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Human Resources

14 results

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Managing a Successful Call Center

OnDemand
  • Recorded Tue, October 18, 2022
  • Presented by Janice Branch
Janice Branch
$279.00

Managing a Successful Call Center

OnDemand
  • Recorded Tue, October 18, 2022
  • Presented by Janice Branch

Call Center, Customer Service, Executives/Senior Management, Human Resources, Management/Employee Development, Supervisors

There are three key factors that must be present in order to deliver an exceptional Call Center experience for members. The Call Center must employ effective people, have effective internal processes, and have effective information technology.

Writing Teller Training and Procedures

OnDemand
  • Recorded Tue, July 19, 2022
  • Presented by Deborah Crawford
Deborah Crawford
$195.00

Writing Teller Training and Procedures

OnDemand
  • Recorded Tue, July 19, 2022
  • Presented by Deborah Crawford

Compliance, Human Resources, Management/Employee Development, Teller

Your financial institution’s most precious asset is its frontline. Today’s program will take a look at procedures for the teller. What needs to go into the procedures? What needs to stay out? Who should write the procedures and what is the purpose?

You're the New Supervisor - Fasten Your Seatbelt

OnDemand
  • Recorded Mon, May 23, 2022
  • Presented by Karen Butcher
Karen Butcher
$195.00

You're the New Supervisor - Fasten Your Seatbelt

OnDemand
  • Recorded Mon, May 23, 2022
  • Presented by Karen Butcher

Human Resources, Management/Employee Development

This program will ramp up leadership skills and address critical supervisory issues necessary to become an extraordinary supervisor.


Employee Engagement & Retention Strategies

OnDemand
  • Recorded Tue, November 01, 2022
  • Presented by Vicki Kraai
Vicki Kraai
$195.00

Employee Engagement & Retention Strategies

OnDemand
  • Recorded Tue, November 01, 2022
  • Presented by Vicki Kraai

Human Resources, Management/Employee Development

Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers and in turn negatively impacted organizational engagement and culture.

Courageous Conversations

OnDemand
  • Recorded Fri, April 29, 2022
  • Presented by Karen Butcher
Karen Butcher
$195.00

Courageous Conversations

OnDemand
  • Recorded Fri, April 29, 2022
  • Presented by Karen Butcher

Human Resources, Management/Employee Development

If you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? If yes, join Karen Butcher, communication coach and trainer, for this engaging 1.5-hour session on Courageous Conversations.

Nailing Your Job of Head Teller

OnDemand
  • Recorded Wed, September 21, 2022
  • Presented by Janice Branch
Janice Branch
$195.00

Nailing Your Job of Head Teller

OnDemand
  • Recorded Wed, September 21, 2022
  • Presented by Janice Branch

Human Resources, Management/Employee Development, Teller

Without a doubt, staff plays a lead role; up-front and center in any financial institution.


Coaching Skills Bootcamp

OnDemand
  • Recorded Mon, August 22, 2022
  • Presented by Karen Butcher
Karen Butcher
$195.00

Coaching Skills Bootcamp

OnDemand
  • Recorded Mon, August 22, 2022
  • Presented by Karen Butcher

Customer Service, Human Resources, Lending, Management/Employee Development, Teller

Managers who develop strong coaching skills inspire and encourage employees in the workplace in a way that brings out the best in others. Are you the one expected to address behavior issues in the workplace and often feel like you are not getting anywhere when you do? Is part of your job to learn how to tactfully have difficult or dreaded conversations with other people from time to time?

Are You Determined to Lead an Exceptional Bra...

OnDemand
  • Recorded Fri, April 08, 2022
  • Presented by Vicki Kraai
Vicki Kraai
$195.00

Are You Determined to Lead an Exceptional Branch?

OnDemand
  • Recorded Fri, April 08, 2022
  • Presented by Vicki Kraai

Human Resources, Management/Employee Development

Leading an Exceptional Branch is every branch manager's goal, right? Unless the branch manager is burned out, burned up, or not well prepared.

Secrets of a Successful Call Center Agent

OnDemand
  • Recorded Thu, November 03, 2022
  • Presented by Janice Branch
Janice Branch
$195.00

Secrets of a Successful Call Center Agent

OnDemand
  • Recorded Thu, November 03, 2022
  • Presented by Janice Branch

Customer Service, Human Resources, Management/Employee Development

Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace.

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