye DeCesare
This event was recorded on Tuesday, September 29th, 2020.
This session will address what credit unions are required to do to comply with the Electronic Signatures in Global and National Commerce Act (ESign). We'll also discuss disclosures and procedures n... More →
Related Topics: Compliance, Deposit Accounts
HR Basics for Supervisors
Presented by Jennifer Mirus
This event was recorded on Thursday, September 24th, 2020.
This webinar will provide your managers with a valuable and easy to understand overview of key HR concepts and laws, and will give them practical information and tools they can use to avoid legal p... More →
Related Topics: Human Resources, Management/Employee Development
CFPB Takes Action to Help Employers Develop Emergency Savings Programs
Presented by Deborah Crawford
This event was recorded on Tuesday, September 22nd, 2020.
During this webinar we will explore the new Autosave program developed by the CFPB.
Related Topics: Compliance, Deposit Accounts
IRAs - Part 2 - Rollovers and Transfers
Presented by Patrice Konarik
This event was recorded on Friday, September 18th, 2020.
If there is any confusion in the IRA world, it is the use of the words "rollover" vs. "transfer" when moving a Qualified Plan to an IRA and/or an IRA to an IRA. There are 3 main questions that nee... More →
Related Topics: IRAs
Electronic Banking Compliance: Two-Part Series
Presented by Gaye DeCesare
This event was recorded on Tuesday, September 15th, 2020.
This 2-part series will provide an in-depth look at the various risks and compliance issues that credit unions must consider when offering electronic banking services.
Related Topics: Compliance, Risk Management/Legal
Electronic Banking Compliance: Electronic Services Risk Mitigation
Presented by Gaye DeCesare
This event was recorded on Tuesday, September 15th, 2020.
This program will review the specific consumer liability provisions of applicable regulations and required actions when investigating alleged errors under Regulation E.
Related Topics: Compliance, Risk Management/Legal
IRAs - 4 Part Series
Presented by Patrice Konarik
This event was recorded on Friday, September 11th, 2020.
Attend this series to understand everything you need to know about IRAs including rollovers, transfers, distributions and beneficiaries, and auditing.
Related Topics: IRAs
IRAs - Part 1 - Start with the Basics
Presented by Patrice Konarik
This event was recorded on Friday, September 11th, 2020.
Let's introduce you to the basic IRA terminology, forms and plan types. We'll give you a jump-start on building the IRA foundation.
Related Topics: IRAs
New BSA Officer Training
Presented by Deborah Crawford
This event was recorded on Wednesday, September 9th, 2020.
We will help you set up a framework to begin your new job and organize the sections of the BSA exam manual and law so you will know how to begin.
Related Topics: BSA
Vendor Management 2020
Presented by Cody Delzer
This event was recorded on Wednesday, September 2nd, 2020.
Analyzing vendor documentation is important, but the real question we need to ask is this: how do we understand if our vendors are really protecting your data?
Related Topics: Risk Management/Legal, Security, Auditing
Conducting Due Diligence for Hemp-Related Businesses
Presented by Dawn Kincaid
This event was recorded on Tuesday, September 1st, 2020.
FinCEN recently released guidance for financial institutions to follow when conducting due-diligence for hemp-related businesses. Have you updated your policy and procedures and provided training t... More →
Related Topics: Compliance, Lending, Operations
IRA Advanced Issues Seminar OnDemand with Live Streaming
Presented by Patrice Konarik
This event was recorded on Wednesday, August 26th, 2020.
Attend this comprehensive IRA Seminar via Live Streaming Video!
Related Topics: IRAs
2 Day IRA Seminar: Basic & Advanced Issues OnDemand with Live Streaming
Presented by Patrice Konarik
This event was recorded on Tuesday, August 25th, 2020.
Attend this comprehensive IRA Seminar via Live Streaming Video!
Related Topics: Compliance
Robbery Prevention & Response
Presented by Carol Dodgen
This event was recorded on Tuesday, August 25th, 2020.
In this session, we will discuss methods of robbery prevention, including policies, physical security and robbery response.
Related Topics: Risk Management/Legal
IRA Basic Issues Seminar OnDemand with Live Streaming
Presented by Patrice Konarik
This event was recorded on Tuesday, August 25th, 2020.
Attend this comprehensive IRA Seminar via Live Streaming Video!
Related Topics: IRAs
Implementing the Revised URLA: Here are the Details!
Presented by Molly Stull
This event was recorded on Thursday, August 20th, 2020.
Join us as we work through the numerous changes to the five sections of the redesigned Uniform Residential Loan Application (URLA).
Related Topics: Compliance, Lending, Auditing
FCRA Compliance: E-Oscar and Metro2
Presented by Matthew Urban
This event was recorded on Wednesday, August 19th, 2020.
This informative ninety (90) minute webinar will cover the basics of proper credit reporting and how best to respond to consumer credit reporting disputes.
Related Topics: Compliance, Lending, Deposit Accounts
3rd Quarter Deposit Regulation Update
Presented by Deborah Crawford
This event was recorded on Thursday, August 13th, 2020.
Where are we in the 3rd quarter?
Related Topics: Deposit Accounts
Opening Membership Accounts Online
Presented by Jamin Carlisle
This event was recorded on Tuesday, August 11th, 2020.
Join a discussion on policies and procedures your credit union should have in place to minimize compliance and fraud risk when you open new member accounts online.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
ACH Exception Processing
Presented by Kate Cole
This event was recorded on Friday, August 7th, 2020.
Managing your ACH Processing Risk.
Related Topics: Compliance, Risk Management/Legal
Testing Your ISP in 2020
Presented by Eric Chase
This event was recorded on Thursday, August 6th, 2020.
Learn about the three phases to creating an Information Security Program for Financial Institutions.
Related Topics: Security, Operations, Risk Management/Legal
SAR Line by Line
Presented by Deborah Crawford
This event was recorded on Wednesday, August 5th, 2020.
During the webinar you will review line-by-line the text fields and requirements to complete the SAR.
Related Topics: Compliance, BSA
Excel Made Clear: Pivot Table Techniques
Presented by David Ringstrom
This event was recorded on Tuesday, August 4th, 2020.
Excel expert David H. Ringstrom, CPA, teaches you pivot table basics in this comprehensive presentation. Pivot tables enable you to easily create reports from complex data, simply by using your mou... More →
Related Topics: Computer Skills
Alert! CTR Changes on Sole Proprietors and Legal Entities
Presented by Deborah Crawford
This event was recorded on Thursday, July 23rd, 2020.
The webinar will go line by line through the CTR. You will learn how to avoid pitfalls and common errors.
Related Topics: Compliance, Deposit Accounts
How to Use Your Risk Assessment(s) to Make Better Decisions
Presented by Cody Delzer
This event was recorded on Wednesday, July 22nd, 2020.
So how do you build a risk assessment that helps you to make better decisions? Let’s discuss.
Related Topics: Security, Operations, Risk Management/Legal, Auditing
Vendor Due Diligence
Presented by Jamin Carlisle
This event was recorded on Tuesday, July 21st, 2020.
Join Compliance Specialist Jamin Carlisle on a discussion about the one of the major aspects of Credit Union operations.
Related Topics: Risk Management/Legal, Compliance, Operations
Financial Fraud in the COVID-19 World
Presented by Kate Cole
This event was recorded on Monday, July 20th, 2020.
The world is constantly changing but one thing remains the same, fraudsters! While social distancing will help keep you physically healthy, but it does not help when we talk about financial fraud. ... More →
Related Topics: Risk Management/Legal, Customer Service, Operations
Strategies to Win the War: Capitalizing on Your Competitive Advantages
Presented by 
Preston Afrank
This event was recorded on Thursday, July 16th, 2020.
All financial institutions have competitive advantages. Large financial institutions have convenience (i.e., lots of locations) and large marketing budgets along with a host of other real and per... More →
Related Topics: Risk Management/Legal, Operations, Executive/Director
Online Account Opening
Presented by Deborah Crawford
This event was recorded on Wednesday, July 15th, 2020.
During this program we will cover all the compliance issues for opening deposit accounts online.
Related Topics: Deposit Accounts, Risk Management/Legal, Compliance
Understanding Revocable and Irrevocable Trust Documents
Presented by Terri D. Thomas
This event was recorded on Tuesday, July 14th, 2020.
This webinar will provide attendees information on doing business with trusts, including the best practices in establishing deposit account and loan relationships.
Related Topics: Risk Management/Legal, Deposit Accounts
10 Lessons Learned When Your Member Dies
Presented by Deborah Crawford
This event was recorded on Thursday, July 9th, 2020.
Your member passed away and the family is grieving. Yet, in the midst of all the remembering and honoring of a life, the legal and compliance clock is ticking. In most states, checks can be paid fo... More →
Related Topics: Deposit Accounts, Risk Management/Legal, Compliance
Flood Insurance Compliance Updates & FAQS including Private Flood Requirements
Presented by Molly Stull
This event was recorded on Wednesday, July 8th, 2020.
During this webinar we will discuss the components of the Flood Disaster Protection Act.
Related Topics: Risk Management/Legal, Compliance, Lending
Branch Reopening: Let's Discuss the Plan to Safely Open the Doors!
Presented by Molly Stull
This event was recorded on Tuesday, June 30th, 2020.
There are numerous things to consider before reopening your lobbies. Join us as we discuss topics that should be included in your reopening plan to ensure the safety of your members, employees and ... More →
Related Topics: Compliance, Risk Management/Legal
Staff Training: Human Smuggling, Human Trafficking, Elder Fraud and Identity Theft
Presented by Deborah Crawford
This event was recorded on Friday, June 26th, 2020.
During this program we will conduct staff training to detect and prevent four big crimes against your member.
Related Topics: Management/Employee Development, Risk Management/Legal
Conducting a Compliance Audit/Review
Presented by Kristen Tatlock
This event was recorded on Wednesday, June 24th, 2020.
This webinar will provide an overview of the tools and resources available for conducting a compliance review as well as areas to review and questions to ask.
Related Topics: Compliance, Operations, Auditing, Risk Management/Legal
Closing Accounts
Presented by Deborah Crawford
This event was recorded on Tuesday, June 23rd, 2020.
When and how do we close accounts? How should the check be made out?
Related Topics: Deposit Accounts, Risk Management/Legal
Consumer Real Estate Loans
Presented by Anne Lolley
This event was recorded on Tuesday, June 16th, 2020.
In this webinar, Anne will guide lenders and processors through a simple real-estate loan and explain the current compliance rules.
Related Topics: Lending
BSA 101 - Introduction to the Bank Secrecy Act for New BSA Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, June 10th, 2020.
This session will provide new BSA Compliance Officers with information on the laws and rules, as well as guidance on resources that can help make their jobs easier.
Related Topics: Compliance, Operations, BSA, Risk Management/Legal
Components of a Strong Information Security Program
Presented by Eric Chase
This event was recorded on Tuesday, June 9th, 2020.
Some of the biggest questions we hear about an ISP include: What are the major components of a modern ISP? What’s the most effective way for an ISP to be structured? How does the ISP flow together?... More →
Related Topics: Security, Operations
COVID-19 Pandemic Regulatory Guidance
Presented by Michael Christians
This event was recorded on Friday, June 5th, 2020.
As the world continues to grapple with the devastating effects of the COVID-19 (Coronavirus) pandemic, millions of Americans day-to-day routines have been completely upended. In this time of uncert... More →
Related Topics: Compliance, Lending, Deposit Accounts, COVID-19
Alert! Implementing Reg D Changes for Savings Accounts
Presented by Deborah Crawford
This event was recorded on Wednesday, June 3rd, 2020.
The Federal Reserve Board has announced an interim final rule to amend Regulation D (Reserve Requirements of Depository Institutions) to delete the six-per-month limit on convenient transfers from ... More →
Related Topics: Compliance, Lending
Legal Liabilities when Check Fraud Occurs
Presented by Terri D. Thomas
This event was recorded on Tuesday, June 2nd, 2020.
This webinar provides attendees with an overview of the laws that control loss allocation when check fraud occurs.
Related Topics: Risk Management/Legal, Customer Service, Teller, Deposit Accounts
Alert! April 2020 Updates to Bank Secrecy Act/Anti-Money Laundering Examination Manual
Presented by Deborah Crawford
This event was recorded on Monday, June 1st, 2020.
The FFIEC Updated the BSA Exam Manual!
Related Topics: Risk Management/Legal, Compliance, Deposit Accounts
Compliance 101 - Introduction to Compliance for New Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 27th, 2020.
This session is designed to provide a new compliance officer with tools to help make the transition on their new role easier; it can also provide long-term compliance officers with a refresher on r... More →
Related Topics: Compliance, Risk Management/Legal
3-Part Series for New Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 27th, 2020.
This 3-part series is designed as an introduction to compliance, BSA, and auditing for New Compliance Officers.
Related Topics: Compliance, Operations, Auditing, BSA, Risk Management/Legal
Opening Accounts for Social Security Representative Payees
Presented by Deborah Crawford
This event was recorded on Thursday, May 21st, 2020.
This important topic will be discussed in detail to help prevent your credit union from making costly errors in the account opening process.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Using Your BIA and Data Flow Diagrams to Understand Risk
Presented by Cody Delzer
This event was recorded on Tuesday, May 19th, 2020.
Data Flow Diagrams (DFDs) are one of the areas we see financial institutions struggle with the most.
Related Topics: Risk Management/Legal, Management/Employee Development, Security
Fine Tuning the Integrated Disclosure Rule
Presented by Michael Christians
This event was recorded on Friday, May 15th, 2020.
Join Regulatory Compliance Counsel Michael Christians for this 90-minute webinar designed to fine tune your credit union's TRID compliance. We'll cover the Loan Estimate, Closing Disclosure and sub... More →
Related Topics: Compliance, Auditing, Lending
Implementing Regulation CC Changes
Presented by Deborah Crawford
This event was recorded on Thursday, May 14th, 2020.
The Consumer Financial Protection Bureau and the Federal Reserve Board jointly published amendments to Regulation CC that implement a statutory requirement to adjust for inflation the amount of fun... More →
Related Topics: Compliance, Lending
Secrets of a Successful Call Center Agent
Presented by Janice Branch
This event was recorded on Wednesday, May 13th, 2020.
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.
Related Topics: Management/Employee Development, Customer Service
Excel Made Clear: Budget Spreadsheets
Presented by David Ringstrom
This event was recorded on Tuesday, May 12th, 2020.
Excel expert David Ringstrom, CPA, shows you how to create resilient and effective budget spreadsheets in this illuminating presentation. He shares helpful techniques, such as how to separate input... More →
Related Topics: Computer Skills
DIY Core Systems Selections and RFPs
Presented by Charlie Kelly
This event was recorded on Wednesday, May 6th, 2020.
We'll discuss ways to organize your internal selection process, improve your RFP, score your vendor-prospects and give each vendor a legitimate shot at winning your business.
Related Topics: Risk Management/Legal, Executive/Director
ACH Origination for Credit Unions
Presented by Kate Cole
This event was recorded on Tuesday, May 5th, 2020.
Are you new to the operations area of the credit union? Is ACH Origination a new product for you?
Related Topics: Compliance, Risk Management/Legal
BSA Exam Hot Spots 2020
Presented by Deborah Crawford
This event was recorded on Wednesday, April 29th, 2020.
During this webinar we will focus on the hot spots of your BSA program.
Related Topics: Compliance, BSA
CFPB Anticipated Rulemaking for 2020
Presented by Michael Christians
This event was recorded on Tuesday, April 28th, 2020.
Join Regulatory Compliance Counsel Michael Christians for this 90-minute discussion on what awaits your financial institution from a regulatory compliance perspective.
Related Topics: Compliance, Auditing
Top 50 Most Important Safe Deposit Operating Procedures
Presented by David P. McGuinn
This event was recorded on Thursday, April 23rd, 2020.
This webinar covers the nuts and bolts of safe deposit operations and the recommended day-to-day operating procedures for your institution.
Related Topics: Security, Operations, Risk Management/Legal, Compliance
(FREE) COVID-19 Q&A with 17th U.S. Surgeon General, Dr. Richard Carmona
Presented by 
Richard Carmona
This event was recorded on Wednesday, April 22nd, 2020.
In this FREE webinar, 17th Surgeon General of the United States, Dr. Richard Carmona will answer burning questions financial institutions are seeking answers to.
Related Topics: Risk Management/Legal, COVID-19
Lending 101
Presented by Anne Lolley
This event was recorded on Monday, April 20th, 2020.
In this unique webinar, Anne Lolley will provide an overview of federal compliance laws.
Related Topics: Compliance, Lending, Risk Management/Legal
Allowing Safe Deposit Box Access During a Pandemic Branch Closing
Presented by David P. McGuinn
This event was recorded on Friday, April 17th, 2020.
This presentation will help you review and establish your own internal vault access procedures.
Related Topics: Security, Operations, Risk Management/Legal, Compliance, COVID-19
(FREE) COVID-19: FMLA and Paid Leave Q&A
Presented by 
Steven Greene
This event was recorded on Thursday, April 16th, 2020.
This session will involve an update on the legal developments and interpretations since March 30th BankWebinar "COVID-19 New FMLA and Paid Leave Obligations". The remainder of the Program ... More →
Related Topics: Risk Management/Legal, Compliance, Human Resources, Executive/Director, COVID-19
Auditing for TRID Compliance
Presented by Kyla Dartez
This event was recorded on Wednesday, April 15th, 2020.
This session will provide a step-by-step guide to reviewing LEs and CDs for accuracy and timeliness, and will address common errors and not-so-common scenarios that we’ve encountered.
Related Topics: Compliance, Risk Management/Legal, Auditing, Lending
Common Check Scams: Protecting You & Your Members
Presented by Deborah Crawford
This event was recorded on Thursday, April 9th, 2020.
This webinar will look to help your frontline protect your members and your financial institution from common check scams.
Related Topics: Risk Management/Legal, Compliance, Teller, COVID-19
Taking Training from Classroom to Virtual
Presented by Honey Shelton
This event was recorded on Tuesday, April 7th, 2020.
This 90-minute webinar will provide you with a roadmap on how you can effectively switch from a traditional classroom to a virtual training environment.More →
Related Topics: Human Resources, Management/Employee Development, COVID-19
Three Key Risk Assessments in Your ERM Program – ERM, IT, and Internal Controls
Presented by Marci Malzahn
This event was recorded on Monday, April 6th, 2020.
This webinar will first take you through a step-by-step process to develop strong Risk Assessments to address key areas of your institution.
Related Topics: Risk Management/Legal, Executive/Director
Introduction to ACH
Presented by Kate Cole
This event was recorded on Friday, April 3rd, 2020.
The ACH product has been around for a long time and it’s easy to get complacent with it.
Related Topics: Compliance, Risk Management/Legal
Advanced Collection Techniques That Reduce Delinquency & Loss
Presented by 
Bruce Hull
This event was recorded on Thursday, April 2nd, 2020.
Attend a discussion on the tools and methodologies of advanced collection techniques.
Related Topics: Compliance, Lending, Risk Management/Legal
COVID-19 New FMLA and Paid Leave Obligations
Presented by Steven Greene
This event was recorded on Monday, March 30th, 2020.
President Trump and Congress have enacted emergency benefits to support financial industry employees as we battle COVID - 19. This session is intended to provide specific guidance to banks from a c... More →
Related Topics: Risk Management/Legal, Compliance, Human Resources, COVID-19
The Right of Setoff: What Does Every Credit Union Employee Need to Know?
Presented by Terri D. Thomas
This event was recorded on Wednesday, March 25th, 2020.
The Right of Setoff is a complicated, but very effective tool for collecting debts owed to a credit union.
Related Topics: Risk Management/Legal, Compliance
Opening Fiduciary Accounts
Presented by Deborah Crawford
This event was recorded on Tuesday, March 24th, 2020.
POAs, Guardians, Estates, Trusts and More!
Related Topics: Deposit Accounts, Risk Management/Legal
Alert! CTR Changes on Sole Proprietors and Legal Entities
Presented by Deborah Crawford
This event was recorded on Monday, March 23rd, 2020.
The webinar will go line by line through the CTR. You will learn how to avoid pitfalls and common errors.
Related Topics: Compliance, Deposit Accounts
Top 25 Safe Deposit Compliance Issues
Presented by David P. McGuinn
This event was recorded on Wednesday, March 18th, 2020.
Is your safe deposit operations in compliance with all state and federal regulations?
Related Topics: Risk Management/Legal, Compliance
Beginning Collection Techniques and Methodologies for Entry Level Collectors
Presented by Bruce Hull
This event was recorded on Friday, March 13th, 2020.
This webinar will discuss the knowledge, skills, tools, and techniques needed for beginning collectors/officers.
Related Topics: Compliance, Lending, Risk Management/Legal
Teller Compliance Issues: CTRs, Reg CC and UCC 3 and 4
Presented by Deborah Crawford
This event was recorded on Thursday, March 12th, 2020.
Fulfills BSA and Reg CC Annual Training Requirements. This webinar focuses on the legal issues of checks outlined in signature cards under the uniform commercial code and the holds used on transact... More →
Related Topics: Compliance, Human Resources, Teller, Management/Employee Development
Motivating & Managing the Frontline
Presented by Janice Branch
This event was recorded on Wednesday, March 11th, 2020.
Learn how to lead your team to success! You will know how to lead by example and consistently and routinely inspire excellence. Set expectations and goals and learn how to communicate them!
Related Topics: Management/Employee Development
Best-Ever Compliance Checklist for Consumer Loans
Presented by Anne Lolley
This event was recorded on Tuesday, March 10th, 2020.
It's so difficult to remember all the compliance details when processing consumer loans! In this webinar, Anne will provide credit unions with user-friendly compliance checklists designed to lead l... More →
Related Topics: Compliance, Lending, Risk Management/Legal
New Rules Regarding IRA Beneficiary Payouts
Presented by Patrice Konarik
This event was recorded on Friday, March 6th, 2020.
The SECURE Act effective January 1, 2020 had the most substantial changes to beneficiary payouts since 2002. And, they are not necessarily in favor of the beneficiary.
Related Topics: IRAs
Regulation E – Electronic Fund Transfers Act
Presented by Michael Christians
This event was recorded on Thursday, February 27th, 2020.
As consumers continue their shift to a nearly all-digital platform for conducting personal financial transactions, a thorough understanding of Regulation E and the Electronic Fund Transfers Act bec... More →
Related Topics: Risk Management/Legal, Compliance, Deposit Accounts
Managing a Successful Call Center
Presented by Janice Branch
This event was recorded on Wednesday, February 26th, 2020.
This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively.
Related Topics: Management/Employee Development
Opening Accounts for Nonresident Aliens
Presented by Deborah Crawford
This event was recorded on Tuesday, February 25th, 2020.
It has always been challenging to open accounts for nonresident aliens and to identify the person we are doing business with. Since the USA PATRIOT Act, Customer Identification Program (CIP) law pa... More →
Related Topics: Operations, Lending, Teller, Deposit Accounts, Management/Employee Development, Risk Management/Legal
Dealing with Subpoenas, Summonses, Garnishments & Tax Levies
Presented by Terri D. Thomas
This event was recorded on Thursday, February 20th, 2020.
This webinar provides best practices when dealing with the various legal documents served on credit unions.
Related Topics: Risk Management/Legal
ACH Rule Changes: What you have to look forward to in 2020
Presented by Kate Cole
This event was recorded on Wednesday, February 19th, 2020.
We now have Same Day ACH and those rules are in effect, so its time for a few other changes. Some are coming in 2020 and a few in 2021.
Related Topics: Compliance, Risk Management/Legal, Operations
Driving Results with Your Credit Union's Data
Presented by 
David Carlson
This event was recorded on Thursday, February 13th, 2020.
Related Topics: Sales, Risk Management/Legal, Operations
2020 Regulation CC Update & Check Training for Frontline Staff
Presented by 
Cami Wheeler
This event was recorded on Wednesday, February 12th, 2020.
Regulation CC immediate funds availability limits are changing on July 1, 2020. Frontline and Operations staff can benefit from this refresher of current regulatory requirements, along with all th... More →
Related Topics: Compliance, Operations, Teller
Share Compliance Update
Presented by Deborah Crawford
This event was recorded on Tuesday, February 11th, 2020.
Kick off 2020 with a strong beginning on regulatory compliance issues. This share regulation update will include both federal and state compliance issues.
Related Topics: Risk Management/Legal, Compliance
You're the New Supervisor! Fasten Your Seat Belt!
Presented by Honey Shelton
This event was recorded on Friday, February 7th, 2020.
This program will ramp up leadership skills and address critical supervisory issues necessary to become an extraordinary supervisor.
Related Topics: Management/Employee Development, Human Resources
Excel Made Clear: Introduction to Spreadsheets
Presented by David Ringstrom
This event was recorded on Wednesday, February 5th, 2020.
This webcast is perfect for you if you’ve never worked with Excel spreadsheets or haven’t in several years. Excel expert David Ringstrom, CPA, walks you through the basics of Excel spreadsheets, pr... More →
Related Topics: Computer Skills
Creating the Right Enterprise Risk Management (ERM) Program for YOUR Credit Union
Presented by Marci Malzahn
This event was recorded on Monday, February 3rd, 2020.
This webinar will assist attendees in creating your first ERM Program OR ensuring that your current program is complete.
Related Topics: Compliance, Risk Management/Legal
IRA Update – Detailing the IRA Changes of the Secure Act signed December 20, 2019
Presented by Patrice Konarik
This event was recorded on Friday, January 31st, 2020.
After a year of dragging their feet, the Senate finally agreed to the Secure Act bill that was passed by the House several months ago. It was included in the... More →
Related Topics: IRAs
What To Do When Your Member Dies
Presented by Terri D. Thomas
This event was recorded on Thursday, January 30th, 2020.
This webinar provides best practices for a credit union that is dealing with a member's death.
Related Topics: Risk Management/Legal
W-9, W-8BEN and W-8BEN-E Forms and Info
Presented by Deborah Crawford
This event was recorded on Wednesday, January 29th, 2020.
The FATCA rules affecting foreign financial institutions also affects US financial institutions and your job as a withholding agent. During this program we will do a line-by-line review of the form... More →
Related Topics: Deposit Accounts, Risk Management/Legal, Compliance
8 Keys to Teller Excellence
Presented by Janice Branch
This event was recorded on Tuesday, January 28th, 2020.
Develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Sales, Management/Employee Development, Teller
Poor Box Drilling Procedures Create Lawsuits
Presented by David P. McGuinn
This event was recorded on Thursday, January 23rd, 2020.
Receive current information, step by step procedures and an in-depth explanation about how to handle safe deposit drilling procedures.
Related Topics: Risk Management/Legal, Compliance
Annual BSA Training for Frontline Staff
Presented by Cami Wheeler
This event was recorded on Tuesday, January 21st, 2020.
Frontline staff are called on to be the first step in our BSA compliance program, along with a myriad of other job duties. This webinar will arm staff with a refresher on important components incl... More →
Related Topics: Compliance, Deposit Accounts, BSA
Heath Savings Accounts - Getting them Right
Presented by Patrice Konarik
This event was recorded on Friday, January 17th, 2020.
It still seems like we are terrified when our members say the letters "H-S-A". We either freeze or run away. While our members may still have many questions on this product after 16 yea... More →
Related Topics: IRAs
How to Improve and Strengthen Controls Over Indirect Lending
Presented by Bruce Hull
This event was recorded on Wednesday, January 15th, 2020.
Discussion of the necessary Controls needed to adequately monitor an indirect loan program. Including, indirect loan process controls, and the importance of controls over indirect lending personnel... More →
Related Topics: Compliance, Lending
Privacy of Consumer Financial Information
Presented by Michael Christians
This event was recorded on Tuesday, January 14th, 2020.
During this 90-minute session, participants will learn about the privacy requirements imposed upon their financial institution by both Regulation P and the Right to Financial Privacy Act.
Related Topics: Risk Management/Legal, Compliance
Opening Business Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, January 9th, 2020.
There are many types of business accounts with many different ways to do business at banking today. It can be challenging to determine who is authorized to open, close and transact business when d... More →
Related Topics: Compliance, Operations, Lending, BSA, Deposit Accounts, Management/Employee Development
Are You Determined to Lead an Exceptional Branch?
Presented by Honey Shelton
This event was recorded on Wednesday, January 8th, 2020.
This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you ... More →
Related Topics: Human Resources, Management/Employee Development
BSA Year End Round Up
Presented by Deborah Crawford
This event was recorded on Wednesday, December 18th, 2019.
It’s time for a wrap on 2019 and a look towards 2020!
Related Topics: BSA
6 Steps of an IT Audit Program
Presented by 
Chad Knutson
This event was recorded on Tuesday, December 17th, 2019.
A well-developed IT Audit Program will govern this process and provide the Board of Directors with assurances that the Information Security Program is implemented and working. This session will exa... More →
Related Topics: Risk Management/Legal
Consumer Real Estate Loans
Presented by Anne Lolley
This event was recorded on Wednesday, December 11th, 2019.
In this webinar, Anne will guide less experienced lenders and processors through a simple real-estate loan and explain the current compliance rules.
Related Topics: Compliance, Lending, Risk Management/Legal
Notary Public Training: More Than Just a Title
Presented by Terri D. Thomas
This event was recorded on Tuesday, December 10th, 2019.
Help your team know their responsibilities, plus learn basic laws, liability and reviews of various notarial acts.
Related Topics: Management/Employee Development, Risk Management/Legal
Headache Remedies for Supervisors
Presented by Honey Shelton
This event was recorded on Friday, December 6th, 2019.
Has your doctor ever asked you “what is your pain level like?” That is exactly what our presenter will ask you when you tune in for this webinar!
Related Topics: Management/Employee Development
CBS Federal Credit Union Member Class Action Lawsuit: 10 Lessons for Board and Supervisory Committee Members
Presented by Cami Wheeler
This event was recorded on Monday, December 2nd, 2019.
Come find out how a federal credit union is now insolvent due to CEO Fraud, and warning signs that were missed.
Related Topics: Risk Management/Legal, Compliance, Executive/Director
5 Steps To Core Member Growth in 2020
Presented by 
Brett Walburn
This event was recorded on Friday, November 22nd, 2019.
Related Topics: Sales
Member Business Loans
Presented by Michael Christians
This event was recorded on Thursday, November 21st, 2019.
Join Regulatory Compliance Counsel Michael Christians for a discussion on member business loans.
Related Topics: Risk Management/Legal, Lending
Out of Balance at the Teller Window
Presented by Honey Shelton
This event was recorded on Wednesday, November 20th, 2019.
The cash drawer is the most obvious that does come to mind but a teller can lose their balance when dealing with an irate member or when they have a conflict with a co-worker. Learn how to keep you... More →
Related Topics: Management/Employee Development
20 Legal Account Ownerships, Titles, Sample Signature Cards and Legal Documentation
Presented by Deborah Crawford
This event was recorded on Tuesday, November 19th, 2019.
This program is an A-Z on account ownership and documentation. It is a must for anyone who opens or manages new accounts.
Related Topics: Deposit Accounts, Risk Management/Legal, BSA
Cybercrime and the Dark Web
Presented by Chad Knutson
This event was recorded on Friday, November 15th, 2019.
This session will explore the types of cybercrime affecting financial intuitions and how to counter these risks
Related Topics: Risk Management/Legal
Opening Accounts for Charities, Clubs, Benefit and Other Nonprofit Organizations
Presented by Deborah Crawford
This event was recorded on Thursday, November 14th, 2019.
Learn how to set-up all these different nonprofit organizations, associations and corporations.
Related Topics: Compliance, Lending, BSA, Deposit Accounts, Management/Employee Development
Overdraft and Courtesy Payments
Presented by Jamin Carlisle
This event was recorded on Wednesday, November 13th, 2019.
This session describes the overdraft rules under Regulation E and Truth in Savings, including opt-in for ATM and debit transactions, required disclosures, compliance pitfalls and best practices.More →
Related Topics: Risk Management/Legal, Compliance, Operations, Deposit Accounts
Residential Construction Lending
Presented by 
Richard Hamm
This event was recorded on Wednesday, November 6th, 2019.
Receive an overview of the major issues involved in consumer or residential construction lending.
Related Topics: Lending
Commercial Loan Checklists
Presented by Anne Lolley
This event was recorded on Tuesday, November 5th, 2019.
This checklist, patterned after the popular "Best-Ever Consumer Checklists," will guide bankers through the compliance requirements of commercial loans. It also contains "best practice" suggestion... More →
Related Topics: Compliance, Lending, Risk Management/Legal
Safe Deposit Vault Security and Disaster Recovery Essentials
Presented by David P. McGuinn
This event was recorded on Wednesday, October 23rd, 2019.
Join a discussion on reviewing and auditing your procedures before a catastrophe occurs.
Related Topics: Risk Management/Legal
Coaching Effectiveness for Managers
Presented by Janice Branch
This event was recorded on Tuesday, October 22nd, 2019.
Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar designed to deliver a real-life approach to leading your branch.
Related Topics: Human Resources, Management/Employee Development
Account Cards: 10 Common Mistakes
Presented by Deborah Crawford
This event was recorded on Thursday, October 17th, 2019.
This is a “must attend” webinar in order to learn more about risks, liability and losses that can occur due to account card contract.
Related Topics: Deposit Accounts
Performing the ACH Audit
Presented by Kate Cole
This event was recorded on Wednesday, October 16th, 2019.
Join a discussion on the areas of an ACH Audit, what you're looking for when completing it and how to avoid common mistakes and violations.
Related Topics: Compliance, Risk Management/Legal
IRAs: Auditing Your Files
Presented by Patrice Konarik
This event was recorded on Friday, October 11th, 2019.
Attend this program to understand what must be kept in the files, and learn how to avoid IRS penalties for incorrect IRA reporting.
Related Topics: IRAs
Effective SAR Narratives - Helping Law Enforcement Catch the Bad Guys
Presented by Kristen Tatlock
This event was recorded on Thursday, October 10th, 2019.
This session will discuss the importance of the SAR narrative and how to write narratives that tell the story in an efficient and effective way.
Related Topics: Compliance, BSA
Lending to Active Duty Servicemembers
Presented by Michael Christians
This event was recorded on Tuesday, October 8th, 2019.
This webinar will cover the protections afforded to active duty Servicemembers under the SCRA for existing extensions of credit as well as the MLA’s compliance requirements for new loans made... More →
Related Topics: Compliance, Lending
IRAs: Distributions and Beneficiaries
Presented by Patrice Konarik
This event was recorded on Friday, October 4th, 2019.
Attend this program to understand the complicated issues associated with distributions, beneficiaries, and reporting.
Related Topics: IRAs
Business Accounts: Beyond the Basics
Presented by Deborah Crawford
This event was recorded on Thursday, October 3rd, 2019.
Need more on business accounts? Rights at death, changing signers, changing tax structures and how to handle? This is the webinar for you!
Related Topics: Compliance, Operations, Deposit Accounts
Advanced Loan Underwriting
Presented by Bruce Hull
This event was recorded on Wednesday, October 2nd, 2019.
Attend a discussion on the tools and methodologies of advanced collection techniques.
Related Topics: Compliance, Lending
IRAs: Rollover vs. Transfer
Presented by Patrice Konarik
This event was recorded on Wednesday, September 25th, 2019.
Attend this program to understand the difference between rollovers and transfers.
Related Topics: IRAs
Garnishment of Federal Benefit Payments
Presented by Terri D. Thomas
This event was recorded on Tuesday, September 24th, 2019.
Learn the legal requirements and procedures necessary when processing garnishment and levy requests.
Related Topics: Risk Management/Legal
Member Service that Lives Up to Its Name
Presented by Janice Branch
This event was recorded on Monday, September 23rd, 2019.
This fast-paced, dynamic webinar is designed for credit unions serious about taking member service up a notch.
Related Topics: Management/Employee Development
10 BSA Exam Hot Spots
Presented by Deborah Crawford
This event was recorded on Thursday, September 19th, 2019.
We will look at the top exam issues for 2019 and focus on avoiding the mishaps of poor planning on your examination.
Related Topics: Compliance, BSA
Vendor Due Diligence
Presented by Jamin Carlisle
This event was recorded on Wednesday, September 18th, 2019.
Join Compliance Specialist Jamin Carlisle on a discussion about the one of the major aspects of Credit Union operations.
Related Topics: Risk Management/Legal, Compliance, Operations
Responsibilities of the Information Security Officer
Presented by Chad Knutson
This event was recorded on Tuesday, September 17th, 2019.
This webinar is for ISOs who are new to the role or have been the ISO for some time but want to review what is expected and how to be successful.
Related Topics: Risk Management/Legal
Top 50 Most Important Safe Deposit Operating Procedures
Presented by David P. McGuinn
This event was recorded on Thursday, September 12th, 2019.
This webinar covers the nuts and bolts of safe deposit operations and the recommended day-to-day operating procedures for your institution.
Related Topics: Security, Operations, Risk Management/Legal
Basic Loan Underwriting
Presented by Bruce Hull
This event was recorded on Wednesday, September 11th, 2019.
Join a discussion on the concepts and knowledge needed to underwrite and decision loans and other forms of credit.
Related Topics: Compliance, Lending, Risk Management/Legal
Best-Ever Compliance Checklist for Consumer Loans
Presented by Anne Lolley
This event was recorded on Tuesday, September 10th, 2019.
This webinar will review Anne Lolley's latest compliance checklists (one for each type of loan) specifically for credit unions.
Related Topics: Compliance, Lending, Risk Management/Legal
SAR Line by Line
Presented by Deborah Crawford
This event was recorded on Thursday, September 5th, 2019.
FinCEN issued a notice to e-filers that announced an update to the Suspicious Activity Report (SAR) filing format, which went into effect in June 2018
Related Topics: Compliance, BSA
IRAs: 4 Part Series
Presented by Patrice Konarik
This event was recorded on Thursday, August 29th, 2019.
Attend this series to understand everything you need to know about IRAs including rollovers, transfers, distributions and beneficiaries, and auditing.
Related Topics: IRAs
IRAs: Understanding the Basics
Presented by Patrice Konarik
This event was recorded on Thursday, August 29th, 2019.
Attend this program to understand the basic principals of IRAs.
Related Topics: IRAs
Real Estate Appraisal Rules and Guidance
Presented by Michael Christians
This event was recorded on Tuesday, August 27th, 2019.
Join Regulatory Compliance Counsel Michael Christians for a discussion on real estate appraisal rules and guidance.
Related Topics: Risk Management/Legal
15 Reasons Training Doesn't Stick
Presented by Honey Shelton
This event was recorded on Monday, August 26th, 2019.
Join Honey Shelton and find out why, at any company, learning isn’t just the job of the training department!
Related Topics: Management/Employee Development
Writing Teller Training and Procedures
Presented by Deborah Crawford
This event was recorded on Tuesday, August 20th, 2019.
Your financial institution’s most precious asset is its frontline. Today’s program will take a look at procedures for the teller.
Related Topics: Compliance, Human Resources, Teller, Management/Employee Development
Excel Made Clear: Building Error-Free Spreadsheets
Presented by David Ringstrom
This event was recorded on Friday, August 16th, 2019.
Attend this webinar to learn tricks and techniques you can use to improve the accuracy of your Excel spreadsheets.
Related Topics: Computer Skills
Opening Accounts for Marijuana Related Businesses: CIP, CDD, Risk and Monitoring
Presented by Deborah Crawford
This event was recorded on Tuesday, August 13th, 2019.
Thirty-three states now have marijuana statutes of some sort. Are you going to bank in this industry?
Related Topics: Compliance, Operations, Lending, BSA, Risk Management/Legal
Business Credit Analysis Reports: What They Should Include
Presented by 
Vin DiCara
This event was recorded on Thursday, August 1st, 2019.
This webinar is intended to identify those areas that are critical to a complete report, which can be presented to a superior, Loan Committee, or Board of Directors.
Related Topics: Lending, Risk Management/Legal
Mastering the FFIEC Cybersecurity Assessment Tool
Presented by 
Jon Waldman
This event was recorded on Tuesday, July 30th, 2019.
This session will review the expectations established within the FFIEC CAT, review how the assessment tool works, and provide answers and insight surrounding issues that have surfaced.
Related Topics: Security, Risk Management/Legal
Fair Lending
Presented by Michael Christians
This event was recorded on Thursday, July 25th, 2019.
Fair lending has before, is now, and likely always will be front and center during your state and/or federal consumer compliance examination.
Related Topics: Compliance, Lending
Lending 101
Presented by Anne Lolley
This event was recorded on Wednesday, July 24th, 2019.
In this unique webinar, Anne Lolley will provide an overview of federal compliance laws.
Related Topics: Compliance, Lending, Risk Management/Legal
Opening Business Accounts: Procedures and CDD Rules
Presented by Deborah Crawford
This event was recorded on Tuesday, July 23rd, 2019.
During this program we will look at how each type of business works, how changes are made at death and at new ownership.
Related Topics: Compliance, Operations, Lending, BSA, Deposit Accounts, Management/Employee Development
ACH Exception Processing
Presented by Kate Cole
This event was recorded on Friday, July 19th, 2019.
This webinar will discuss the timeline for handling different exceptions as well as reinitiated entries rules and the return rate reporting that ODFI's are required to do.
Related Topics: Compliance, Risk Management/Legal
Writing Procedures for Nonresident Alien Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, July 18th, 2019.
Related Topics: Operations, Sales, Lending, Teller, Deposit Accounts, Management/Employee Development, Risk Management/Legal
Conducting a Compliance Audit/Review
Presented by Kristen Tatlock
This event was recorded on Thursday, July 11th, 2019.
This webinar will provide an overview of the tools and resources available for conducting a compliance review as well as areas to review and questions to ask.
Related Topics: Compliance, Operations, Auditing, Risk Management/Legal
Using Personal Tax Returns for Global Cashflow: What's Cashflow and What Isn't
Presented by Vin DiCara
This event was recorded on Tuesday, July 9th, 2019.
At the end of this webinar, participants will be able to know what forms and schedules in personal tax returns that they should pay attention to and what they should ignore.
Related Topics: Lending, Risk Management/Legal
CTR: Line By Line
Presented by Deborah Crawford
This event was recorded on Thursday, June 27th, 2019.
The webinar will go line by line through the CTR.
Related Topics: Management/Employee Development, Risk Management/Legal
Vital Check and Deposit Issues
Presented by Deborah Crawford
This event was recorded on Thursday, June 20th, 2019.
This program will discuss the 10 Simple Rules to Handle Checks that can save you worry, litigation and money.
Related Topics: Customer Service, Deposit Accounts, Risk Management/Legal
BSA 101 - Introduction to the Bank Secrecy Act for New BSA Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, June 19th, 2019.
This session will provide new BSA Compliance Officers with information on the laws and rules, as well as guidance on resources that can help make their jobs easier.
Related Topics: Compliance, Operations, BSA, Risk Management/Legal
Subpoenas
Presented by Terri D. Thomas
This event was recorded on Tuesday, June 18th, 2019.
Attend this webinar to learn the best practices of how to deal effectively with these subpoenas and the parties who serve them upon you.
Related Topics: Risk Management/Legal
Mortgage Lending Hot Topics
Presented by Michael Christians
This event was recorded on Thursday, June 13th, 2019.
Consumer compliance when it comes to mortgage lending continues to headline both the NCUA's supervisory priorities for 2019 as well as the CFPB's regulatory agenda.
Related Topics: Lending
Compliance 101 - Introduction to Compliance for New Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, June 12th, 2019.
This session is designed to provide a new compliance officer with tools to help make the transition on their new role easier; it can also provide long-term compliance officers with a refresher on r... More →
Related Topics: Compliance, Risk Management/Legal
3-Part Series for New Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, June 12th, 2019.
This 3-part series is designed as an introduction to compliance, BSA, and auditing for New Compliance Officers.
Related Topics: Compliance, Operations, Auditing, BSA, Risk Management/Legal
Loan Structuring Basics
Presented by 
Tom Carlin
This event was recorded on Thursday, June 6th, 2019.
The principal goal of this course is to enable you to appropriately structure credit exposures, matching loan type, terms and conditions to the borrower's identified primary and secondary loan repa... More →
Related Topics: Lending
Excel Made Clear: Pivot Table Techniques
Presented by David Ringstrom
This event was recorded on Wednesday, June 5th, 2019.
Attend this webinar to learn the basics of pivot tables including how to initiate a pivot table from a list of data, expand and collapse pivot table elements, dig deeper into the numbers with the R... More →
Related Topics: Computer Skills
When to Coach, When to Supervise?
Presented by Honey Shelton
This event was recorded on Tuesday, May 28th, 2019.
This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?
Related Topics: Management/Employee Development
Vendor Management Programs: How Model Risk Fits In
Presented by Marci Malzahn
This event was recorded on Thursday, May 23rd, 2019.
This educational session will provide best practices based on the FFIEC IT Examination Handbook to help you develop a simple yet comprehensive Vendor Management Program.
Related Topics: Operations, Risk Management/Legal
Excel Made Clear: Introduction to Spreadsheets
Presented by David Ringstrom
This event was recorded on Wednesday, May 22nd, 2019.
Join a walk through of the basics of Excel spreadsheets, providing the knowledge you need to create functional spreadsheets and manipulate large lists of data.
Related Topics: Computer Skills
Opening Accounts for Minor Members
Presented by Deborah Crawford
This event was recorded on Thursday, May 16th, 2019.
This program will outline how to open accounts for minor members.
Related Topics: Deposit Accounts
Adverse Action Notices
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 15th, 2019.
This session will address the adverse action notice requirements under ECOA and FCRA.
Related Topics: Compliance, Lending
Secrets of a Successful Call Center Agent
Presented by Janice Branch
This event was recorded on Tuesday, May 14th, 2019.
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.
Related Topics: Management/Employee Development
Ransomware Expands
Presented by Chad Knutson
This event was recorded on Monday, May 13th, 2019.
Join us to review best practices for defense, recap the statistics related to ransomware and learn how to prepare for this growing threat.
Related Topics: Risk Management/Legal
Tax Returns and Personal Financial Statements
Presented by Tom Carlin
This event was recorded on Friday, May 10th, 2019.
This basic course presents several aspects of analyzing personal financial statements and tax returns, including estimating cash flow from the personal financial statement and the tax return to det... More →
Related Topics: Lending
ACH Origination
Presented by Kate Cole
This event was recorded on Wednesday, May 8th, 2019.
Learn how to decipher the SEC codes, how the products work and what your warranties are.
Related Topics: Compliance, Risk Management/Legal
Closing Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, May 2nd, 2019.
This program will focus on the personal account issues of closing accounts and taking off signers in this complex world.
Related Topics: Deposit Accounts, Risk Management/Legal
Best-Ever Compliance Checklist for Consumer Loans
Presented by Anne Lolley
This event was recorded on Thursday, April 25th, 2019.
This webinar will review Anne Lolley's latest compliance checklists (one for each type of loan) specifically for credit unions.
Related Topics: Compliance, Lending, Risk Management/Legal
Opening Accounts for Social Security Representative Payees
Presented by Deborah Crawford
This event was recorded on Tuesday, April 23rd, 2019.
This program will discuss the opening of new account for social security representative payees.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Top 25 Safe Deposit Compliance Issues
Presented by David P. McGuinn
This event was recorded on Thursday, April 18th, 2019.
How do today's compliance issues affect your safe deposit program?
Related Topics: Risk Management/Legal
Cash Management: How Sales, Operations, and Technology Can Work Together to Generate More Fee Income
Presented by Marci Malzahn
This event was recorded on Wednesday, April 17th, 2019.
This webinar will deepen your understanding of Cash Management products and services available in the marketplace, identify products and services your credit union currently offers and what you're ... More →
Related Topics: Operations, Risk Management/Legal
Auditing for TRID Compliance
Presented by Kristen Tatlock
This event was recorded on Thursday, April 11th, 2019.
This session will provide a step-by-step guide to reviewing LEs and CDs for accuracy and timeliness, and will address common errors and not-so-common scenarios that we’ve encountered.
Related Topics: Compliance, TRID
Elder Abuse, Identity Theft, Business Email Compromise Schemes, Human Trafficking and More
Presented by Deborah Crawford
This event was recorded on Wednesday, April 10th, 2019.
This webinar will discuss the red flags and scenarios for Elder Abuse, Identity Theft, Business Email Compromise Schemes and Human Trafficking.
Related Topics: Management/Employee Development, Risk Management/Legal
Cash Flow Analysis
Presented by Tom Carlin
This event was recorded on Friday, April 5th, 2019.
The principal goal of this course is to enable you to understand the fundamentals of constructing and analyzing direct and indirect cash flow statements.
Related Topics: Lending
10 Lessons Learned When Your Member Dies
Presented by Deborah Crawford
This event was recorded on Thursday, April 4th, 2019.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Related Topics: Deposit Accounts, Risk Management/Legal
Advanced Collection Techniques That Reduce Delinquency & Loss
Presented by Bruce Hull
This event was recorded on Wednesday, April 3rd, 2019.
Attend a discussion on the tools and methodologies of advanced collection techniques.
Related Topics: Compliance, Lending, Risk Management/Legal
IRA Death Distributions to Beneficiaries
Presented by Patrice Konarik
This event was recorded on Tuesday, April 2nd, 2019.
Join a discussion on death payments to IRA Beneficiaries. This program will cover spousal, individual nonspouse, revocable trust, irrevocable trust, entity or no beneficiary named distributions.More →
Related Topics: IRAs
Setoff
Presented by Terri D. Thomas
This event was recorded on Thursday, March 28th, 2019.
Learn the legal requirements and procedures necessary to use the Right of Setoff process.
Related Topics: Risk Management/Legal
FFIEC Information Security Booklet
Presented by Jon Waldman
This event was recorded on Wednesday, March 27th, 2019.
Join a discussion and review of the most comprehensive guide, the FFIEC's Information Security Handbook, to constructing an adequate Information Security Program.
Related Topics: Compliance, Risk Management/Legal
Opening Trust Accounts: Documenting Authority & Liability
Presented by Deborah Crawford
This event was recorded on Tuesday, March 26th, 2019.
This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situations change.
Related Topics: Deposit Accounts, Risk Management/Legal
Opening Membership Accounts Online
Presented by Gaye DeCesare
This event was recorded on Thursday, March 21st, 2019.
Join a discussion on policies and procedures your credit union should have in place to minimize compliance and fraud risk when you open new member accounts online.
Related Topics: Compliance, Deposit Accounts
Ratio Analysis
Presented by Tom Carlin
This event was recorded on Monday, March 18th, 2019.
The principal goal of this course is to enable you to define and analyze key balance sheet and income statement ratios connected to liquidity, leverage, profitability, asset management, and coverag... More →
Related Topics: Lending
Annual BSA Officer and Staff Training 2019
Presented by Deborah Crawford
This event was recorded on Thursday, March 14th, 2019.
Preparing for the BSA exam is made easy with this comprehensive webinar.
Related Topics: Compliance, BSA, Risk Management/Legal
Beginning Collection Techniques
Presented by Bruce Hull
This event was recorded on Wednesday, March 13th, 2019.
This webinar will discuss the knowledge, skills, tools, and techniques needed for beginning collectors/officers.
Related Topics: Compliance, Lending, Risk Management/Legal
Motivating & Managing the Frontline
Presented by Janice Branch
This event was recorded on Tuesday, March 12th, 2019.
This program will teach managers to establish clear expectations and goals including how to motivate your employees to meet those goals. We will also discuss best practices when you face resistance... More →
Related Topics: Management/Employee Development
Introduction to ACH
Presented by Kate Cole
This event was recorded on Wednesday, March 6th, 2019.
This is an excellent class for new operations staff and others in the bank that just want to understand ACH.
Related Topics: Compliance, Risk Management/Legal
Robbery Prevention & Response
Presented by Carol Dodgen
This event was recorded on Tuesday, March 5th, 2019.
In this session, we will discuss methods of robbery prevention, including policies, physical security and robbery response.
Related Topics: Risk Management/Legal
Handling Power of Attorney Documents on New Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, February 28th, 2019.
This program will examine multiple types of POAs, when they can be used and some general procedures to implement in your financial institution.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Managing a Successful Call Center
Presented by Janice Branch
This event was recorded on Tuesday, February 26th, 2019.
This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively.
Related Topics: Management/Employee Development
Strategic Planning for Credit Unions - It's All About Your Strategy
Presented by Marci Malzahn
This event was recorded on Thursday, February 21st, 2019.
What is your vision for the future of your credit union?
Related Topics: Operations, Risk Management/Legal
BSA Emerging Issues 2019
Presented by Deborah Crawford
This event was recorded on Wednesday, February 20th, 2019.
From Risk Assessments to CTRs, this webinar will cover the BSA key components that are emerging as issues this year.
Related Topics: Compliance, Deposit Accounts
ACH Rule Changes: What’s New in 2019
Presented by Kate Cole
This event was recorded on Friday, February 15th, 2019.
It may seem that ACH Rule changes were a bit stagnate for a few years, but there are more coming and not just for Same Day ACH.
Related Topics: Compliance, Risk Management/Legal
Fair Lending for the Frontline Staff
Presented by Gaye DeCesare
This event was recorded on Wednesday, February 13th, 2019.
This session covers the regulations that deal with fair lending - Regulation B, Regulation C, and the Fair Housing Act - as well as "best practices" highlighted by the NCUA.
Related Topics: Compliance
Analyzing the Balance Sheet and Income Statement
Presented by Tom Carlin
This event was recorded on Tuesday, February 12th, 2019.
The principal goal of this course is to enable you to analyze the balance sheet and income statement.
Related Topics: Lending
Health Savings Accounts
Presented by Patrice Konarik
This event was recorded on Friday, February 8th, 2019.
This webinar will assist you in setting up HSAs correctly and perform the proper maintenance and reporting.
Related Topics: IRAs
Now You're the New Supervisor
Presented by Honey Shelton
This event was recorded on Thursday, February 7th, 2019.
This program will ramp up leadership skills and address critical supervisory issues necessary to become an extraordinary supervisor.
Related Topics: Management/Employee Development, Human Resources
Poor Box Drilling Procedures Create Lawsuits
Presented by David P. McGuinn
This event was recorded on Wednesday, February 6th, 2019.
Receive current information, step by step procedures and an in-depth explanation about how to handle safe deposit drilling procedures.
Related Topics: Risk Management/Legal
Developing a Strong Enterprise-Wide Risk Assessment for Your ERM Program
Presented by Marci Malzahn
This event was recorded on Wednesday, January 30th, 2019.
This webinar will take you through a step-by-step process to develop Risk Assessments to address key areas of your credit union.
Related Topics: Operations, Risk Management/Legal
8 Keys to Teller Excellence
Presented by Janice Branch
This event was recorded on Tuesday, January 29th, 2019.
Develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Sales, Management/Employee Development
IRA Annual Update
Presented by Patrice Konarik
This event was recorded on Wednesday, January 23rd, 2019.
If you want to get updated on the most recent changes to IRAs, this Webinar is for you.
Related Topics: IRAs
Business, Industry and Management Risk Assessment
Presented by Tom Carlin
This event was recorded on Tuesday, January 22nd, 2019.
This course is designed help participants integrate the analysis of risks associated with the industry, business and management of the company into the overall credit underwriting process.
Related Topics: Lending, Risk Management/Legal
Opening Business Accounts: The Basics
Presented by Deborah Crawford
This event was recorded on Thursday, January 17th, 2019.
This introductory program will assist you in understanding the different types of businesses and the filing requirements for each type business.
Related Topics: Compliance, Deposit Accounts
Phishing 101: How Employees Are Targets
Presented by Chad Knutson
This event was recorded on Wednesday, January 16th, 2019.
This discussion will highlight the advancements in cybercrime and social engineering that are targeting our people resources as well as best practices for processes necessary to improve the weakest... More →
Related Topics: Risk Management/Legal
Compliance Issues for the Credit Union’s Board of Directors
Presented by Kristen Tatlock
This event was recorded on Tuesday, January 15th, 2019.
Credit Union Board members are expected to be aware of the continually evolving regulatory environment, so in today's session, we'll discuss some of the important compliance issues for credit union... More →
Related Topics: Compliance
Alert! Regulation CC Proposed Changes
Presented by Deborah Crawford
This event was recorded on Thursday, January 10th, 2019.
Related Topics: Compliance, Deposit Accounts
Indirect Lending: Improving and Strengthening Controls
Presented by Bruce Hull
This event was recorded on Wednesday, January 9th, 2019.
This session will discuss the controls needed for today's indirect loan programs.
Related Topics: Compliance, Lending
Branch Manager Best Practices
Presented by Honey Shelton
This event was recorded on Tuesday, January 8th, 2019.
Learn how to build a team and coach them to success.
Related Topics: Human Resources, Management/Employee Development
Mortgage Lending Compliance in the New Year: How 2018 Regulatory Changes Will Impact Your 2019 Operations
Presented by Michael Christians
This event was recorded on Tuesday, December 18th, 2018.
As 2018 draws to a close, it's time to recap the significant regulatory developments that occurred during the past year relative to real estate lending.
Related Topics: Compliance, Lending
SAR and CTR line by line
Presented by Deborah Crawford
This event was recorded on Thursday, December 13th, 2018.
The two sections of this webinar provide a line-by-line look at the SAR and CTR forms and your requirements to file. Time lines, identification, RSSDs, and exemptions will all be covered.
Related Topics: Compliance, BSA
Vendor Management Program – How Model Risk Fits In
Presented by Marci Malzahn
This event was recorded on Tuesday, December 11th, 2018.
This educational session will provide best practices based on the FFIEC IT Examination Handbook to help you develop a simple yet comprehensive Vendor Management Program.
Related Topics: Operations, Risk Management/Legal
Identifying Problem Loans
Presented by Tom Carlin
This event was recorded on Friday, December 7th, 2018.
This course is designed to sharpen the ability of participants to recognize potential problem loans early and identify appropriate solutions once they surface.
Related Topics: Compliance, Lending, Risk Management/Legal
Annual BSA Training for the Frontline
Presented by Deborah Crawford
This event was recorded on Thursday, December 6th, 2018.
Join a discussion of the key components of BSA from the frontline point of view including new Customer Due Diligence (CDD) rules and their impact on our policy and procedures.
Related Topics: Compliance, Deposit Accounts
Increasing Fee Income without Raising Fees
Presented by David Carlson
This event was recorded on Wednesday, December 5th, 2018.
Related Topics: Sales, Risk Management/Legal
HMDA Data - Trust but Verify
Presented by 
Heidi Wier
This event was recorded on Tuesday, December 4th, 2018.
This webinar will focus on ways to effectively review and ensure the accuracy of your HMDA data and avoid regulatory issues and resubmissions.
Related Topics: Compliance, Lending
Your Renter Dies, Who Can Access the Box Now?
Presented by David P. McGuinn
This event was recorded on Wednesday, November 28th, 2018.
This webinar will provide an in-depth explanation about how the questions outlined can impact your financial institution and your safe deposit box renters.
Related Topics: Security, Operations, Risk Management/Legal
Opening Fiduciary Accounts
Presented by Deborah Crawford
This event was recorded on Wednesday, November 21st, 2018.
This webinar will cover the documents needed, the signature set up and managing fiduciary money.
Related Topics: Deposit Accounts, Risk Management/Legal
W-9, W-8BEN and W-8BEN-E Forms
Presented by Deborah Crawford
This event was recorded on Wednesday, November 14th, 2018.
This program will discuss what a US financial institution has to do from the tax reporting and documentation process to be prepared for FATCA.
Related Topics: Deposit Accounts, Risk Management/Legal
Handling Deceased Member Accounts
Presented by Gaye DeCesare
This event was recorded on Tuesday, November 13th, 2018.
This class will address the unique handling needed for deceased member accounts.
Related Topics: Compliance, Deposit Accounts
Commercial Loan Checklists
Presented by Anne Lolley
This event was recorded on Wednesday, November 7th, 2018.
This program will guide bankers through compliance-related laws that apply to commercial loans as well as address compliance issues and best practice suggestions and reminders.
Related Topics: Compliance, Lending, Risk Management/Legal
Federal Compliance School OnDemand with Live Streaming
Presented by 
Carl Pry
This event was recorded on Monday, November 5th, 2018.
Attend this Federal Compliance School via Live Streaming Video!
Related Topics: Compliance
Best-Ever Compliance Checklist for Consumer Loans
Presented by Anne Lolley
This event was recorded on Thursday, November 1st, 2018.
This webinar will review Anne Lolley's latest compliance checklists (one for each type of loan) specifically for credit unions.
Related Topics: Compliance, Lending, Risk Management/Legal
The Polished and Professional Teller
Presented by Janice Branch
This event was recorded on Tuesday, October 30th, 2018.
This webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality member service.
Related Topics: Management/Employee Development
Preventing Workplace Harassment
Presented by Kristen Tatlock
This event was recorded on Thursday, October 25th, 2018.
This session will emphasize the need for revisiting your credit union's anti-harassment policy/program and provide an overview of issues to address in training for staff and volunteers.
Related Topics: Compliance, Human Resources
Member Service that Lives Up to Its Name
Presented by Janice Branch
This event was recorded on Tuesday, October 23rd, 2018.
This fast-paced, dynamic webinar is designed for credit unions serious about taking member service up a notch.
Related Topics: Management/Employee Development
25 Vital Questions on Personal Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, October 18th, 2018.
This program will address 25 different questions your members might ask on their personal accounts and will give the correct answers.
Related Topics: Deposit Accounts
IRAs: Distributions and Beneficiaries
Presented by Patrice Konarik
This event was recorded on Friday, October 12th, 2018.
Attend this program to understand everything you need to know about IRA distributions and beneficiaries.
Related Topics: IRAs
The Secrets to Being a Great Call Center Agent
Presented by Janice Branch
This event was recorded on Wednesday, October 10th, 2018.
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.
Related Topics: Management/Employee Development
Crimes Against Your Member
Presented by Deborah Crawford
This event was recorded on Tuesday, October 9th, 2018.
This webinar will discuss the red flags and scenarios for Elder Abuse, Identity Theft, Business Email Compromise Schemes and Human Trafficking.
Related Topics: Management/Employee Development, Risk Management/Legal
Excel Made Clear: Pivot Table Techniques
Presented by David Ringstrom
This event was recorded on Tuesday, October 2nd, 2018.
Attend this webinar to learn the basics of pivot tables including how to initiate a pivot table from a list of data, expand and collapse pivot table elements, dig deeper into the numbers with the R... More →
Related Topics: Computer Skills
The ACH Audit
Presented by Kate Cole
This event was recorded on Friday, September 28th, 2018.
Join a discussion on the areas of an ACH Audit, what you're looking for when completing it and how to avoid common mistakes and violations.
Related Topics: Compliance, Risk Management/Legal
Cybercrime and the Dark Web
Presented by Chad Knutson
This event was recorded on Thursday, September 27th, 2018.
This session will explore the types of cybercrime affecting financial intuitions and how to counter these risks
Related Topics: Risk Management/Legal
Coaching Effectiveness for Managers
Presented by Honey Shelton
This event was recorded on Wednesday, September 26th, 2018.
Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar designed to deliver a real-life approach to leading your branch.
Related Topics: Human Resources, Management/Employee Development
Developing a Complaint Management Program
Presented by Gaye DeCesare
This event was recorded on Wednesday, September 19th, 2018.
This class will address the development and implementation of member complaint response programs and policies including the requirements and best practices for complaint resolution.
Related Topics: Compliance, Risk Management/Legal
Subpoenas
Presented by Terri D. Thomas
This event was recorded on Tuesday, September 18th, 2018.
Attend this webinar to learn the best practices of how to deal effectively with these subpoenas and the parties who serve them upon you.
Related Topics: Risk Management/Legal
10 Overdraft Privilege Hotspots
Presented by Deborah Crawford
This event was recorded on Thursday, September 13th, 2018.
This webinar will review litigation, federal laws, state law issues and other ODP "hotspots" in this regulatory environment.
Related Topics: Compliance, Deposit Accounts
SAR Line by Line
Presented by Deborah Crawford
This event was recorded on Thursday, September 13th, 2018.
The two sections of this webinar provide a line-by-line look at the SAR and CTR forms and your requirements to file. Time lines, identification, RSSDs, and exemptions will all be covered.
Related Topics: Compliance, BSA
Key Monitoring Tools and Criteria for Business Loans
Presented by Bruce Hull
This event was recorded on Tuesday, September 11th, 2018.
This session will serve as a refresher for veteran business lenders and as a guideline for newer business lenders.
Related Topics: Lending
IRAs: Rollovers and Transfers
Presented by Patrice Konarik
This event was recorded on Friday, September 7th, 2018.
Attend this program to understand everything you need to know about IRA rollovers and transfers.
Related Topics: IRAs
BSA Emerging Issues 2018
Presented by Deborah Crawford
This event was recorded on Thursday, September 6th, 2018.
2018 brings new and emerging BSA issues to the forefront for examinations.
Related Topics: Compliance, BSA
Notary Public
Presented by Terri D. Thomas
This event was recorded on Wednesday, September 5th, 2018.
Help your team know their responsibilities, plus learn basic laws, liability and reviews of various notarial acts.
Related Topics: Management/Employee Development, Risk Management/Legal
Train Smarter and More Effectively
Presented by Honey Shelton
This event was recorded on Thursday, August 30th, 2018.
Discover how to design training that promotes learner involvement.
Related Topics: Human Resources, Management/Employee Development
IRAs: The Basics
Presented by Patrice Konarik
This event was recorded on Wednesday, August 29th, 2018.
Attend this program to understand the basic principals of IRAs.
Related Topics: IRAs
IRA 3 Part Series
Presented by Patrice Konarik
This event was recorded on Wednesday, August 29th, 2018.
Attend this series to understand everything you need to know about IRAs including rollovers, transfers, distributions and beneficiaries.
Related Topics: IRAs
Update! FFIEC Issues New Customer Due Diligence and Beneficial Ownership Examination Procedures
Presented by Deborah Crawford
This event was recorded on Thursday, August 23rd, 2018.
On May 11th, 2018, the Federal Financial Institutions Examination Council (FFIEC) issued new examination procedures on the final rule.
Related Topics: Compliance, BSA
The 50 Most Important Safe Deposit Operating Issues
Presented by David P. McGuinn
This event was recorded on Wednesday, August 22nd, 2018.
This seminar covers the nuts and bolts of Safe Deposit operations and the recommended day-to-day operating procedures for your institution.
Related Topics: Security, Operations, Risk Management/Legal
Garnishment of Federal Benefit Payments
Presented by Terri D. Thomas
This event was recorded on Thursday, August 16th, 2018.
Learn the legal requirements and procedures necessary when processing garnishment and levy requests.
Related Topics: Risk Management/Legal
Streamlining the Real Estate Loan Process
Presented by Bruce Hull
This event was recorded on Tuesday, August 14th, 2018.
Discuss the concepts, methodologies, and tools for streamlining the real estate lending process
Related Topics: Compliance, Lending
Regulation CC: Checks and Holds
Presented by Deborah Crawford
This event was recorded on Thursday, August 9th, 2018.
This webinar will help your staff determine if your procedures are in or out of regulation and provide courses of action if necessary.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Excel Made Clear: Building Error-Proof Spreadsheets
Presented by David Ringstrom
This event was recorded on Wednesday, August 8th, 2018.
Attend this webinar to learn tricks and techniques you can use to improve the accuracy of your Excel spreadsheets.
Related Topics: Computer Skills
Mastering the FFIEC Cybersecurity Assessment Tool
Presented by 
Dan Klosterman
This event was recorded on Thursday, August 2nd, 2018.
This session will review the expectations established within the FFIEC CAT, review how the assessment tool works, and provide answers and insight surrounding issues that have surfaced.
Related Topics: Risk Management/Legal
Adverse Action Notices
Presented by Kristen Tatlock
This event was recorded on Wednesday, August 1st, 2018.
This session will address the adverse action notice requirements under ECOA and FCRA.
Related Topics: Compliance, Lending
Alert! New SAR Filing Format - Line By Line Review
Presented by Deborah Crawford
This event was recorded on Thursday, July 26th, 2018.
FinCEN has issued a notice to e-filers that announces an update to the Suspicious Activity Report (SAR) filing format, to go live in June 2018.
Related Topics: Compliance, BSA, Risk Management/Legal
ACH Exception Processing
Presented by Kate Cole
This event was recorded on Wednesday, July 25th, 2018.
This webinar will discuss the timeline for handling different exceptions as well as reinitiated entries rules and the return rate reporting that ODFI's are required to do.
Related Topics: Compliance, Risk Management/Legal
The Efficient & Effective Branch Manager
Presented by Honey Shelton
This event was recorded on Tuesday, July 24th, 2018.
Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar designed to deliver a real-life approach to leading your branch.
Related Topics: Human Resources, Management/Employee Development
10 Key Criteria Loan Officers Need to Focus On
Presented by Bruce Hull
This event was recorded on Thursday, July 19th, 2018.
This session will discuss 10 key criteria that loan officers need to focus on to ensure that production needs, loan quality and regulatory compliance standards and member expectations and ... More →
Related Topics: Compliance, Lending
Setoff
Presented by Terri D. Thomas
This event was recorded on Tuesday, July 17th, 2018.
Learn the legal requirements and procedures necessary to use the Right of Setoff process.
Related Topics: Risk Management/Legal
Consumer Real Estate Loans
Presented by Anne Lolley
This event was recorded on Friday, July 13th, 2018.
This webinar will guide lenders and processors through a simple real-estate loan and explain the current compliance rules.
Related Topics: Compliance, Lending, Risk Management/Legal
Robbery Prevention & Response
Presented by Carol Dodgen
This event was recorded on Thursday, July 12th, 2018.
In this session, we will discuss methods of robbery prevention, including policies, physical security and robbery response.
Related Topics: Risk Management/Legal
Conducting a Compliance Audit and Review
Presented by Kristen Tatlock
This event was recorded on Wednesday, July 11th, 2018.
This webinar will provide an overview of the tools and resources available for conducting a compliance review as well as areas to review and questions to ask.
Related Topics: Compliance, Risk Management/Legal
20 Legal Account Ownerships, Titles, Sample Signature Cards and Legal Documentation
Presented by Deborah Crawford
This event was recorded on Thursday, June 21st, 2018.
This program is an A-Z on account ownership and documentation. It is a must for anyone who opens or manages new accounts.
Related Topics: Deposit Accounts, Risk Management/Legal
Opening Accounts for Social Security Representative Payees
Presented by Deborah Crawford
This event was recorded on Wednesday, June 20th, 2018.
This program will discuss the opening of new account for social security representative payees.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Cash Management: How Sales, Operations, and Technology Can Work Together to Generate More Fee Income
Presented by Marci Malzahn
This event was recorded on Thursday, June 14th, 2018.
This webinar will deepen your understanding of Cash Management products and services available in the marketplace, identify products and services your credit union currently offers and what you're ... More →
Related Topics: Operations, Risk Management/Legal
Viewing the World Through a UDAAP Lens
Presented by Gaye DeCesare
This event was recorded on Wednesday, June 13th, 2018.
This session will cover UDAAP definitions and CFPB enforcement actions, as well as things to consider as you review your credit union's advertisements, products, services, and actions through a UDA... More →
Related Topics: Compliance, Risk Management/Legal
Vital Check and Deposit Issues
Presented by Deborah Crawford
This event was recorded on Thursday, June 7th, 2018.
This program will discuss the 10 Simple Rules to Handle Checks that can save you worry, litigation and money.
Related Topics: Customer Service, Deposit Accounts, Risk Management/Legal
Advanced Underwriting Skills for Consumer Loans
Presented by Bruce Hull
This event was recorded on Wednesday, June 6th, 2018.
Attend a discussion on the tools and methodologies of advanced collection techniques.
Related Topics: Compliance, Lending
Introduction to ACH
Presented by Kate Cole
This event was recorded on Tuesday, June 5th, 2018.
Attend this webinar to understand who the participants are in ACH and what their warrantees are.
Related Topics: Compliance, Risk Management/Legal
Motivating & Managing the Frontline
Presented by Janice Branch
This event was recorded on Thursday, May 31st, 2018.
This program will teach managers to establish clear expectations and goals including how to motivate your employees to meet those goals. We will also discuss best practices when you face resistance... More →
Related Topics: Human Resources, Management/Employee Development
Ransomware Expands
Presented by Chad Knutson
This event was recorded on Friday, May 25th, 2018.
Join us to review best practices for defense, recap the statistics related to ransomware and learn how to prepare for this growing threat.
Related Topics: Risk Management/Legal
Opening Accounts for Minor Members
Presented by Deborah Crawford
This event was recorded on Thursday, May 24th, 2018.
This program will outline how to open accounts for minor members.
Related Topics: Deposit Accounts
Health Savings Accounts: It’s time to pay attention!
Presented by Patrice Konarik
This event was recorded on Wednesday, May 23rd, 2018.
This webinar will assist you in setting up HSA accounts correctly and perform the proper maintenance and reporting.
Related Topics: Deposit Accounts
Creating the Right Enterprise Risk Management (ERM) Program for YOUR Credit Union
Presented by Marci Malzahn
This event was recorded on Thursday, May 17th, 2018.
This webinar will assist attendees in creating your first ERM Program OR ensuring that your current program is complete.
Related Topics: Compliance, Risk Management/Legal
Basic Underwriting Skills for Consumer Loans
Presented by Bruce Hull
This event was recorded on Wednesday, May 16th, 2018.
Join a discussion on the concepts and knowledge needed to underwrite and decision loans and other forms of credit.
Related Topics: Compliance, Lending, Risk Management/Legal
10 Hotspots for BSA Examinations
Presented by Deborah Crawford
This event was recorded on Thursday, May 10th, 2018.
This program will move through some of the “hot spots” for BSA this year and help you stay in the clear of traps from the examination process.
Related Topics: Compliance, BSA
Federal Compliance School OnDemand with Live Streaming
Presented by Carl Pry
This event was recorded on Tuesday, May 8th, 2018.
Attend this Federal Compliance School via Live Streaming Video!
Related Topics: Compliance
Excel Made Clear: Introduction to Spreadsheets
Presented by David Ringstrom
This event was recorded on Friday, May 4th, 2018.
Join a walk through of the basics of Excel spreadsheets, providing the knowledge you need to create functional spreadsheets and manipulate large lists of data.
Related Topics: Computer Skills
CRE Appraisals: Appraisal Components, Approaches to Value and Cap Rates
Presented by Richard Hamm
This event was recorded on Thursday, May 3rd, 2018.
This webinar covers the fundamental principles and features of CRE appraisals.
Related Topics: Lending
Advertising Loans – Compliance Issues and Common Pitfalls
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 2nd, 2018.
This program will discuss the regulatory requirements for advertising loan products, some points to consider in developing a compliant marketing program and some common mistakes lenders make w... More →
Related Topics: Compliance, Lending
ACH Origination
Presented by Kate Cole
This event was recorded on Friday, April 27th, 2018.
Learn how to decipher the SEC codes, how the products work and what your warranties are.
Related Topics: Compliance, Risk Management/Legal
Closing Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, April 26th, 2018.
This program will focus on the personal account issues of closing accounts and taking off signers in this complex world.
Related Topics: Deposit Accounts, Risk Management/Legal
Opening Accounts for Social Security Representative Payees
Presented by Deborah Crawford
This event was recorded on Friday, April 20th, 2018.
This program will discuss the opening of new account for social security representative payees.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Electronic Banking Compliance: ESign, Online and Mobile Banking, and Remote Deposit Capture
Presented by Gaye DeCesare
This event was recorded on Wednesday, April 18th, 2018.
This session will address what credit unions are required to do to comply with the Electronic Signatures in Global and National Commerce Act (ESign). We'll also discuss disclosures and procedures n... More →
Related Topics: Compliance, Risk Management/Legal
Advanced Collection Techniques That Reduce Delinquency & Loss
Presented by Bruce Hull
This event was recorded on Tuesday, April 17th, 2018.
Attend a discussion on the tools and methodologies of advanced collection techniques.
Related Topics: Compliance, Lending, Risk Management/Legal
Opening Trust Accounts: Documenting Authority & Liability
Presented by Deborah Crawford
This event was recorded on Thursday, April 12th, 2018.
This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situations change.
Related Topics: Deposit Accounts, Risk Management/Legal
Alert – New SAR! CTR and SAR Line By Line
Presented by Deborah Crawford
This event was recorded on Wednesday, April 11th, 2018.
The two sections of this webinar provide a line-by-line look at the forms and your requirements to file. Time lines, identification, RSSDs, and exemptions will all be covered.
Related Topics: Compliance, BSA, Risk Management/Legal
Managing a Successful Call Center
Presented by Janice Branch
This event was recorded on Tuesday, April 10th, 2018.
This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively.
Related Topics: Management/Employee Development
Electronic Banking Compliance: Two-Part Series
Presented by Gaye DeCesare
This event was recorded on Wednesday, April 4th, 2018.
This 2-part series will provide an in-depth look at the various risks and compliance issues that credit unions must consider when offering electronic banking services.
Related Topics: Compliance, Risk Management/Legal
Electronic Banking Compliance: Electronic Services Risk Mitigation
Presented by Gaye DeCesare
This event was recorded on Wednesday, April 4th, 2018.
This program will review the specific consumer liability provisions of applicable regulations and required actions when investigating alleged errors under Regulation E.
Related Topics: Compliance, Risk Management/Legal
Legal Issues of Checks
Presented by Deborah Crawford
This event was recorded on Thursday, March 29th, 2018.
Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.
Related Topics: Deposit Accounts, Risk Management/Legal
CRE Appraisals: Regulations and the Review Process
Presented by Richard Hamm
This event was recorded on Wednesday, March 28th, 2018.
This session will cover the key issues from the 2010 Interagency Appraisal and Evaluation Guidelines and tips for integrating them into your existing policies.
Related Topics: Lending
CRE Appraisals: Two-Part Series
Presented by Richard Hamm
This event was recorded on Wednesday, March 28th, 2018.
This two-part series will be a basic to intermediate discussion on CRE Appraisals.
Related Topics: Lending
FFIEC Information Security Booklet Review
Presented by Chad Knutson
This event was recorded on Thursday, March 22nd, 2018.
Join a discussion and review of the most comprehensive guide, the FFIEC's Information Security Handbook, to constructing an adequate Information Security Program.
Related Topics: Risk Management/Legal
Beginning Collection Techniques and Methodologies for Entry Level Collectors
Presented by Bruce Hull
This event was recorded on Tuesday, March 20th, 2018.
This webinar will discuss the knowledge, skills, tools, and techniques needed for beginning collectors/officers.
Related Topics: Compliance, Lending, Risk Management/Legal
Opening Accounts for Nonresident Aliens: W-8BEN, W-8BENE, CIP and CDD
Presented by Deborah Crawford
This event was recorded on Thursday, March 15th, 2018.
Related Topics: Deposit Accounts, Teller, Management/Employee Development, Operations, Sales, Risk Management/Legal
Onboarding Your New Hire
Presented by Honey Shelton
This event was recorded on Tuesday, March 13th, 2018.
Maximize the success of the new hire by providing tools and best practices you can use to create an effective onboarding process in your organization.
Related Topics: Sales, Human Resources, Management/Employee Development
Auditing for TRID Compliance
Presented by Kyla Dartez
This event was recorded on Thursday, March 8th, 2018.
This session will provide a step-by-step guide to reviewing LEs and CDs for accuracy and timeliness, and will address common errors and not-so-common scenarios that we’ve encountered.
Related Topics: Compliance, Risk Management/Legal
Military Lending Act - Are You in Compliance?
Presented by 
Susan Costonis
This event was recorded on Wednesday, March 7th, 2018.
Is your credit union in compliance with the provisions of the Military Lending Act?
Related Topics: Compliance, Lending
ACH Rules Update
Presented by Kate Cole
This event was recorded on Tuesday, February 27th, 2018.
Attend this webinar to make sure that you are not only compliant with the ACH Rules, but understand the new opportunities that are available with the changes.
Related Topics: Compliance, Risk Management/Legal
Annual BSA Officer and Staff Training 2018
Presented by Deborah Crawford
This event was recorded on Thursday, February 22nd, 2018.
Preparing for the BSA exam is made easy with this comprehensive webinar.
Related Topics: Compliance, BSA, Risk Management/Legal
Indirect Lending: Improving and Strengthening Controls
Presented by Bruce Hull
This event was recorded on Wednesday, February 21st, 2018.
This session will discuss the controls needed for today's indirect loan programs.
Related Topics: Compliance, Lending
Handling Power of Attorney Documents on New Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, February 15th, 2018.
This program will examine multiple types of POAs, when they can be used and some general procedures to implement in your financial institution.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Fair Lending for the Front Line
Presented by Kristen Tatlock
This event was recorded on Wednesday, February 7th, 2018.
This session will focus on how your front line can engage members and sell loans without violating fair lending laws.
Related Topics: Compliance, Lending
8 Keys to Teller Excellence
Presented by Janice Branch
This event was recorded on Tuesday, February 6th, 2018.
Develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Sales, Management/Employee Development, Risk Management/Legal
Handling Loan Applications - What can go wrong?
Presented by Susan Costonis
This event was recorded on Thursday, January 25th, 2018.
Join this fast-paced webinar to easily understand the application process with step by step instructions and actual examples that explain the requirements of several confusing regulations.
Related Topics: Compliance, Lending
A Brave New HMDA World - Getting it Right
Presented by Gaye DeCesare
This event was recorded on Wednesday, January 24th, 2018.
This session will address the new 2018 HMDA reporting requirements.
Related Topics: Compliance, Lending
Branch Manager Best Practices
Presented by Honey Shelton
This event was recorded on Tuesday, January 23rd, 2018.
Learn how to build a team and coach them to success.
Related Topics: Human Resources, Management/Employee Development
Opening Business Accounts: Procedures and New CDD Rules
Presented by Deborah Crawford
This event was recorded on Thursday, January 18th, 2018.
This webinar will give you step-by-step written procedures, guidelines, and a workbook for these new rules.
Related Topics: Deposit Accounts, Risk Management/Legal
Sixty (60) Critical Steps For Handling Delinquent & Abandoned Safe Deposit Boxes 2018 Update
Presented by David P. McGuinn
This event was recorded on Wednesday, January 17th, 2018.
Attend this program to learn the 60 critical steps for handling delinquent & abandoned safe deposit boxes.
Related Topics: Security, Operations, Risk Management/Legal
10 Lessons Learned When Your Member Dies
Presented by Deborah Crawford
This event was recorded on Thursday, January 11th, 2018.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Related Topics: Deposit Accounts, Risk Management/Legal