All Recorded Events for CUWebinars
Top 50 Most Important Safe Deposit Operating Procedures
Presented by 
David P. McGuinn
This event was recorded on Thursday, September 12th, 2019.
This webinar covers the nuts and bolts of safe deposit operations and the recommended day-to-day operating procedures for your institution.
Related Topics: Security, Operations, Risk Management/Legal
Basic Loan Underwriting
Presented by 
Bruce Hull
This event was recorded on Wednesday, September 11th, 2019.
Join a discussion on the concepts and knowledge needed to underwrite and decision loans and other forms of credit.
Related Topics: Compliance, Lending, Risk Management/Legal
Best-Ever Compliance Checklist for Consumer Loans
Presented by 
Anne Lolley
This event was recorded on Tuesday, September 10th, 2019.
This webinar will review Anne Lolley's latest compliance checklists (one for each type of loan) specifically for credit unions.
Related Topics: Compliance, Lending, Risk Management/Legal
SAR Line by Line
Presented by 
Deborah Crawford
This event was recorded on Thursday, September 5th, 2019.
FinCEN issued a notice to e-filers that announced an update to the Suspicious Activity Report (SAR) filing format, which went into effect in June 2018
Related Topics: Compliance, BSA
IRAs: 4 Part Series
Presented by 
Patrice Konarik
This event was recorded on Thursday, August 29th, 2019.
Attend this series to understand everything you need to know about IRAs including rollovers, transfers, distributions and beneficiaries, and auditing.
Related Topics: IRAs
IRAs: Understanding the Basics
Presented by Patrice Konarik
This event was recorded on Thursday, August 29th, 2019.
Attend this program to understand the basic principals of IRAs.
Related Topics: IRAs
Real Estate Appraisal Rules and Guidance
Presented by 
Michael Christians
This event was recorded on Tuesday, August 27th, 2019.
Join Regulatory Compliance Counsel Michael Christians for a discussion on real estate appraisal rules and guidance.
Related Topics: Risk Management/Legal
15 Reasons Training Doesn't Stick
Presented by 
Honey Shelton
This event was recorded on Monday, August 26th, 2019.
Join Honey Shelton and find out why, at any company, learning isn’t just the job of the training department!
Related Topics: Management/Employee Development
Writing Teller Training and Procedures
Presented by Deborah Crawford
This event was recorded on Tuesday, August 20th, 2019.
Your financial institution’s most precious asset is its frontline. Today’s program will take a look at procedures for the teller.
Related Topics: Compliance, Human Resources, Teller, Management/Employee Development
Excel Made Clear: Building Error-Free Spreadsheets
Presented by 
David Ringstrom
This event was recorded on Friday, August 16th, 2019.
Attend this webinar to learn tricks and techniques you can use to improve the accuracy of your Excel spreadsheets.
Related Topics: Computer Skills
Opening Accounts for Marijuana Related Businesses: CIP, CDD, Risk and Monitoring
Presented by Deborah Crawford
This event was recorded on Tuesday, August 13th, 2019.
Thirty-three states now have marijuana statutes of some sort. Are you going to bank in this industry?
Related Topics: Compliance, Operations, Lending, BSA, Risk Management/Legal
Business Credit Analysis Reports: What They Should Include
Presented by 
Vin DiCara
This event was recorded on Thursday, August 1st, 2019.
This webinar is intended to identify those areas that are critical to a complete report, which can be presented to a superior, Loan Committee, or Board of Directors.
Related Topics: Lending, Risk Management/Legal
Mastering the FFIEC Cybersecurity Assessment Tool
Presented by 
Jon Waldman
This event was recorded on Tuesday, July 30th, 2019.
This session will review the expectations established within the FFIEC CAT, review how the assessment tool works, and provide answers and insight surrounding issues that have surfaced.
Related Topics: Security, Risk Management/Legal
Fair Lending
Presented by Michael Christians
This event was recorded on Thursday, July 25th, 2019.
Fair lending has before, is now, and likely always will be front and center during your state and/or federal consumer compliance examination.
Related Topics: Compliance, Lending
Lending 101
Presented by Anne Lolley
This event was recorded on Wednesday, July 24th, 2019.
In this unique webinar, Anne Lolley will provide an overview of federal compliance laws.
Related Topics: Compliance, Lending, Risk Management/Legal
Opening Business Accounts: Procedures and CDD Rules
Presented by Deborah Crawford
This event was recorded on Tuesday, July 23rd, 2019.
During this program we will look at how each type of business works, how changes are made at death and at new ownership.
Related Topics: Compliance, Operations, Lending, BSA, Deposit Accounts, Management/Employee Development
ACH Exception Processing
Presented by 
Kate Cole
This event was recorded on Friday, July 19th, 2019.
This webinar will discuss the timeline for handling different exceptions as well as reinitiated entries rules and the return rate reporting that ODFI's are required to do.
Related Topics: Compliance, Risk Management/Legal
Writing Procedures for Nonresident Alien Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, July 18th, 2019.
Related Topics: Operations, Sales, Lending, Teller, Deposit Accounts, Management/Employee Development, Risk Management/Legal
Conducting a Compliance Audit/Review
Presented by 
Kristen Tatlock
This event was recorded on Thursday, July 11th, 2019.
This webinar will provide an overview of the tools and resources available for conducting a compliance review as well as areas to review and questions to ask.
Related Topics: Compliance, Operations, Auditing, Risk Management/Legal
Using Personal Tax Returns for Global Cashflow: What's Cashflow and What Isn't
Presented by Vin DiCara
This event was recorded on Tuesday, July 9th, 2019.
At the end of this webinar, participants will be able to know what forms and schedules in personal tax returns that they should pay attention to and what they should ignore.
Related Topics: Lending, Risk Management/Legal
CTR: Line By Line
Presented by Deborah Crawford
This event was recorded on Thursday, June 27th, 2019.
The webinar will go line by line through the CTR.
Related Topics: Management/Employee Development, Risk Management/Legal
Vital Check and Deposit Issues
Presented by Deborah Crawford
This event was recorded on Thursday, June 20th, 2019.
This program will discuss the 10 Simple Rules to Handle Checks that can save you worry, litigation and money.
Related Topics: Customer Service, Deposit Accounts, Risk Management/Legal
BSA 101 - Introduction to the Bank Secrecy Act for New BSA Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, June 19th, 2019.
This session will provide new BSA Compliance Officers with information on the laws and rules, as well as guidance on resources that can help make their jobs easier.
Related Topics: Compliance, Operations, BSA, Risk Management/Legal
Subpoenas
Presented by 
Terri D. Thomas
This event was recorded on Tuesday, June 18th, 2019.
Attend this webinar to learn the best practices of how to deal effectively with these subpoenas and the parties who serve them upon you.
Related Topics: Risk Management/Legal
Mortgage Lending Hot Topics
Presented by Michael Christians
This event was recorded on Thursday, June 13th, 2019.
Consumer compliance when it comes to mortgage lending continues to headline both the NCUA's supervisory priorities for 2019 as well as the CFPB's regulatory agenda.
Related Topics: Lending
Compliance 101 - Introduction to Compliance for New Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, June 12th, 2019.
This session is designed to provide a new compliance officer with tools to help make the transition on their new role easier; it can also provide long-term compliance officers with a refresher on r... More →
Related Topics: Compliance, Risk Management/Legal
3-Part Series for New Compliance Officers
Presented by Kristen Tatlock
This event was recorded on Wednesday, June 12th, 2019.
This 3-part series is designed as an introduction to compliance, BSA, and auditing for New Compliance Officers.
Related Topics: Compliance, Operations, Auditing, BSA, Risk Management/Legal
Loan Structuring Basics
Presented by 
Tom Carlin
This event was recorded on Thursday, June 6th, 2019.
The principal goal of this course is to enable you to appropriately structure credit exposures, matching loan type, terms and conditions to the borrower's identified primary and secondary loan repa... More →
Related Topics: Lending
Excel Made Clear: Pivot Table Techniques
Presented by David Ringstrom
This event was recorded on Wednesday, June 5th, 2019.
Attend this webinar to learn the basics of pivot tables including how to initiate a pivot table from a list of data, expand and collapse pivot table elements, dig deeper into the numbers with the R... More →
Related Topics: Computer Skills
When to Coach, When to Supervise?
Presented by Honey Shelton
This event was recorded on Tuesday, May 28th, 2019.
This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?
Related Topics: Management/Employee Development
Vendor Management Programs: How Model Risk Fits In
Presented by 
Marci Malzahn
This event was recorded on Thursday, May 23rd, 2019.
This educational session will provide best practices based on the FFIEC IT Examination Handbook to help you develop a simple yet comprehensive Vendor Management Program.
Related Topics: Operations, Risk Management/Legal
Excel Made Clear: Introduction to Spreadsheets
Presented by David Ringstrom
This event was recorded on Wednesday, May 22nd, 2019.
Join a walk through of the basics of Excel spreadsheets, providing the knowledge you need to create functional spreadsheets and manipulate large lists of data.
Related Topics: Computer Skills
Opening Accounts for Minor Members
Presented by Deborah Crawford
This event was recorded on Thursday, May 16th, 2019.
This program will outline how to open accounts for minor members.
Related Topics: Deposit Accounts
Adverse Action Notices
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 15th, 2019.
This session will address the adverse action notice requirements under ECOA and FCRA.
Related Topics: Compliance, Lending
Secrets of a Successful Call Center Agent
Presented by 
Janice Branch
This event was recorded on Tuesday, May 14th, 2019.
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.
Related Topics: Management/Employee Development
Ransomware Expands
Presented by 
Chad Knutson
This event was recorded on Monday, May 13th, 2019.
Join us to review best practices for defense, recap the statistics related to ransomware and learn how to prepare for this growing threat.
Related Topics: Risk Management/Legal
Tax Returns and Personal Financial Statements
Presented by Tom Carlin
This event was recorded on Friday, May 10th, 2019.
This basic course presents several aspects of analyzing personal financial statements and tax returns, including estimating cash flow from the personal financial statement and the tax return to det... More →
Related Topics: Lending
ACH Origination
Presented by Kate Cole
This event was recorded on Wednesday, May 8th, 2019.
Learn how to decipher the SEC codes, how the products work and what your warranties are.
Related Topics: Compliance, Risk Management/Legal
Closing Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, May 2nd, 2019.
This program will focus on the personal account issues of closing accounts and taking off signers in this complex world.
Related Topics: Deposit Accounts, Risk Management/Legal
Best-Ever Compliance Checklist for Consumer Loans
Presented by Anne Lolley
This event was recorded on Thursday, April 25th, 2019.
This webinar will review Anne Lolley's latest compliance checklists (one for each type of loan) specifically for credit unions.
Related Topics: Compliance, Lending, Risk Management/Legal
Opening Accounts for Social Security Representative Payees
Presented by Deborah Crawford
This event was recorded on Tuesday, April 23rd, 2019.
This program will discuss the opening of new account for social security representative payees.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Top 25 Safe Deposit Compliance Issues
Presented by David P. McGuinn
This event was recorded on Thursday, April 18th, 2019.
How do today's compliance issues affect your safe deposit program?
Related Topics: Risk Management/Legal
Cash Management: How Sales, Operations, and Technology Can Work Together to Generate More Fee Income
Presented by Marci Malzahn
This event was recorded on Wednesday, April 17th, 2019.
This webinar will deepen your understanding of Cash Management products and services available in the marketplace, identify products and services your credit union currently offers and what you're ... More →
Related Topics: Operations, Risk Management/Legal
Auditing for TRID Compliance
Presented by Kristen Tatlock
This event was recorded on Thursday, April 11th, 2019.
This session will provide a step-by-step guide to reviewing LEs and CDs for accuracy and timeliness, and will address common errors and not-so-common scenarios that we’ve encountered.
Related Topics: Compliance, TRID
Elder Abuse, Identity Theft, Business Email Compromise Schemes, Human Trafficking and More
Presented by Deborah Crawford
This event was recorded on Wednesday, April 10th, 2019.
This webinar will discuss the red flags and scenarios for Elder Abuse, Identity Theft, Business Email Compromise Schemes and Human Trafficking.
Related Topics: Management/Employee Development, Risk Management/Legal
Cash Flow Analysis
Presented by Tom Carlin
This event was recorded on Friday, April 5th, 2019.
The principal goal of this course is to enable you to understand the fundamentals of constructing and analyzing direct and indirect cash flow statements.
Related Topics: Lending
10 Lessons Learned When Your Member Dies
Presented by Deborah Crawford
This event was recorded on Thursday, April 4th, 2019.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Related Topics: Deposit Accounts, Risk Management/Legal
Advanced Collection Techniques That Reduce Delinquency & Loss
Presented by Bruce Hull
This event was recorded on Wednesday, April 3rd, 2019.
Attend a discussion on the tools and methodologies of advanced collection techniques.
Related Topics: Compliance, Lending, Risk Management/Legal
IRA Death Distributions to Beneficiaries
Presented by Patrice Konarik
This event was recorded on Tuesday, April 2nd, 2019.
Join a discussion on death payments to IRA Beneficiaries. This program will cover spousal, individual nonspouse, revocable trust, irrevocable trust, entity or no beneficiary named distributions.More →
Related Topics: IRAs
Setoff
Presented by Terri D. Thomas
This event was recorded on Thursday, March 28th, 2019.
Learn the legal requirements and procedures necessary to use the Right of Setoff process.
Related Topics: Risk Management/Legal
FFIEC Information Security Booklet
Presented by Jon Waldman
This event was recorded on Wednesday, March 27th, 2019.
Join a discussion and review of the most comprehensive guide, the FFIEC's Information Security Handbook, to constructing an adequate Information Security Program.
Related Topics: Compliance, Risk Management/Legal
Opening Trust Accounts: Documenting Authority & Liability
Presented by Deborah Crawford
This event was recorded on Tuesday, March 26th, 2019.
This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situations change.
Related Topics: Deposit Accounts, Risk Management/Legal
Opening Membership Accounts Online
Presented by 
Gaye DeCesare
This event was recorded on Thursday, March 21st, 2019.
Join a discussion on policies and procedures your credit union should have in place to minimize compliance and fraud risk when you open new member accounts online.
Related Topics: Compliance, Deposit Accounts
Ratio Analysis
Presented by Tom Carlin
This event was recorded on Monday, March 18th, 2019.
The principal goal of this course is to enable you to define and analyze key balance sheet and income statement ratios connected to liquidity, leverage, profitability, asset management, and coverag... More →
Related Topics: Lending
Annual BSA Officer and Staff Training 2019
Presented by Deborah Crawford
This event was recorded on Thursday, March 14th, 2019.
Preparing for the BSA exam is made easy with this comprehensive webinar.
Related Topics: Compliance, BSA, Risk Management/Legal
Beginning Collection Techniques
Presented by Bruce Hull
This event was recorded on Wednesday, March 13th, 2019.
This webinar will discuss the knowledge, skills, tools, and techniques needed for beginning collectors/officers.
Related Topics: Compliance, Lending, Risk Management/Legal
Motivating & Managing the Frontline
Presented by Janice Branch
This event was recorded on Tuesday, March 12th, 2019.
This program will teach managers to establish clear expectations and goals including how to motivate your employees to meet those goals. We will also discuss best practices when you face resistance... More →
Related Topics: Management/Employee Development
Introduction to ACH
Presented by Kate Cole
This event was recorded on Wednesday, March 6th, 2019.
This is an excellent class for new operations staff and others in the bank that just want to understand ACH.
Related Topics: Compliance, Risk Management/Legal
Robbery Prevention & Response
Presented by 
Carol Dodgen
This event was recorded on Tuesday, March 5th, 2019.
In this session, we will discuss methods of robbery prevention, including policies, physical security and robbery response.
Related Topics: Risk Management/Legal
Handling Power of Attorney Documents on New Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, February 28th, 2019.
This program will examine multiple types of POAs, when they can be used and some general procedures to implement in your financial institution.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Managing a Successful Call Center
Presented by Janice Branch
This event was recorded on Tuesday, February 26th, 2019.
This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively.
Related Topics: Management/Employee Development
Strategic Planning for Credit Unions - It's All About Your Strategy
Presented by Marci Malzahn
This event was recorded on Thursday, February 21st, 2019.
What is your vision for the future of your credit union?
Related Topics: Operations, Risk Management/Legal
BSA Emerging Issues 2019
Presented by Deborah Crawford
This event was recorded on Wednesday, February 20th, 2019.
From Risk Assessments to CTRs, this webinar will cover the BSA key components that are emerging as issues this year.
Related Topics: Compliance, Deposit Accounts
ACH Rule Changes: What’s New in 2019
Presented by Kate Cole
This event was recorded on Friday, February 15th, 2019.
It may seem that ACH Rule changes were a bit stagnate for a few years, but there are more coming and not just for Same Day ACH.
Related Topics: Compliance, Risk Management/Legal
Fair Lending for the Frontline Staff
Presented by Gaye DeCesare
This event was recorded on Wednesday, February 13th, 2019.
This session covers the regulations that deal with fair lending - Regulation B, Regulation C, and the Fair Housing Act - as well as "best practices" highlighted by the NCUA.
Related Topics: Compliance
Analyzing the Balance Sheet and Income Statement
Presented by Tom Carlin
This event was recorded on Tuesday, February 12th, 2019.
The principal goal of this course is to enable you to analyze the balance sheet and income statement.
Related Topics: Lending
Health Savings Accounts
Presented by Patrice Konarik
This event was recorded on Friday, February 8th, 2019.
This webinar will assist you in setting up HSAs correctly and perform the proper maintenance and reporting.
Related Topics: IRAs
Now You're the New Supervisor
Presented by Honey Shelton
This event was recorded on Thursday, February 7th, 2019.
Ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor.
Related Topics: Sales, Management/Employee Development
Poor Box Drilling Procedures Create Lawsuits
Presented by David P. McGuinn
This event was recorded on Wednesday, February 6th, 2019.
Receive current information, step by step procedures and an in-depth explanation about how to handle safe deposit drilling procedures.
Related Topics: Risk Management/Legal
Developing a Strong Enterprise-Wide Risk Assessment for Your ERM Program
Presented by Marci Malzahn
This event was recorded on Wednesday, January 30th, 2019.
This webinar will take you through a step-by-step process to develop Risk Assessments to address key areas of your credit union.
Related Topics: Operations, Risk Management/Legal
8 Keys to Teller Excellence
Presented by Janice Branch
This event was recorded on Tuesday, January 29th, 2019.
Develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Sales, Management/Employee Development
IRA Annual Update
Presented by Patrice Konarik
This event was recorded on Wednesday, January 23rd, 2019.
If you want to get updated on the most recent changes to IRAs, this Webinar is for you.
Related Topics: IRAs
Business, Industry and Management Risk Assessment
Presented by Tom Carlin
This event was recorded on Tuesday, January 22nd, 2019.
This course is designed help participants integrate the analysis of risks associated with the industry, business and management of the company into the overall credit underwriting process.
Related Topics: Lending, Risk Management/Legal
Opening Business Accounts: The Basics
Presented by Deborah Crawford
This event was recorded on Thursday, January 17th, 2019.
This introductory program will assist you in understanding the different types of businesses and the filing requirements for each type business.
Related Topics: Compliance, Deposit Accounts
Phishing 101: How Employees Are Targets
Presented by Chad Knutson
This event was recorded on Wednesday, January 16th, 2019.
This discussion will highlight the advancements in cybercrime and social engineering that are targeting our people resources as well as best practices for processes necessary to improve the weakest... More →
Related Topics: Risk Management/Legal
Compliance Issues for the Credit Union’s Board of Directors
Presented by Kristen Tatlock
This event was recorded on Tuesday, January 15th, 2019.
Credit Union Board members are expected to be aware of the continually evolving regulatory environment, so in today's session, we'll discuss some of the important compliance issues for credit union... More →
Related Topics: Compliance
Alert! Regulation CC Proposed Changes
Presented by Deborah Crawford
This event was recorded on Thursday, January 10th, 2019.
Related Topics: Compliance, Deposit Accounts
Indirect Lending: Improving and Strengthening Controls
Presented by Bruce Hull
This event was recorded on Wednesday, January 9th, 2019.
This session will discuss the controls needed for today's indirect loan programs.
Related Topics: Compliance, Lending
Branch Manager Best Practices
Presented by Honey Shelton
This event was recorded on Tuesday, January 8th, 2019.
Learn how to build a team and coach them to success.
Related Topics: Human Resources, Management/Employee Development
Mortgage Lending Compliance in the New Year: How 2018 Regulatory Changes Will Impact Your 2019 Operations
Presented by Michael Christians
This event was recorded on Tuesday, December 18th, 2018.
As 2018 draws to a close, it's time to recap the significant regulatory developments that occurred during the past year relative to real estate lending.
Related Topics: Compliance, Lending
SAR and CTR line by line
Presented by Deborah Crawford
This event was recorded on Thursday, December 13th, 2018.
The two sections of this webinar provide a line-by-line look at the SAR and CTR forms and your requirements to file. Time lines, identification, RSSDs, and exemptions will all be covered.
Related Topics: Compliance, BSA
Vendor Management Program – How Model Risk Fits In
Presented by Marci Malzahn
This event was recorded on Tuesday, December 11th, 2018.
This educational session will provide best practices based on the FFIEC IT Examination Handbook to help you develop a simple yet comprehensive Vendor Management Program.
Related Topics: Operations, Risk Management/Legal
Identifying Problem Loans
Presented by Tom Carlin
This event was recorded on Friday, December 7th, 2018.
This course is designed to sharpen the ability of participants to recognize potential problem loans early and identify appropriate solutions once they surface.
Related Topics: Compliance, Lending, Risk Management/Legal
Annual BSA Training for the Frontline
Presented by Deborah Crawford
This event was recorded on Thursday, December 6th, 2018.
Join a discussion of the key components of BSA from the frontline point of view including new Customer Due Diligence (CDD) rules and their impact on our policy and procedures.
Related Topics: Compliance, Deposit Accounts
Increasing Fee Income without Raising Fees
Presented by 
David Carlson
This event was recorded on Wednesday, December 5th, 2018.
Related Topics: Sales, Risk Management/Legal
HMDA Data - Trust but Verify
Presented by 
Heidi Wier
This event was recorded on Tuesday, December 4th, 2018.
This webinar will focus on ways to effectively review and ensure the accuracy of your HMDA data and avoid regulatory issues and resubmissions.
Related Topics: Compliance, Lending
Your Renter Dies, Who Can Access the Box Now?
Presented by David P. McGuinn
This event was recorded on Wednesday, November 28th, 2018.
This webinar will provide an in-depth explanation about how the questions outlined can impact your financial institution and your safe deposit box renters.
Related Topics: Security, Operations, Risk Management/Legal
Opening Fiduciary Accounts
Presented by Deborah Crawford
This event was recorded on Wednesday, November 21st, 2018.
This webinar will cover the documents needed, the signature set up and managing fiduciary money.
Related Topics: Deposit Accounts, Risk Management/Legal
W-9, W-8BEN and W-8BEN-E Forms
Presented by Deborah Crawford
This event was recorded on Wednesday, November 14th, 2018.
This program will discuss what a US financial institution has to do from the tax reporting and documentation process to be prepared for FATCA.
Related Topics: Deposit Accounts, Risk Management/Legal
Handling Deceased Member Accounts
Presented by Gaye DeCesare
This event was recorded on Tuesday, November 13th, 2018.
This class will address the unique handling needed for deceased member accounts.
Related Topics: Compliance, Deposit Accounts
Commercial Loan Checklists
Presented by Anne Lolley
This event was recorded on Wednesday, November 7th, 2018.
This program will guide bankers through compliance-related laws that apply to commercial loans as well as address compliance issues and best practice suggestions and reminders.
Related Topics: Compliance, Lending, Risk Management/Legal
Federal Compliance School OnDemand with Live Streaming
Presented by 
Carl Pry
This event was recorded on Monday, November 5th, 2018.
Attend this Federal Compliance School via Live Streaming Video!
Related Topics: Compliance
Best-Ever Compliance Checklist for Consumer Loans
Presented by Anne Lolley
This event was recorded on Thursday, November 1st, 2018.
This webinar will review Anne Lolley's latest compliance checklists (one for each type of loan) specifically for credit unions.
Related Topics: Compliance, Lending, Risk Management/Legal
The Polished and Professional Teller
Presented by Janice Branch
This event was recorded on Tuesday, October 30th, 2018.
This webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality member service.
Related Topics: Management/Employee Development
Preventing Workplace Harassment
Presented by Kristen Tatlock
This event was recorded on Thursday, October 25th, 2018.
This session will emphasize the need for revisiting your credit union's anti-harassment policy/program and provide an overview of issues to address in training for staff and volunteers.
Related Topics: Compliance, Human Resources
Member Service that Lives Up to Its Name
Presented by Janice Branch
This event was recorded on Tuesday, October 23rd, 2018.
This fast-paced, dynamic webinar is designed for credit unions serious about taking member service up a notch.
Related Topics: Management/Employee Development
25 Vital Questions on Personal Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, October 18th, 2018.
This program will address 25 different questions your members might ask on their personal accounts and will give the correct answers.
Related Topics: Deposit Accounts
IRAs: Distributions and Beneficiaries
Presented by Patrice Konarik
This event was recorded on Friday, October 12th, 2018.
Attend this program to understand everything you need to know about IRA distributions and beneficiaries.
Related Topics: IRAs
The Secrets to Being a Great Call Center Agent
Presented by Janice Branch
This event was recorded on Wednesday, October 10th, 2018.
Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.
Related Topics: Management/Employee Development
Crimes Against Your Member
Presented by Deborah Crawford
This event was recorded on Tuesday, October 9th, 2018.
This webinar will discuss the red flags and scenarios for Elder Abuse, Identity Theft, Business Email Compromise Schemes and Human Trafficking.
Related Topics: Management/Employee Development, Risk Management/Legal
Excel Made Clear: Pivot Table Techniques
Presented by David Ringstrom
This event was recorded on Tuesday, October 2nd, 2018.
Attend this webinar to learn the basics of pivot tables including how to initiate a pivot table from a list of data, expand and collapse pivot table elements, dig deeper into the numbers with the R... More →
Related Topics: Computer Skills
The ACH Audit
Presented by Kate Cole
This event was recorded on Friday, September 28th, 2018.
Join a discussion on the areas of an ACH Audit, what you're looking for when completing it and how to avoid common mistakes and violations.
Related Topics: Compliance, Risk Management/Legal
Cybercrime and the Dark Web
Presented by Chad Knutson
This event was recorded on Thursday, September 27th, 2018.
This session will explore the types of cybercrime affecting financial intuitions and how to counter these risks
Related Topics: Risk Management/Legal
Coaching Effectiveness for Managers
Presented by Honey Shelton
This event was recorded on Wednesday, September 26th, 2018.
Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar designed to deliver a real-life approach to leading your branch.
Related Topics: Human Resources, Management/Employee Development
Developing a Complaint Management Program
Presented by Gaye DeCesare
This event was recorded on Wednesday, September 19th, 2018.
This class will address the development and implementation of member complaint response programs and policies including the requirements and best practices for complaint resolution.
Related Topics: Compliance, Risk Management/Legal
Subpoenas
Presented by Terri D. Thomas
This event was recorded on Tuesday, September 18th, 2018.
Attend this webinar to learn the best practices of how to deal effectively with these subpoenas and the parties who serve them upon you.
Related Topics: Risk Management/Legal
10 Overdraft Privilege Hotspots
Presented by Deborah Crawford
This event was recorded on Thursday, September 13th, 2018.
This webinar will review litigation, federal laws, state law issues and other ODP "hotspots" in this regulatory environment.
Related Topics: Compliance, Deposit Accounts
SAR Line by Line
Presented by Deborah Crawford
This event was recorded on Thursday, September 13th, 2018.
The two sections of this webinar provide a line-by-line look at the SAR and CTR forms and your requirements to file. Time lines, identification, RSSDs, and exemptions will all be covered.
Related Topics: Compliance, BSA
Key Monitoring Tools and Criteria for Business Loans
Presented by Bruce Hull
This event was recorded on Tuesday, September 11th, 2018.
This session will serve as a refresher for veteran business lenders and as a guideline for newer business lenders.
Related Topics: Lending
IRAs: Rollovers and Transfers
Presented by Patrice Konarik
This event was recorded on Friday, September 7th, 2018.
Attend this program to understand everything you need to know about IRA rollovers and transfers.
Related Topics: IRAs
BSA Emerging Issues 2018
Presented by Deborah Crawford
This event was recorded on Thursday, September 6th, 2018.
2018 brings new and emerging BSA issues to the forefront for examinations.
Related Topics: Compliance, BSA
Notary Public
Presented by Terri D. Thomas
This event was recorded on Wednesday, September 5th, 2018.
Help your team know their responsibilities, plus learn basic laws, liability and reviews of various notarial acts.
Related Topics: Management/Employee Development, Risk Management/Legal
Train Smarter and More Effectively
Presented by Honey Shelton
This event was recorded on Thursday, August 30th, 2018.
Discover how to design training that promotes learner involvement.
Related Topics: Human Resources, Management/Employee Development
IRAs: The Basics
Presented by Patrice Konarik
This event was recorded on Wednesday, August 29th, 2018.
Attend this program to understand the basic principals of IRAs.
Related Topics: IRAs
IRA 3 Part Series
Presented by Patrice Konarik
This event was recorded on Wednesday, August 29th, 2018.
Attend this series to understand everything you need to know about IRAs including rollovers, transfers, distributions and beneficiaries.
Related Topics: IRAs
Update! FFIEC Issues New Customer Due Diligence and Beneficial Ownership Examination Procedures
Presented by Deborah Crawford
This event was recorded on Thursday, August 23rd, 2018.
On May 11th, 2018, the Federal Financial Institutions Examination Council (FFIEC) issued new examination procedures on the final rule.
Related Topics: Compliance, BSA
The 50 Most Important Safe Deposit Operating Issues
Presented by David P. McGuinn
This event was recorded on Wednesday, August 22nd, 2018.
This seminar covers the nuts and bolts of Safe Deposit operations and the recommended day-to-day operating procedures for your institution.
Related Topics: Security, Operations, Risk Management/Legal
Garnishment of Federal Benefit Payments
Presented by Terri D. Thomas
This event was recorded on Thursday, August 16th, 2018.
Learn the legal requirements and procedures necessary when processing garnishment and levy requests.
Related Topics: Risk Management/Legal
Streamlining the Real Estate Loan Process
Presented by Bruce Hull
This event was recorded on Tuesday, August 14th, 2018.
Discuss the concepts, methodologies, and tools for streamlining the real estate lending process
Related Topics: Compliance, Lending
Regulation CC: Checks and Holds
Presented by Deborah Crawford
This event was recorded on Thursday, August 9th, 2018.
This webinar will help your staff determine if your procedures are in or out of regulation and provide courses of action if necessary.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Excel Made Clear: Building Error-Proof Spreadsheets
Presented by David Ringstrom
This event was recorded on Wednesday, August 8th, 2018.
Attend this webinar to learn tricks and techniques you can use to improve the accuracy of your Excel spreadsheets.
Related Topics: Computer Skills
Mastering the FFIEC Cybersecurity Assessment Tool
Presented by 
Dan Klosterman
This event was recorded on Thursday, August 2nd, 2018.
This session will review the expectations established within the FFIEC CAT, review how the assessment tool works, and provide answers and insight surrounding issues that have surfaced.
Related Topics: Risk Management/Legal
Adverse Action Notices
Presented by Kristen Tatlock
This event was recorded on Wednesday, August 1st, 2018.
This session will address the adverse action notice requirements under ECOA and FCRA.
Related Topics: Compliance, Lending
Alert! New SAR Filing Format - Line By Line Review
Presented by Deborah Crawford
This event was recorded on Thursday, July 26th, 2018.
FinCEN has issued a notice to e-filers that announces an update to the Suspicious Activity Report (SAR) filing format, to go live in June 2018.
Related Topics: Compliance, BSA, Risk Management/Legal
ACH Exception Processing
Presented by Kate Cole
This event was recorded on Wednesday, July 25th, 2018.
This webinar will discuss the timeline for handling different exceptions as well as reinitiated entries rules and the return rate reporting that ODFI's are required to do.
Related Topics: Compliance, Risk Management/Legal
The Efficient & Effective Branch Manager
Presented by Honey Shelton
This event was recorded on Tuesday, July 24th, 2018.
Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar designed to deliver a real-life approach to leading your branch.
Related Topics: Human Resources, Management/Employee Development
10 Key Criteria Loan Officers Need to Focus On
Presented by Bruce Hull
This event was recorded on Thursday, July 19th, 2018.
This session will discuss 10 key criteria that loan officers need to focus on to ensure that production needs, loan quality and regulatory compliance standards and member expectations and ... More →
Related Topics: Compliance, Lending
Setoff
Presented by Terri D. Thomas
This event was recorded on Tuesday, July 17th, 2018.
Learn the legal requirements and procedures necessary to use the Right of Setoff process.
Related Topics: Risk Management/Legal
Consumer Real Estate Loans
Presented by Anne Lolley
This event was recorded on Friday, July 13th, 2018.
This webinar will guide lenders and processors through a simple real-estate loan and explain the current compliance rules.
Related Topics: Compliance, Lending, Risk Management/Legal
Robbery Prevention & Response
Presented by Carol Dodgen
This event was recorded on Thursday, July 12th, 2018.
In this session, we will discuss methods of robbery prevention, including policies, physical security and robbery response.
Related Topics: Risk Management/Legal
Conducting a Compliance Audit and Review
Presented by Kristen Tatlock
This event was recorded on Wednesday, July 11th, 2018.
This webinar will provide an overview of the tools and resources available for conducting a compliance review as well as areas to review and questions to ask.
Related Topics: Compliance, Risk Management/Legal
20 Legal Account Ownerships, Titles, Sample Signature Cards and Legal Documentation
Presented by Deborah Crawford
This event was recorded on Thursday, June 21st, 2018.
This program is an A-Z on account ownership and documentation. It is a must for anyone who opens or manages new accounts.
Related Topics: Deposit Accounts, Risk Management/Legal
Opening Accounts for Social Security Representative Payees
Presented by Deborah Crawford
This event was recorded on Wednesday, June 20th, 2018.
This program will discuss the opening of new account for social security representative payees.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Cash Management: How Sales, Operations, and Technology Can Work Together to Generate More Fee Income
Presented by Marci Malzahn
This event was recorded on Thursday, June 14th, 2018.
This webinar will deepen your understanding of Cash Management products and services available in the marketplace, identify products and services your credit union currently offers and what you're ... More →
Related Topics: Operations, Risk Management/Legal
Viewing the World Through a UDAAP Lens
Presented by Gaye DeCesare
This event was recorded on Wednesday, June 13th, 2018.
This session will cover UDAAP definitions and CFPB enforcement actions, as well as things to consider as you review your credit union's advertisements, products, services, and actions through a UDA... More →
Related Topics: Compliance, Risk Management/Legal
Vital Check and Deposit Issues
Presented by Deborah Crawford
This event was recorded on Thursday, June 7th, 2018.
This program will discuss the 10 Simple Rules to Handle Checks that can save you worry, litigation and money.
Related Topics: Customer Service, Deposit Accounts, Risk Management/Legal
Advanced Underwriting Skills for Consumer Loans
Presented by Bruce Hull
This event was recorded on Wednesday, June 6th, 2018.
Attend a discussion on the tools and methodologies of advanced collection techniques.
Related Topics: Compliance, Lending
Introduction to ACH
Presented by Kate Cole
This event was recorded on Tuesday, June 5th, 2018.
Attend this webinar to understand who the participants are in ACH and what their warrantees are.
Related Topics: Compliance, Risk Management/Legal
Motivating & Managing the Frontline
Presented by Janice Branch
This event was recorded on Thursday, May 31st, 2018.
This program will teach managers to establish clear expectations and goals including how to motivate your employees to meet those goals. We will also discuss best practices when you face resistance... More →
Related Topics: Human Resources, Management/Employee Development
Ransomware Expands
Presented by Chad Knutson
This event was recorded on Friday, May 25th, 2018.
Join us to review best practices for defense, recap the statistics related to ransomware and learn how to prepare for this growing threat.
Related Topics: Risk Management/Legal
Opening Accounts for Minor Members
Presented by Deborah Crawford
This event was recorded on Thursday, May 24th, 2018.
This program will outline how to open accounts for minor members.
Related Topics: Deposit Accounts
Health Savings Accounts: It’s time to pay attention!
Presented by Patrice Konarik
This event was recorded on Wednesday, May 23rd, 2018.
This webinar will assist you in setting up HSA accounts correctly and perform the proper maintenance and reporting.
Related Topics: Deposit Accounts
Creating the Right Enterprise Risk Management (ERM) Program for YOUR Credit Union
Presented by Marci Malzahn
This event was recorded on Thursday, May 17th, 2018.
This webinar will assist attendees in creating your first ERM Program OR ensuring that your current program is complete.
Related Topics: Compliance, Risk Management/Legal
Basic Underwriting Skills for Consumer Loans
Presented by Bruce Hull
This event was recorded on Wednesday, May 16th, 2018.
Join a discussion on the concepts and knowledge needed to underwrite and decision loans and other forms of credit.
Related Topics: Compliance, Lending, Risk Management/Legal
10 Hotspots for BSA Examinations
Presented by Deborah Crawford
This event was recorded on Thursday, May 10th, 2018.
This program will move through some of the “hot spots” for BSA this year and help you stay in the clear of traps from the examination process.
Related Topics: Compliance, BSA
Federal Compliance School OnDemand with Live Streaming
Presented by Carl Pry
This event was recorded on Tuesday, May 8th, 2018.
Attend this Federal Compliance School via Live Streaming Video!
Related Topics: Compliance
Excel Made Clear: Introduction to Spreadsheets
Presented by David Ringstrom
This event was recorded on Friday, May 4th, 2018.
Join a walk through of the basics of Excel spreadsheets, providing the knowledge you need to create functional spreadsheets and manipulate large lists of data.
Related Topics: Computer Skills
CRE Appraisals: Appraisal Components, Approaches to Value and Cap Rates
Presented by 
Richard Hamm
This event was recorded on Thursday, May 3rd, 2018.
This webinar covers the fundamental principles and features of CRE appraisals.
Related Topics: Lending
Advertising Loans – Compliance Issues and Common Pitfalls
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 2nd, 2018.
This program will discuss the regulatory requirements for advertising loan products, some points to consider in developing a compliant marketing program and some common mistakes lenders make w... More →
Related Topics: Compliance, Lending
ACH Origination
Presented by Kate Cole
This event was recorded on Friday, April 27th, 2018.
Learn how to decipher the SEC codes, how the products work and what your warranties are.
Related Topics: Compliance, Risk Management/Legal
Closing Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, April 26th, 2018.
This program will focus on the personal account issues of closing accounts and taking off signers in this complex world.
Related Topics: Deposit Accounts, Risk Management/Legal
Opening Accounts for Social Security Representative Payees
Presented by Deborah Crawford
This event was recorded on Friday, April 20th, 2018.
This program will discuss the opening of new account for social security representative payees.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Electronic Banking Compliance: ESign, Online and Mobile Banking, and Remote Deposit Capture
Presented by Gaye DeCesare
This event was recorded on Wednesday, April 18th, 2018.
This session will address what credit unions are required to do to comply with the Electronic Signatures in Global and National Commerce Act (ESign). We'll also discuss disclosures and procedures n... More →
Related Topics: Compliance, Risk Management/Legal
Advanced Collection Techniques That Reduce Delinquency & Loss
Presented by Bruce Hull
This event was recorded on Tuesday, April 17th, 2018.
Attend a discussion on the tools and methodologies of advanced collection techniques.
Related Topics: Compliance, Lending, Risk Management/Legal
Opening Trust Accounts: Documenting Authority & Liability
Presented by Deborah Crawford
This event was recorded on Thursday, April 12th, 2018.
This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situations change.
Related Topics: Deposit Accounts, Risk Management/Legal
Alert – New SAR! CTR and SAR Line By Line
Presented by Deborah Crawford
This event was recorded on Wednesday, April 11th, 2018.
The two sections of this webinar provide a line-by-line look at the forms and your requirements to file. Time lines, identification, RSSDs, and exemptions will all be covered.
Related Topics: Compliance, BSA, Risk Management/Legal
Managing a Successful Call Center
Presented by Janice Branch
This event was recorded on Tuesday, April 10th, 2018.
This webinar is intended to assist Call Center Managers in ensuring they have well-trained agents in the Call Center who execute their responsibilities and duties effectively.
Related Topics: Management/Employee Development
Electronic Banking Compliance: Two-Part Series
Presented by Gaye DeCesare
This event was recorded on Wednesday, April 4th, 2018.
This 2-part series will provide an in-depth look at the various risks and compliance issues that credit unions must consider when offering electronic banking services.
Related Topics: Compliance, Risk Management/Legal
Electronic Banking Compliance: Electronic Services Risk Mitigation
Presented by Gaye DeCesare
This event was recorded on Wednesday, April 4th, 2018.
This program will review the specific consumer liability provisions of applicable regulations and required actions when investigating alleged errors under Regulation E.
Related Topics: Compliance, Risk Management/Legal
Legal Issues of Checks
Presented by Deborah Crawford
This event was recorded on Thursday, March 29th, 2018.
Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.
Related Topics: Deposit Accounts, Risk Management/Legal
CRE Appraisals: Regulations and the Review Process
Presented by Richard Hamm
This event was recorded on Wednesday, March 28th, 2018.
This session will cover the key issues from the 2010 Interagency Appraisal and Evaluation Guidelines and tips for integrating them into your existing policies.
Related Topics: Lending
CRE Appraisals: Two-Part Series
Presented by Richard Hamm
This event was recorded on Wednesday, March 28th, 2018.
This two-part series will be a basic to intermediate discussion on CRE Appraisals.
Related Topics: Lending
FFIEC Information Security Booklet Review
Presented by Chad Knutson
This event was recorded on Thursday, March 22nd, 2018.
Join a discussion and review of the most comprehensive guide, the FFIEC's Information Security Handbook, to constructing an adequate Information Security Program.
Related Topics: Risk Management/Legal
Beginning Collection Techniques and Methodologies for Entry Level Collectors
Presented by Bruce Hull
This event was recorded on Tuesday, March 20th, 2018.
This webinar will discuss the knowledge, skills, tools, and techniques needed for beginning collectors/officers.
Related Topics: Compliance, Lending, Risk Management/Legal
Opening Accounts for Nonresident Aliens: W-8BEN, W-8BENE, CIP and CDD
Presented by Deborah Crawford
This event was recorded on Thursday, March 15th, 2018.
Related Topics: Deposit Accounts, Teller, Management/Employee Development, Operations, Sales, Risk Management/Legal
Onboarding Your New Hire
Presented by Honey Shelton
This event was recorded on Tuesday, March 13th, 2018.
Maximize the success of the new hire by providing tools and best practices you can use to create an effective onboarding process in your organization.
Related Topics: Sales, Human Resources, Management/Employee Development
Auditing for TRID Compliance
Presented by 
Kyla Dartez
This event was recorded on Thursday, March 8th, 2018.
This session will provide a step-by-step guide to reviewing LEs and CDs for accuracy and timeliness, and will address common errors and not-so-common scenarios that we’ve encountered.
Related Topics: Compliance, Risk Management/Legal
Military Lending Act - Are You in Compliance?
Presented by 
Susan Costonis
This event was recorded on Wednesday, March 7th, 2018.
Is your credit union in compliance with the provisions of the Military Lending Act?
Related Topics: Compliance, Lending
ACH Rules Update
Presented by Kate Cole
This event was recorded on Tuesday, February 27th, 2018.
Attend this webinar to make sure that you are not only compliant with the ACH Rules, but understand the new opportunities that are available with the changes.
Related Topics: Compliance, Risk Management/Legal
Annual BSA Officer and Staff Training 2018
Presented by Deborah Crawford
This event was recorded on Thursday, February 22nd, 2018.
Preparing for the BSA exam is made easy with this comprehensive webinar.
Related Topics: Compliance, BSA, Risk Management/Legal
Indirect Lending: Improving and Strengthening Controls
Presented by Bruce Hull
This event was recorded on Wednesday, February 21st, 2018.
This session will discuss the controls needed for today's indirect loan programs.
Related Topics: Compliance, Lending
Handling Power of Attorney Documents on New Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, February 15th, 2018.
This program will examine multiple types of POAs, when they can be used and some general procedures to implement in your financial institution.
Related Topics: Compliance, Deposit Accounts, Risk Management/Legal
Fair Lending for the Front Line
Presented by Kristen Tatlock
This event was recorded on Wednesday, February 7th, 2018.
This session will focus on how your front line can engage members and sell loans without violating fair lending laws.
Related Topics: Compliance, Lending
8 Keys to Teller Excellence
Presented by Janice Branch
This event was recorded on Tuesday, February 6th, 2018.
Develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Sales, Management/Employee Development, Risk Management/Legal
Handling Loan Applications - What can go wrong?
Presented by Susan Costonis
This event was recorded on Thursday, January 25th, 2018.
Join this fast-paced webinar to easily understand the application process with step by step instructions and actual examples that explain the requirements of several confusing regulations.
Related Topics: Compliance, Lending
A Brave New HMDA World - Getting it Right
Presented by Gaye DeCesare
This event was recorded on Wednesday, January 24th, 2018.
This session will address the new 2018 HMDA reporting requirements.
Related Topics: Compliance, Lending
Branch Manager Best Practices
Presented by Honey Shelton
This event was recorded on Tuesday, January 23rd, 2018.
Learn how to build a team and coach them to success.
Related Topics: Human Resources, Management/Employee Development
Opening Business Accounts: Procedures and New CDD Rules
Presented by Deborah Crawford
This event was recorded on Thursday, January 18th, 2018.
This webinar will give you step-by-step written procedures, guidelines, and a workbook for these new rules.
Related Topics: Deposit Accounts, Risk Management/Legal
Sixty (60) Critical Steps For Handling Delinquent & Abandoned Safe Deposit Boxes 2018 Update
Presented by David P. McGuinn
This event was recorded on Wednesday, January 17th, 2018.
Attend this program to learn the 60 critical steps for handling delinquent & abandoned safe deposit boxes.
Related Topics: Security, Operations, Risk Management/Legal
10 Lessons Learned When Your Member Dies
Presented by Deborah Crawford
This event was recorded on Thursday, January 11th, 2018.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Related Topics: Deposit Accounts, Risk Management/Legal
2017 Cybersecurity Year in Review
Presented by Chad Knutson
This event was recorded on Wednesday, December 20th, 2017.
Join a recap of cybersecurity events in 2017 and how to prepare and improve Information Security Programs in 2018.
Related Topics: Security, Operations, Risk Management/Legal
Countdown to CDD Rules: Where Are You Now?
Presented by Deborah Crawford
This event was recorded on Tuesday, December 19th, 2017.
It’s time to implement new CDD rules for legal entities customers. Final rules go into effect on May 11th, 2018.
Related Topics: BSA, Deposit Accounts
Cash Management: How Sales, Operations, and Technology Can Work Together to Generate More Fee Income
Presented by Marci Malzahn
This event was recorded on Monday, December 11th, 2017.
This webinar will deepen your understanding of Cash Management products and services available in the marketplace, identify products and services your credit union currently offers and wha... More →
Related Topics: Operations, Risk Management/Legal
Raising the Bar on Member Service - Proven Engagement Strategies
Presented by 
Honey Shelton and Karen Wiehoff
This event was recorded on Thursday, December 7th, 2017.
This dynamic, fast-moving webinar is your key to setting the bar high for member satisfaction.
Related Topics: Management/Employee Development
Equifax Data Breach: Updates and Lessons Learned
Presented by Chad Knutson
This event was recorded on Tuesday, December 5th, 2017.
Join us to discuss the current facts of the breach, what lead up to it, and what to do in response.
Related Topics: Risk Management/Legal
20 Legal Account Ownerships, Titles, Sample Signature Cards and Legal Documentation
Presented by Deborah Crawford
This event was recorded on Wednesday, November 15th, 2017.
This program is an A-Z on account ownership and documentation. It is a must for anyone who opens or manages new accounts.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Bank Secrecy Act Update
Presented by Kristen Tatlock
This event was recorded on Thursday, November 9th, 2017.
This session will address the new requirements under BSA and also highlight areas of concern to examiners.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal, BSA, Deposit Accounts
Federal Compliance School OnDemand with Live Streaming
Presented by Carl Pry
This event was recorded on Monday, November 6th, 2017.
Attend this Federal Compliance School via Live Streaming Video!
Related Topics: Compliance
Creating the Right Enterprise Risk Management (ERM) Program for YOUR Credit Union
Presented by Marci Malzahn
This event was recorded on Wednesday, November 1st, 2017.
This webinar will assist attendees in creating your first ERM Program OR ensuring that your current program is complete.
Related Topics: Compliance, Risk Management/Legal
Top 10 Health Savings Account Issues
Presented by 
Tammy Schultz
This event was recorded on Wednesday, October 18th, 2017.
Whether your organization already offers HSAs or is just thinking about it, join us as we discuss the Top 10 HSA issues revolving around these increasingly popular accounts.
Related Topics: Risk Management/Legal, Management/Employee Development
Member Complaint Response Management
Presented by 
Bonnie Newsome
This event was recorded on Thursday, October 12th, 2017.
This session will address the compliance requirements and best practices for complaint resolution.
Related Topics: Compliance, Sales, Risk Management/Legal
10 Key Criteria Loan Officers Should Focus On
Presented by Bruce Hull
This event was recorded on Thursday, October 5th, 2017.
This session will discuss 10 key criteria that loan officers need to focus on to ensure that production needs, loan quality and regulatory compliance standards and member expectations and ... More →
Related Topics: Compliance, Lending
Bank Secrecy Act Seminar OnDemand with Live Streaming
Presented by 
Keith Monson
This event was recorded on Thursday, October 5th, 2017.
Attend this Bank Secrecy Act Seminar via Live Streaming Video!
Related Topics: Compliance
Advertising Loans
Presented by Gaye DeCesare
This event was recorded on Thursday, September 28th, 2017.
Join a discussion on the regulatory requirements for advertising various loan products as well as some points to consider in developing a compliant marketing program.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
Advanced Underwriting for Consumer Loans
Presented by Bruce Hull
This event was recorded on Thursday, September 14th, 2017.
This webinar will discuss some methods, tools and tips to help experienced loan officers more quickly, efficiently and accurately decision loans.
Related Topics: Compliance, Lending, Risk Management/Legal
Advertising Share Accounts
Presented by Gaye DeCesare
This event was recorded on Thursday, September 7th, 2017.
Join a discussion on the regulatory requirements for advertising share accounts and suggestions regarding advertising best practices.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal, Deposit Accounts
Advertising and Marketing Compliance: 2-Part Series
Presented by Gaye DeCesare
This event was recorded on Thursday, September 7th, 2017.
This 2-Part series will discuss the compliance issues regarding advertising and marketing the various products credit unio... More →
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
Closing Accounts
Presented by Deborah Crawford
This event was recorded on Wednesday, September 6th, 2017.
This program will focus on the personal account issues of closing accounts and taking off signers in this complex world.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Advanced Health Savings Accounts
Presented by 
Michael Glover
This event was recorded on Wednesday, August 30th, 2017.
Part three of the four part series on HSAs will review difficult HSA issues regarding eligibility requirements, employer contributions, excess contribution issues, prohibited transactions, and repo... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, August 24th, 2017.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
Opening Accounts for Nonresident Aliens: W-8BEN, W-8BENE, CIP and CDD
Presented by Deborah Crawford
This event was recorded on Tuesday, August 22nd, 2017.
During this program we will examine the impact of FATCA, the new forms and 1042S reporting to the IRS. We will also look at acceptable forms of identification and Bank Secrecy Act issues in your Cu... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Introduction to ACH - Part 3
Presented by Kate Cole
This event was recorded on Friday, August 18th, 2017.
This course is designed as an introduction for the novice payments professional into the world of ACH or as a solid refresher for the payments veteran.
Related Topics: Risk Management/Legal
Commercial Loan Checklists
Presented by Anne Lolley
This event was recorded on Thursday, August 17th, 2017.
This program will guide bankers through compliance-related laws that apply to commercial loans as well as address compliance issues and best practice suggestions and reminders.
Related Topics: Compliance, Risk Management/Legal, Lending
Same Day ACH: Round Two
Presented by Kate Cole
This event was recorded on Wednesday, August 16th, 2017.
Join a discussion on Same Day ACH Debits.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
Introduction to ACH - Part 2
Presented by Kate Cole
This event was recorded on Friday, August 11th, 2017.
This section will help you understand the responsibilities of being an ODFI.
Related Topics: Risk Management/Legal
Basic Underwriting for Consumer Loans
Presented by Bruce Hull
This event was recorded on Thursday, August 10th, 2017.
Join a discussion on the concepts and knowledge needed to underwrite and decision loans and other forms of credit.
Related Topics: Compliance, Lending, Risk Management/Legal
Introduction to Health Savings Accounts
Presented by Michael Glover
This event was recorded on Wednesday, August 9th, 2017.
Part two of the four part series will help you understand the fundamentals of HSAs and basic HSA compliance rules.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Introduction to ACH - Part 1
Presented by Kate Cole
This event was recorded on Friday, August 4th, 2017.
The ACH Basics and Overview is designed as an introduction to ACH processing.
Related Topics: Risk Management/Legal
Introduction to ACH - 3 Part Series
Presented by Kate Cole
This event was recorded on Friday, August 4th, 2017.
The ACH Basics and Overview is designed as an introduction to ACH processing.
Related Topics: Risk Management/Legal
Increasing Fee Income without Raising Fees
Presented by David Carlson
This event was recorded on Friday, July 28th, 2017.
Related Topics: Risk Management/Legal, Risk Management/Legal
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, July 27th, 2017.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
Best-Ever Compliance Checklist for Consumer Loans
Presented by Anne Lolley
This event was recorded on Wednesday, July 26th, 2017.
This webinar will cover Anne Lolley's compliance checklists, designed to chronologically lead lenders and processors through the various compliance requirements.
Related Topics: Compliance, Risk Management/Legal, Lending
The Expanding World of Health Savings Accounts
Presented by Michael Glover
This event was recorded on Thursday, July 20th, 2017.
Part one of the four part series, this course offers insight into the HSA market—including its growth, the prospects for future growth, and the reasons behind it all.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Health Savings Accounts - 4 Part Webinar Series
Presented by 
Ascensus
This event was recorded on Thursday, July 20th, 2017.
Attend this four part series for all of the information you need on Health Savings Accounts.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Advanced Collection Techniques That Reduce Delinquency & Loss
Presented by Bruce Hull
This event was recorded on Thursday, July 13th, 2017.
Attend a discussion on the tools and methodologies of advanced collection techniques.
Related Topics: Compliance, Lending, Risk Management/Legal
Alert! Regulation CC Final Amendments affecting Check Clearing
Presented by Deborah Crawford
This event was recorded on Tuesday, July 11th, 2017.
Attend this program to hear about the new Reg CC amendments!
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Beginning Collection Techniques and Methodologies for Entry Level Collectors
Presented by Bruce Hull
This event was recorded on Thursday, June 29th, 2017.
This webinar will discuss the knowledge, skills, tools, and techniques needed for beginning collectors/officers.
Related Topics: Compliance, Lending, Risk Management/Legal
Legal Issues of Checks
Presented by Deborah Crawford
This event was recorded on Thursday, June 22nd, 2017.
Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, June 22nd, 2017.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
10 Lessons Learned When Your Member Dies
Presented by Deborah Crawford
This event was recorded on Tuesday, June 6th, 2017.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Tuesday, May 30th, 2017.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
8 Keys to Teller Excellence
Presented by Janice Branch
This event was recorded on Thursday, May 25th, 2017.
Develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Webinar Subscription Packages
Presented by Carl Pry
This event was recorded on Monday, May 22nd, 2017.
If your institution attends at least 5 webinars per year, a webinar subscription package is a no-brainer!
Related Topics: Compliance, IRAs, Lending, Human Resources, BSA, Deposit Accounts, Sales, Management/Employee Development, Risk Management/Legal
For Salespeople: Learn How Top Producing Bankers Prospect for Business
Presented by 
Jack Kasel
This event was recorded on Monday, May 22nd, 2017.
Become more effective at the early steps in the sales process so you can shorten the sales cycle, eliminate stalls and "think it overs" at the closing table, and close more business.
Related Topics: Sales
Mastering the FFIEC Cybersecurity Assessment Tool
Presented by Chad Knutson
This event was recorded on Thursday, May 18th, 2017.
Review expectations within CAT guidance, review the assessment tool and provide insight surrounding issues that have surfaced.
Related Topics: Risk Management/Legal, Risk Management/Legal, Risk Management/Legal
Indirect Lending: Improving and Strengthening Controls
Presented by Bruce Hull
This event was recorded on Tuesday, May 16th, 2017.
This session will discuss the controls needed for today's indirect loan programs.
Related Topics: Compliance, Lending
Federal Compliance School OnDemand with Live Streaming
Presented by Carl Pry
This event was recorded on Monday, May 8th, 2017.
Attend this Federal Compliance School via Live Streaming Video!
Related Topics: Compliance, Lending, Risk Management/Legal
HMDA Reporting for 2018 Applications
Presented by Kristen Tatlock
This event was recorded on Wednesday, May 3rd, 2017.
This session will provide an overview of what credit unions need to know about data collection and reporting for loans acted on during the 2018 calendar year.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
Streamlining the Real Estate Loan Process
Presented by Bruce Hull
This event was recorded on Thursday, April 27th, 2017.
This presentation will discuss concepts, methodologies, and tools for streamlining the real estate lending process.
Related Topics: Compliance, Risk Management/Legal, Lending
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, April 20th, 2017.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
Loan Growth Strategies
Presented by Bruce Hull
This event was recorded on Thursday, April 20th, 2017.
This presentation will discuss the ever-challenging topic of loan growth strategies.
Related Topics: Compliance, Risk Management/Legal, Lending
Branch Manager Best Practices
Presented by Honey Shelton
This event was recorded on Thursday, April 13th, 2017.
Learn how to build a team that works together for the common good.
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Developing a Star Teller
Presented by Deborah Crawford
This event was recorded on Tuesday, April 11th, 2017.
This webinar focuses on the compliance and technical skills that your teller needs to be successful at his or her job.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development
Handling Power of Attorney Documents on New Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, April 6th, 2017.
This program will examine multiple types of POAs, when they can be used and some general procedures to implement in your financial institution.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development, Deposit Accounts
HMDA Reporting for 2017 Applications
Presented by Kristen Tatlock
This event was recorded on Wednesday, April 5th, 2017.
This session will provide an overview of what credit unions need to know about data collection and reporting for loans acted on during the 2017 calendar year.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
HMDA Reporting - 2 Part Webinar Series
Presented by Kristen Tatlock
This event was recorded on Wednesday, April 5th, 2017.
This series will provide an overview of what credit unions need to know about data collection and reporting for loans acted on in 2017 and 2018.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, March 30th, 2017.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
Annual BSA Officer and Staff Training 2017
Presented by Deborah Crawford
This event was recorded on Friday, March 24th, 2017.
Preparing for the BSA exam is made easy with this comprehensive webinar.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal, BSA
New FFIEC Information Security Booklet
Presented by Chad Knutson
This event was recorded on Thursday, March 23rd, 2017.
This program will provide a review of the new FFIEC Information Security Booklet.
Related Topics: Risk Management/Legal, Risk Management/Legal, Risk Management/Legal
Auditing for TRID Compliance
Presented by Kyla Dartez
This event was recorded on Wednesday, March 15th, 2017.
This session will provide a step-by-step guide to reviewing LEs and CDs for accuracy and timeliness.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
Coaching Effectiveness for Managers
Presented by Janice Branch
This event was recorded on Tuesday, March 14th, 2017.
Empowering, practical and useful information that can increase leadership skills required by managers.
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Call Center Representative Training
Presented by 
J.T. Turner
This event was recorded on Wednesday, March 8th, 2017.
This webinar will focus on the customer service aspects of Call Centers.
Related Topics: Sales
Regulation CC: Checks and Holds
Presented by Deborah Crawford
This event was recorded on Friday, March 3rd, 2017.
This webinar will help your staff determine if your procedures are in or out of regulation and provide courses of action if necessary.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Individual Tax Return Review For Mortgage Decisions, Form 1040 with Basic Schedules
Presented by J.T. Turner
This event was recorded on Wednesday, March 1st, 2017.
This class gives a line by line review of the personal tax returns and the accompanying forms.
Related Topics: Risk Management/Legal, Lending
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, February 23rd, 2017.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
Conducting Compliance Audits
Presented by Kyla Dartez
This event was recorded on Tuesday, February 21st, 2017.
This session will cover what a compliance audit should address and how to develop an audit plan.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
Customer Identification Programs and Customer Due Diligence: Update
Presented by Deborah Crawford
This event was recorded on Tuesday, February 21st, 2017.
This program will evaluate CIP, CDD and EDD regulations, exam guidance and provide thoughts on how to proceed with a program that is friendly to the account holder.
Related Topics: Compliance, Risk Management/Legal, BSA, Deposit Accounts
Top 10 IRA Issues
Presented by 
Paul Cullen & Mike Glover
This event was recorded on Friday, February 17th, 2017.
This webinar will provide an interesting and unique perspective on the Top 10 IRA issues facing financial organizations today.
Related Topics: IRAs, Sales, Risk Management/Legal
Error Resolution Under Regulation E and Regulation Z
Presented by Kristen Tatlock
This event was recorded on Wednesday, February 15th, 2017.
This session will discuss error resolution requirements mandated by Regulation E and Regulation Z.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
For Sales Managers: How to Hire Better Bankers Who Can Sell
Presented by 
Alex Cole
This event was recorded on Monday, February 13th, 2017.
This webinar will introduce a proven process for searching, interviewing, hiring and on-boarding bankers and other financial sales people.
Related Topics: Sales
Opening Trust Accounts: Documenting Authority & Liability
Presented by Deborah Crawford
This event was recorded on Thursday, February 9th, 2017.
This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situations change.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Basic Underwriting
Presented by J.T. Turner
This event was recorded on Tuesday, January 31st, 2017.
This class will give an excellent overview of the components an underwriter considers in reviewing a loan.
Related Topics: Risk Management/Legal, Lending, Risk Management/Legal
IRA Rollovers and Transfers have changed, are you prepared?
Presented by Paul Cullen & Mike Glover
This event was recorded on Tuesday, January 31st, 2017.
This webinar will discuss rollovers and transfers as well as direct and indirect rollovers and will also touch on designated Roth account assets.
Related Topics: IRAs, Sales, Risk Management/Legal
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, January 26th, 2017.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
Overdraft Programs Under Regulation E and Truth-in-Savings
Presented by Bonnie Newsome
This event was recorded on Wednesday, January 25th, 2017.
Important compliance considerations in Regulation E and Truth-in-Savings.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal, Deposit Accounts
IRAs - 3 Part Webinar Series
Presented by Paul Cullen & Mike Glover
This event was recorded on Tuesday, January 24th, 2017.
These sessions will provide a comprehensive review of Roth and Traditional IRAs including rollovers, transfers and the most recent issues institutions face regarding IRAs.
Related Topics: IRAs, Sales, Risk Management/Legal
Introduction to IRAs
Presented by 
Stacy Torkelson & Ryan Przybilla
This event was recorded on Tuesday, January 24th, 2017.
For those who are new to IRAs or need a refresher, this webinar provides the fundamentals of Traditional and Roth IRAs.
Related Topics: IRAs, Sales, Risk Management/Legal
Opening Business Accounts
Presented by Deborah Crawford
This event was recorded on Tuesday, January 17th, 2017.
This program is designed to develop your expertise in business account ownership and authority.
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development, Deposit Accounts
Cybercrime: Ransomware
Presented by Chad Knutson
This event was recorded on Friday, January 13th, 2017.
Attend this program for an overview of ransomware attacks and industry best practices for protection.
Related Topics: Risk Management/Legal, Risk Management/Legal, Risk Management/Legal
Regulation E – An Overview
Presented by Kristen Tatlock
This event was recorded on Wednesday, January 11th, 2017.
This session will provide an overview of Reg. E's current provisions.
Related Topics: Compliance, Sales, Risk Management/Legal
Regulation E - 3 Part Webinar Series
Presented by Kristen Tatlock
This event was recorded on Wednesday, January 11th, 2017.
These sessions will provide a comprehensive review of Regulation E and its provisions.
Related Topics: Compliance, Sales, Risk Management/Legal
Onboarding Your New Hire
Presented by Honey Shelton
This event was recorded on Tuesday, January 10th, 2017.
Maximize the success of the new hire by providing tools and best practices you can use to create an effective onboarding process in your organization.
Related Topics: Sales, Management/Employee Development, Human Resources
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, December 15th, 2016.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
UDAAP - Understanding Unfair, Deceptive, or Abusive Acts and Practices
Presented by Kristen Tatlock
This event was recorded on Wednesday, December 14th, 2016.
This session will cover definitions, CFPB enforcement actions, advertisements, products, services, and ... More →
Related Topics: Compliance, Lending, Risk Management/Legal
Cybersecurity: 2016 Year in Review
Presented by Chad Knutson
This event was recorded on Friday, December 9th, 2016.
Attend this program for a 2016 recap of Cybersecurity events and how to be prepared for 2017.
Related Topics: Risk Management/Legal, Risk Management/Legal, Risk Management/Legal
Indirect Lending: Improving and Strengthening Controls
Presented by Bruce Hull
This event was recorded on Friday, December 2nd, 2016.
This session will discuss the controls needed for today's indirect loan programs.
Related Topics: Compliance, Lending
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, November 17th, 2016.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
Opening Nonresident Alien Accounts: W-8BEN, CIP and CDD
Presented by Deborah Crawford
This event was recorded on Thursday, November 17th, 2016.
During this program we will examine the impact of FATCA, the new forms and 1042S reporting to the IRS. We will also look at acceptable forms of identification an... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
5 Performance Factors for Success in Sales
Presented by Jack Kasel
This event was recorded on Monday, November 14th, 2016.
This webinar will help you by focusing on how the major performance factors may be affecting your selling success.
Related Topics: Sales
Regulation C & the Home Mortgage Disclosure Act
Presented by Kristen Tatlock
This event was recorded on Wednesday, November 9th, 2016.
This session will discuss reporting thresholds, which loans are covered under the rule, and what information credit unions have to collect and report.
Related Topics: Compliance, Risk Management/Legal, Lending
Advanced Collection Techniques That Reduce Delinquency & Loss
Presented by Bruce Hull
This event was recorded on Tuesday, November 8th, 2016.
How can we proactively find ways to collect delinquent accounts, retain the loyalty of the borrowers and minimize losses? Join us for a discussion of advanced co... More →
Related Topics: Compliance, Sales, Lending
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Monday, October 31st, 2016.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
The Efficient & Effective Branch Manager
Presented by Honey Shelton
This event was recorded on Thursday, October 27th, 2016.
A one-hour webinar focused on elevating your effectiveness as a leader. The smooth and consistent operation of yo... More →
Related Topics: Sales, Risk Management/Legal, Human Resources
Regulation E and Debit Card Error Resolution
Presented by Gaye DeCesare
This event was recorded on Wednesday, October 26th, 2016.
This session will include an overview of the requirements, with special emphasis on the error resolution process.
Related Topics: Compliance, Risk Management/Legal
Auditing for TRID Compliance
Presented by Kristen Tatlock
This event was recorded on Wednesday, October 19th, 2016.
During this session, we’ll talk about what credit unions should look for as you do a TRID compliance review to evaluate your credit union’s good faith efforts for due diligence.
Related Topics: Compliance, Risk Management/Legal, Lending
10 Key Criteria Loan Officers Should Focus On
Presented by Bruce Hull
This event was recorded on Monday, October 17th, 2016.
This session will discuss 10 key criteria that loan officers need to focus on to ensure that production... More →
Related Topics: Compliance, Lending
10 Lessons Learned When Your Member Dies
Presented by Deborah Crawford
This event was recorded on Thursday, October 13th, 2016.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Related Topics: IRAs, Sales, Risk Management/Legal, Management/Employee Development
Compliance Rules for Lenders
Presented by Susan Costonis
This event was recorded on Thursday, October 6th, 2016.
This session will cover key lending compliance regulations (highlights of the Equal Credit Opportunity Act, HMDA, Flood, RESPA, Truth in Lending, and Fair Credit... More →
Related Topics: Compliance, Risk Management/Legal, Lending
Call Center Representative Training
Presented by J.T. Turner
This event was recorded on Thursday, September 29th, 2016.
This webinar will focus on the customer service aspects of Call Centers.
Related Topics: Sales
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, September 22nd, 2016.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
7 Habits of Highly Successful Sales Staff
Presented by Jack Kasel
This event was recorded on Monday, September 19th, 2016.
This powerful webinar will share the proven best practices of top producers so you can teach and coach your team to help them become more effective and reach the... More →
Related Topics: Sales
Critical Issues on Share Accounts: The Share Account Interview for Business Entities
Presented by Deborah Crawford
This event was recorded on Thursday, September 15th, 2016.
Learn what steps we must take to “know this customer” and their anticipated transactions in the account. Join us for the "howMore →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Advanced Underwriting Skills for Consumer Loans
Presented by Bruce Hull
This event was recorded on Monday, September 12th, 2016.
Credit unions ne... More →
Related Topics: Lending
Commercial Loan Checklists
Presented by Anne Lolley
This event was recorded on Wednesday, September 7th, 2016.
This program will guide bankers through compliance-related laws that apply to commercial loansMore →
Related Topics: Compliance, Risk Management/Legal, Lending
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, August 25th, 2016.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
8 Keys to Teller Excellence
Presented by Janice Branch
This event was recorded on Thursday, August 25th, 2016.
The Eight Keys to Teller Excellence webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Critical Issues on Closing Accounts
Presented by Deborah Crawford
This event was recorded on Thursday, August 18th, 2016.
This program will focus on the personal account issues of closing accounts and taking off signers in th... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Best-Ever Compliance Checklist for Consumer Loans
Presented by Anne Lolley
This event was recorded on Wednesday, August 10th, 2016.
In this webinar, Anne Lolley will once again offer her colorful and easy-to-use checklists to credit unions. The checklists are designed to chronologically lead lenders and processors through the v... More →
Related Topics: Compliance, Risk Management/Legal, Lending
Alert! Implementing New Customer Due Diligence Rules: Part Two - Consumers
Presented by Deborah Crawford
This event was recorded on Friday, August 5th, 2016.
Learn about the three elements that apply to consumer accounts and how to&nb... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, July 28th, 2016.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
Electronic Transactions - SWIFT Breaches Highlight Growing Wire Fraud
Presented by Jon Waldman
This event was recorded on Thursday, July 28th, 2016.
In this hot topic webinar, we will provide background on the SWIFT losses, explore how these fraud schem... More →
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
Regulation CC: Update and Review
Presented by Deborah Crawford
This event was recorded on Wednesday, July 20th, 2016.
This program will be a review of as well as update attendees on Regulation CC. We will also cover questions such as: can we place a hold on a cashier’s check? Ho... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Critical issues on Opening Share Accounts: Identifying Your Member
Presented by Deborah Crawford
This event was recorded on Thursday, July 14th, 2016.
In this program, we will look at More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Ransomware Spurs New Guidance
Presented by 
Dr. Kevin Streff
This event was recorded on Thursday, July 7th, 2016.
In this presentation, we will demonstrate the impact of ransomware, review recent guidance, and explore ... More →
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, June 30th, 2016.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
ALERT! New Customer Due Diligence Rules: Part One Legal Entity Customers
Presented by Deborah Crawford
This event was recorded on Friday, June 17th, 2016.
It’s time to implement new CDD rules for legal entities customers. This program will highlight the nuts and bolts of the new regulation issued May the 11th and w... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
New FFIEC Management Guidance
Presented by Dr. Kevin Streff
This event was recorded on Wednesday, June 15th, 2016.
This presentation will address: Newly Integrated Cybersecurity Expectations, Clarification around Chief ... More →
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
10 Critical Issues on Opening Accounts for Limited Liability Companies
Presented by Deborah Crawford
This event was recorded on Thursday, June 9th, 2016.
n this program learn how to open, document, change signers and handle the paperwork on Limited Liability Company accounts.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Onboarding Your New Hire
Presented by 
Zack Merrill
This event was recorded on Friday, June 3rd, 2016.
This dynamic program will help raise the bar when it comes to engaging and training new employees from the start. Wow them with a genuine interest and care in th... More →
Related Topics: Sales, Human Resources, Management/Employee Development
Cybersecurity Exams
Presented by Dr. Kevin Streff
This event was recorded on Wednesday, May 25th, 2016.
In this presentation, learn more about the NCUA’s expectations, the FFIEC Cybersecurity Assessment Guidance, and how to effective implement the assessment and mi... More →
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal
Are They Really a Prospect?
Presented by Jack Kasel
This event was recorded on Monday, May 9th, 2016.
This webinar will help you become more effective at the early steps in the sales process so you can shorten the sales cycle, eliminate stalls and "think it overs... More →
Related Topics: Sales
10 Critical Issues on Opening Formal and Informal Trust Accounts
Presented by Deborah Crawford
This event was recorded on Monday, May 9th, 2016.
This webinar will cover standard trust-opening procedures and many questions that arise as trusts and account holder situations change.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Motivating & Managing the Front Line
Presented by Honey Shelton
This event was recorded on Friday, May 6th, 2016.
This program will focus on frontline performance management - it’s the key to the employee becoming mot... More →
Related Topics: Sales, Human Resources, Management/Employee Development
Credit Reports and Credit Scores
Presented by J.T. Turner
This event was recorded on Monday, April 18th, 2016.
Reports and Scores have become the key factor in the majority of loan decisions. Properly reading the I... More →
Related Topics: Risk Management/Legal, Lending
Key Monitoring and Underwriting Criteria for Business Loans
Presented by Bruce Hull
This event was recorded on Tuesday, April 12th, 2016.
Ensuring that business loans are adequately decisioned at the “front-end” of the business loan process and adequately being monitored after business loans are gr... More →
Related Topics: Lending
Critical Issues on Opening Nonresident Alien Accounts: W-8BEN, CIP and CDD
Presented by Deborah Crawford
This event was recorded on Tuesday, April 5th, 2016.
During this program we will examine the impact of FATCA, the new forms and 1042S reporting to the IRS. We will also look at acceptable forms of identification an... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
TRID Document Review
Presented by J.T. Turner
This event was recorded on Thursday, March 31st, 2016.
The Tila-Respa Integrated Disclosure (TRID),was placed in action this past October. The new disclosures... More →
Related Topics: Risk Management/Legal, Lending
Deliver the WOW to Your Member
Presented by Janice Branch
This event was recorded on Thursday, March 24th, 2016.
This webinar is meant to help you learn and apply skills and techniques that will bring you and the member high satisfaction.... More →
Related Topics: Sales, Sales, Management/Employee Development
Compliance Perspectives: A Monthly Update
Presented by Carl Pry
This event was recorded on Thursday, March 24th, 2016.
A monthly webinar series to help you keep up with changes and deadlines in the compliance area in a quick and easy format.
Related Topics: Compliance
Advanced Underwriting Skills for Consumer Loans
Presented by Bruce Hull
This event was recorded on Tuesday, March 8th, 2016.
Credit unions ne... More →
Related Topics: Lending
10 Critical Issues on Handling Power of Attorney Documents
Presented by Deborah Crawford
This event was recorded on Tuesday, February 23rd, 2016.
This program will look at power of attorney "critical issues" and how to prevent your institution from making costly mistakes in handling these high risk documen... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Branch Manager Best Practices
Presented by Honey Shelton
This event was recorded on Wednesday, February 17th, 2016.
A one-hour webinar focused on elevating your effectiveness as a leader. The smooth and consistent operation of yo... More →
Related Topics: Sales, Human Resources, Risk Management/Legal
IRA Distributions: Premature and Normal
Presented by 
Christy Crawford
This event was recorded on Thursday, February 11th, 2016.
In this IRA webinar, we will work on the distribution side of the IRA. You will learn various distributions from the IRA, from premature to normal distributions ... More →
Related Topics: IRAs, Risk Management/Legal, Management/Employee Development
Advanced Collection Techniques That Reduce Delinquency & Loss
Presented by Bruce Hull
This event was recorded on Wednesday, February 3rd, 2016.
How can we proactively find ways to collect delinquent accounts, retain the loyalty of the borrowers and minimize losses? Join us for a discussion of advanced co... More →
Related Topics: Compliance, Sales, Lending
IRA Basics
Presented by Christy Crawford
This event was recorded on Thursday, January 28th, 2016.
If you have just started with IRAs or want a good review of IRA fundamentals, this is the program for you.
Related Topics: IRAs, Risk Management/Legal, Management/Employee Development
10 Critical Issues for Social Security Representative Payee Accounts
Presented by Deborah Crawford
This event was recorded on Wednesday, January 27th, 2016.
This program will discuss the opening of new account for social security representative payees.
Related Topics: Sales, Risk Management/Legal, Management/Employee Development
Understanding CCC Loans for Ag Lenders
Presented by 
Paul Gorman
This event was recorded on Wednesday, January 13th, 2016.
Now that crop prices are much lower, farmers are again storing more grain and relying on CCC loans to provide temporary funds until they sell grain months later.... More →
Related Topics: Lending, Management/Employee Development
Developments in Federal Wage and Hour Law
Presented by 
Geoff Lacy
This event was recorded on Wednesday, December 16th, 2015.
Related Topics: Human Resources
Opening Business Accounts - The Big Four
Presented by Deborah Crawford
This event was recorded on Wednesday, December 9th, 2015.
Opening business accounts starts with the big four: Sole Proprietorships, Partnerships, Limited Liability Companies and Corporations. During this program, you will learn how to set-up account car... More →
Related Topics: Compliance, Sales, Risk Management/Legal, Lending, Management/Employee Development
Lending Compliance 101
Presented by Anne Lolley
This event was recorded on Thursday, December 3rd, 2015.
In this unique one-hour webinar, Anne Lolley will provide an easy-to-understand overview of the federal compliance laws. Credit unions will find this is a great training webinar for newer lenders a... More →
Related Topics: Compliance, Risk Management/Legal, Lending
How to Sell in Any Banking Market
Presented by Jack Kasel
This event was recorded on Monday, November 16th, 2015.
Related Topics: Sales
Common Business Entities - What You Need to Know
Presented by Anne Lolley
This event was recorded on Monday, November 9th, 2015.
In this one-hour webinar Anne will address the most common business entities and provide viewe... More →
Related Topics: Compliance, Risk Management/Legal, Lending
Secured Transactions - The Article 9 Rules
Presented by Anne Lolley
This event was recorded on Wednesday, October 28th, 2015.
When a lender secures a loan with personal property, he or she must comply with the Article 9 ... More →
Related Topics: Compliance, Risk Management/Legal, Lending
Understanding the Residential Mortgage Application
Presented by J.T. Turner
This event was recorded on Wednesday, October 21st, 2015.
This class will give a clear and in depth look at the key document in the Mortgage Lending process, including a line by line review and full explanation of all s... More →
Related Topics: Risk Management/Legal, Lending
7 Habits of Highly Effective Banking Sales Teams
Presented by Jack Kasel
This event was recorded on Monday, October 19th, 2015.
Related Topics: Sales
10 Lessons Learned When Your Member Dies
Presented by Deborah Crawford
This event was recorded on Wednesday, October 14th, 2015.
Learn about checks, IRAs, deposit ownership, trusts, UTMA, affidavits of heirship and other complex issues that can occur when a member dies.
Your member passed away yesterday and the famil... More →
Related Topics: Compliance, IRAs, Sales, Risk Management/Legal, Human Resources, Management/Employee Development
Optimizing Your Loan Review Process
Presented by 
Ancin Cooley
This event was recorded on Thursday, October 8th, 2015.
Loan review is a key component to your Credit Union's credit risk management program and should serve as an early warning system. Although, ... More →
Related Topics: Risk Management/Legal, Lending, Risk Management/Legal
Stress Testing 101
Presented by Ancin Cooley
This event was recorded on Monday, October 5th, 2015.
As regulators place greater emphasis on risk management frameworks and overall corporate governance, proactive credit union leaders should employ stress testing methods to evaluate the impact of ke... More →
Related Topics: Risk Management/Legal, Lending, Risk Management/Legal
Best-Ever Compliance Checklist for Consumer Loans
Presented by Anne Lolley
This event was recorded on Thursday, October 1st, 2015.
In this webinar, Anne Lolley will once again offer her colorful and easy-to-use checklists to credit unions. This latest version includes the integrated disclosure requirements.More →
Related Topics: Compliance, Risk Management/Legal, Lending
Flood Insurance Requirements
Presented by Anne Lolley
This event was recorded on Monday, September 28th, 2015.
In this one-hour webinar, Anne Lolley will guide lenders and processors through the ma... More →
Related Topics: Compliance, Risk Management/Legal, Lending
Annual BSA Training for the Frontline
Presented by Deborah Crawford
This event was recorded on Wednesday, September 16th, 2015.
The Bank Secrecy Act requires training on three key issues: your policy, the regulation and job specific training. This webinar reviews all the basic regulatory and job specific training for the fr... More →
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal, Risk Management/Legal, BSA
For Salespeople: Avoid the Big Mistakes and Get Commitment
Presented by Jack Kasel
This event was recorded on Monday, September 14th, 2015.
Related Topics: Sales
Vital Check Issues: 25 Questions and Answers
Presented by Deborah Crawford
This event was recorded on Thursday, September 10th, 2015.
25 Commonly Asked Check Questions: Legal, Procedural and Ownership Issues
Related Topics: Compliance, Sales, Risk Management/Legal, Management/Employee Development
Appraisals 101: The Sales Comparison Approach
Presented by J.T. Turner
This event was recorded on Tuesday, August 25th, 2015.
This webinar will introduce the basics of this method of valuation, so lending staff can make ... More →
Related Topics: Lending
Smart Social Media
Presented by J.T. Turner
This event was recorded on Monday, August 24th, 2015.
With the explosion of the use of social media, a lending institution must take two critical steps. The smart and reactive use of social media, and the establishment of a social media policies for t... More →
Related Topics: Sales, Sales, Human Resources
Opening Trust, Estate and Fiduciary Accounts
Presented by Deborah Crawford
This event was recorded on Tuesday, August 11th, 2015.
Many accountholders use trusts to plan for their estate, family, taxes, etc. When opening these special accounts, you need to know about proper documentation, CIP, and signature card responsibilit... More →
Related Topics: Risk Management/Legal, Lending, Human Resources, Management/Employee Development
Do's and Don'ts on Checks
Presented by Deborah Crawford
This event was recorded on Wednesday, August 5th, 2015.
These simple do’s and don’ts will keep your financial institution from losing money and creating chaos in the back office. Learn the safe way to handle checks and be sure that you and your financia... More →
Related Topics: Risk Management/Legal, Management/Employee Development, Sales, Human Resources, Management/Employee Development
Home Equity Lines of Credit
Presented by J.T. Turner
This event was recorded on Thursday, July 30th, 2015.
With the real estate market changing, the ability to offer a full menu of products is more critical than ever. This class will look at Home Equity Lines of Credit, giving an excellent overview of b... More →
Related Topics: Sales, Sales, Lending, Management/Employee Development
IRA Products
Presented by Christy Crawford
This event was recorded on Monday, July 20th, 2015.
This basic IRA webinar is designed for those new to IRAs or is a great review for those who have been in the business for a while.
Related Topics: IRAs
Opening Accounts for Nonresident Aliens: W-8BEN, W-8BEN E and Due Diligence Rules
Presented by Deborah Crawford
This event was recorded on Thursday, July 9th, 2015.
This session will address the following questions about procedures and your financial institution: What does the law say about identifying nonresident aliens? What type of identification is being u... More →
Related Topics: Management/Employee Development, Sales, Risk Management/Legal, Management/Employee Development
Analyzing Sole Proprietorships and One-Member LLC's
Presented by Vin DiCara
This event was recorded on Tuesday, June 23rd, 2015.
Sole proprietorships and one-member limited liability companies (LLC's) are different in some respects, but very similar in others. Even though one-member LLC's provide some protection through the ... More →
Related Topics: Risk Management/Legal, Lending, Risk Management/Legal
New Share Member Account Interview - CIP, CDD and Legal Issues
Presented by Deborah Crawford
This event was recorded on Wednesday, June 10th, 2015.
The New Member Interview is the frontline security against fraud, money laundering and illegal activity at your financial institution. This program builds the compliance tasks, worksheets and requi... More →
Related Topics: Risk Management/Legal, Sales, Sales, Management/Employee Development, Risk Management/Legal, Human Resources, Risk Management/Legal, Management/Employee Development
Handling Powers of Attorney
Presented by Deborah Crawford
This event was recorded on Thursday, June 4th, 2015.
Today, someone you have never met walks in with a power of attorney and demands to be added to your accountholder's accounts--an accountholder with hundreds of thousands of dollars with your credit... More →
Related Topics: Sales, Risk Management/Legal, Management/Employee Development, Risk Management/Legal, Human Resources, Management/Employee Development
Digital Signatures & E-mail Encryption: Keeping Your Institution Safe and Compliant
Presented by 
Neal Doshi
This event was recorded on Wednesday, May 20th, 2015.
Financial institutions are more concerned than ever with meeting compliance requirements with current and future consumer protection regulations. Email encryption and digital signatures are a part ... More →
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal, Risk Management/Legal, Human Resources, Risk Management/Legal
For Sales Managers: Why Aren't Your Bankers Selling?
Presented by Jack Kasel
This event was recorded on Monday, May 11th, 2015.
This webinar will show you a unique process you can adopt immediately to get comfortable with how and when to ask your best clients for introductions.
Related Topics: Sales
Coaching Sticky Situations and Stinky People
Presented by Honey Shelton
This event was recorded on Tuesday, May 5th, 2015.
Join Honey Shelton and learn about understanding motivation and take notes about coaching that works! This is empowering, practical and useful information that can reduce the stick and the stink!More →
Related Topics: Management/Employee Development
Alert! FFIEC BSA/AML Exam Manual Changes
Presented by Deborah Crawford
This event was recorded on Tuesday, April 28th, 2015.
This program will cover the FFIEC BSA/AML Exam Manual changes for credit unions. We will look at the new verbiage and some new sections that may be important in the day to day running of your credi... More →
Related Topics: Compliance, Risk Management/Legal, BSA
Repaying Loans: Cashflow, Collateral, & Personal Guarantees
Presented by Vin DiCara
This event was recorded on Thursday, April 16th, 2015.
This program will explore these three means of getting repaid and identify the challenges that lenders face in each scenario.
Related Topics: Risk Management/Legal, Lending, Risk Management/Legal
Mastering the Art of Cross Selling
Presented by Honey Shelton
This event was recorded on Tuesday, March 24th, 2015.
Aimed at the frontline staff including tellers, members service representatives, call center personnel, account managers and branch managers, this program reminds participants how to excel at cross... More →
Related Topics: Management/Employee Development
Cashflow Analysis
Presented by Vin DiCara
This event was recorded on Wednesday, March 18th, 2015.
In order to be approved for a loan, businesses need to establish the ability to generate enough cashflow to service both existing and proposed debt. This seminar will examine cashflow&n... More →
Related Topics: Risk Management/Legal, Risk Management/Legal, Lending
For Salespeople: Grow Your Business with Introductions!
Presented by Jack Kasel
This event was recorded on Monday, March 9th, 2015.
This webinar will show you a unique process you can adopt immediately to get comfortable with how and when to ask your best clients for introductions.
Related Topics: Sales
For Sales Managers: How to Hire Better Bankers Who Can Sell
Presented by Jack Kasel
This event was recorded on Monday, February 9th, 2015.
A big problem many financial institutions have is finding bankers who are also sales people to be successful at their firm, this webinar will help.
Related Topics: Sales
2015 Credit Union Compliance Outlook: A Look Into My Crystal Ball
Presented by 
David Reed
This event was recorded on Wednesday, January 28th, 2015.
If you want to know the latest and greatest IRA changes, this annual update is a "must" attend.
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal, Lending
7 Habits of Supervisor Success
Presented by Honey Shelton
This event was recorded on Tuesday, January 20th, 2015.
This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor. A positive, real-world approach for delivering extraordin... More →
Related Topics: Risk Management/Legal, Human Resources, Management/Employee Development
Appraisals and Evaluations - The Federal Guidelines
Presented by Anne Lolley
This event was recorded on Monday, January 12th, 2015.
Related Topics: Compliance, Risk Management/Legal, Lending
Understanding the HMDA Requirements
Presented by Anne Lolley
This event was recorded on Wednesday, December 10th, 2014.
Regardless of whether your credit union is very new to HMDA or HMDA-experienced, this straight-forward one-hour webinar will help you understand the HMDA requirements. We'll explain how to identify... More →
Related Topics: Compliance, Lending, Risk Management/Legal
What if Employee Engagement Actually Mattered
Presented by 
Broc Edwards
This event was recorded on Thursday, December 4th, 2014.
Does engagement matter? Absolutely. So, what do we need to do about it?
Related Topics: Human Resources
8-Step No Fail Phone Call Approach
Presented by Jack Kasel
This event was recorded on Monday, November 10th, 2014.
This webinar will introduce you to a different way to schedule quality appointments.
Related Topics: Sales
Flood Insurance
Presented by Anne Lolley
This event was recorded on Wednesday, October 22nd, 2014.
It is not uncommon for examiners to criticize credit unions for failing to comply with the flood insurance requirements. In this webinar, Anne will guide lenders and processors through the current ... More →
Related Topics: Compliance
Build a No-Excuses Sales Environment
Presented by 
Anthony Cole
This event was recorded on Monday, October 6th, 2014.
Participate in this webinar if you need to drive more consistent sales growth.
Related Topics: Sales
Robbery Procedures, Counterfeit and Fraudulent Items: Program for Credit Unions
Presented by Christy Crawford
This event was recorded on Wednesday, September 17th, 2014.
Related Topics: Risk Management/Legal, Management/Employee Development, Risk Management/Legal
The Art & Science of Asking Questions
Presented by 
Walt Gerano
This event was recorded on Monday, September 8th, 2014.
Understanding some of the simple rules and principles of asking questions provided in this session will help you prepare.
Related Topics: Sales
Lending 101
Presented by Anne Lolley
This event was recorded on Thursday, August 28th, 2014.
In this webinar, Anne will gather, summarize and explain the various rules and regulations on consumer and commercial lending.
Related Topics: Lending
Coaching Employees Effectively
Presented by Honey Shelton
This event was recorded on Tuesday, August 12th, 2014.
You will learn how to apply proven coaching techniques that motivate and maximize performance. You will be exposed to practical tools and best practices used as you come to understand and personall... More →
Related Topics: Human Resources
CTR: Line By Line
Presented by Deborah Crawford
This event was recorded on Thursday, August 7th, 2014.
Includes a CTR Handbook
This webinar will help you learn how to gather the information that you need in the CTR. We will also review the data fields and go over the CTR line by line so... More →
Related Topics: Risk Management/Legal, Risk Management/Legal, Management/Employee Development
Preventing Lending Compliance Mistakes For Credit Unions
Presented by Susan Costonis
This event was recorded on Tuesday, July 29th, 2014.
The pace of changes in lending regulations is unprecedented. Do you know which regulations require annual training? Which regulations cause the most frequent problems in passing compliance exams? W... More →
Related Topics: Compliance, Risk Management/Legal, Lending
Head Teller Best Practices
Presented by Honey Shelton
This event was recorded on Thursday, July 24th, 2014.
Everyday your credit union is on the stage. Without a doubt, the staff plays a lead role, up front and center. The teller, for example, interacts with the audience most vital to your credit union's... More →
Related Topics: Management/Employee Development
Social Media - Meeting the New Regulatory Expectations
Presented by 
Tom Hinkel
This event was recorded on Thursday, July 17th, 2014.
Regulators recognize credit unions' use of social media to attract and retain customers. Recently they have issued guidelines on how social medial should be managed. This session will discuss those... More →
Related Topics: Compliance, Risk Management/Legal, Risk Management/Legal, Risk Management/Legal, Risk Management/Legal
Excel Made Clear: Introduction to Spreadsheets
Presented by David Ringstrom
This event was recorded on Tuesday, June 3rd, 2014.
In this session Excel expert David Ringstrom helps beginners get up to speed in Microsoft Excel. However, even experienced Excel users will learn some new tricks, particularly when David discusses ... More →
Related Topics: Computer Skills
Identifying Your Member: Documents, ID and TIN Requirements
Presented by Deborah Crawford
This event was recorded on Monday, May 19th, 2014.
Your member brings identification in to open an account or cash a check. In this program you will learn about the federal requirements and some security procedures on all types of identification. T... More →
Related Topics: Risk Management/Legal, Risk Management/Legal, Risk Management/Legal
For Sales Leaders: Motivate Your Sales Team
Presented by Anthony Cole
This event was recorded on Monday, May 12th, 2014.
One of the most challenging aspects of every sales manager's job is determining what motivates their sales people to drive to their next level of achievement.
Related Topics: Sales
Vendor Management Best Practices: How to Address the New Challenges & Increased Regulatory Scrutiny
Presented by Tom Hinkel
This event was recorded on Tuesday, April 22nd, 2014.
All FFIEC regulatory updates issued in the last two years either directly or indirectly relate to vendor management and outsourcing.
Related Topics: Sales, Compliance
CFPB's Enforcement of the Equal Credit Opportunity Act
Presented by 
Robert Rutkowski
This event was recorded on Tuesday, April 8th, 2014.
The Consumer Financial Protection Board (CFPB) has made enforcing the Equal Credit Opportunity Act (ECOA) a top priority. This webinar will focus on the elements of an ECOA violation from the CFP... More →
Related Topics: Risk Management/Legal, Risk Management/Legal, Lending, Risk Management/Legal, Compliance
Opening Business Accounts for Credit Unions
Presented by Deborah Crawford
This event was recorded on Wednesday, April 2nd, 2014.
There are many types of business accounts with many different ways to do business in banking today. It can be challenging to determine who is authorized to open, close and transact business when d... More →
Related Topics: Lending, Compliance
IRA Distributions
Presented by Patrice Konarik
This event was recorded on Thursday, March 27th, 2014.
Related Topics: Risk Management/Legal, IRAs, IRAs
IRA Transfers and Rollovers - What's the Difference?
Presented by Patrice Konarik
This event was recorded on Thursday, March 13th, 2014.
HUGE Difference!! One of the most incorrectly reported transactions is the movement of funds from a Qualified Employer Plan to an IRA and from an IRA to an IRA. The result is the IRA members gett... More →
Related Topics: Risk Management/Legal, Risk Management/Legal, IRAs
Annual Share Compliance Training for the Frontline: Reg C, Reg E, Reg CC and TISA
Presented by Deborah Crawford
This event was recorded on Wednesday, March 12th, 2014.
Is your frontline a compliance asset or liability? Let's make them a compliance asset. This regulatory review completes your credit union's annual training requirements. It also helps the frontline... More →
Related Topics: Risk Management/Legal
Traditional and Roth IRA's
Presented by Patrice Konarik
This event was recorded on Friday, March 7th, 2014.
You have finally received the promotion you've been dreaming about - IRA Coordinator! Now what do you do? Were you able to get even a little bit of training before the last Guru left the credit uni... More →
Related Topics: Risk Management/Legal, IRAs
Understanding Account Cards, Agreements and Change Cards
Presented by Deborah Crawford
This event was recorded on Monday, February 24th, 2014.
Sometimes the simplest error or typo can create legal ownership, insurance and access issues for your accountholder. If you do not sign the signature card on a joint account, it is not insured by ... More →
Related Topics: Risk Management/Legal
IRA Update
Presented by Patrice Konarik
This event was recorded on Monday, February 10th, 2014.
It's a new year and changes to IRAs are inevitable. Just when we get comfortable with the "old" rules, Congress throws us a curve. If you want to get updated on the most recent changes to IRAs, t... More →
Related Topics: Risk Management/Legal, IRAs
Opening Accounts for Minor Members
Presented by Deborah Crawford
This event was recorded on Tuesday, December 10th, 2013.
We love our minor members and yet...it is sometimes hard to know what we can do and what we can't do for those who are under age at our credit union. It is always disturbing when minors have autho... More →
Related Topics: Compliance, Risk Management/Legal, Management/Employee Development
How to Build a Personal & Business Work Plan
Presented by Walt Gerano
This event was recorded on Monday, December 9th, 2013.
This one-hour webinar will help sales managers develop the critical skills needed to recruit, manage and motivate your sales force to increased levels of performance.
Related Topics: Sales
For Sales Leaders: Precision Coaching
Presented by Walt Gerano
This event was recorded on Monday, November 4th, 2013.
Walt Gerano will help participants understand the fundamental shift in thinking that must occur to earn the followership of your team.
Related Topics: Sales
Membership, Ownership and Access: Account Cards and Agreements
Presented by Deborah Crawford
This event was recorded on Wednesday, October 30th, 2013.
Sometimes the simplest error or typo can create legal ownership, insurance and access issues for your accountholder. If you do not sign the signature card on a joint account, it is not insured by ... More →
Related Topics: Compliance, Risk Management/Legal, Lending