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Human Resources

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[Free Webinar] Breaking: Recent Bank Failures...

OnDemand
  • Recorded Fri, March 17, 2023
  • Presented by Carl Pry
Carl Pry
$0.00

[Free Webinar] Breaking: Recent Bank Failures: What Does It Mean to Your Institution?

OnDemand
  • Recorded Fri, March 17, 2023
  • Presented by Carl Pry

Accounting/Reporting, Auditing, BSA, Collections, Commercial/Business Lending, Compliance, Computer Skills, CRA Compliance, Customer Service, Deposit, Deposit Accounts, Deposit Compliance, Fraud, General Compliance, Human Resources, Information Technology/Security, IRAs, Lending, Lending Compliance, Management/Employee Development, Mortgage Lending, Reporting, Risk Management/Legal, Safe Deposit, Sales, Technology/Security, Teller, Transaction Compliance, Trusts

In this short webinar, we’ll address the problems faced by Silicon Valley Bank and other recently failed banks, and anticipate questions your customers may be asking you. We’ll sort our way through what has happened and ensure you’re prepared with the right information to understand the present situation, as well as address concerns throughout the industry.

Managing a Successful Call Center

OnDemand
  • Recorded Tue, October 18, 2022
  • Presented by Janice Branch
Janice Branch
$279.00

Managing a Successful Call Center

OnDemand
  • Recorded Tue, October 18, 2022
  • Presented by Janice Branch

Customer Service, Human Resources, Management/Employee Development

There are three key factors that must be present in order to deliver an exceptional Call Center experience for members. The Call Center must employ effective people, have effective internal processes, and have effective information technology.

Writing Teller Training and Procedures

OnDemand
  • Recorded Tue, July 19, 2022
  • Presented by Deborah Crawford
Deborah Crawford
$279.00

Writing Teller Training and Procedures

OnDemand
  • Recorded Tue, July 19, 2022
  • Presented by Deborah Crawford

Compliance, Human Resources, Management/Employee Development, Teller

Your financial institution’s most precious asset is its frontline. Today’s program will take a look at procedures for the teller. What needs to go into the procedures? What needs to stay out? Who should write the procedures and what is the purpose?

You're the New Supervisor - Fasten Your Seatbelt

OnDemand
  • Recorded Mon, May 23, 2022
  • Presented by Karen Butcher
Karen Butcher
$279.00

You're the New Supervisor - Fasten Your Seatbelt

OnDemand
  • Recorded Mon, May 23, 2022
  • Presented by Karen Butcher

Human Resources, Management/Employee Development

This program will ramp up leadership skills and address critical supervisory issues necessary to become an extraordinary supervisor.

Employee Engagement & Retention Strategies

OnDemand
  • Recorded Tue, November 01, 2022
  • Presented by Vicki Kraai
Vicki Kraai
$279.00

Employee Engagement & Retention Strategies

OnDemand
  • Recorded Tue, November 01, 2022
  • Presented by Vicki Kraai

Human Resources, Management/Employee Development

Retaining and engaging in a new world of work – does this sound like something you can relate to? The Great Resignation has disrupted employers and in turn negatively impacted organizational engagement and culture.

Courageous Conversations

OnDemand
  • Recorded Fri, April 29, 2022
  • Presented by Karen Butcher
Karen Butcher
$279.00

Courageous Conversations

OnDemand
  • Recorded Fri, April 29, 2022
  • Presented by Karen Butcher

Human Resources, Management/Employee Development

If you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? If yes, join Karen Butcher, communication coach and trainer, for this engaging 1.5-hour session on Courageous Conversations.

January Jumpstart for Supervisors

OnDemand
  • Recorded Mon, January 09, 2023
  • Presented by Karen Butcher
Karen Butcher
$279.00

January Jumpstart for Supervisors

OnDemand
  • Recorded Mon, January 09, 2023
  • Presented by Karen Butcher

Human Resources, Management/Employee Development

As we begin a new year, it’s safe to assume that last year’s goals won’t produce the results you want for this year. There is no better time to exercise your leadership muscles, grow a healthier team, and achieve your best year yet!

Nailing Your Job of Head Teller

OnDemand
  • Recorded Wed, September 21, 2022
  • Presented by Janice Branch
Janice Branch
$279.00

Nailing Your Job of Head Teller

OnDemand
  • Recorded Wed, September 21, 2022
  • Presented by Janice Branch

Human Resources, Management/Employee Development, Teller

Without a doubt, staff plays a lead role; up-front and center in any financial institution.

New Supervisor Essentials

OnDemand
  • Recorded Mon, February 27, 2023
  • Presented by Karen Butcher
Karen Butcher
$279.00

New Supervisor Essentials

OnDemand
  • Recorded Mon, February 27, 2023
  • Presented by Karen Butcher

Customer Service, Deposit, Deposit Accounts, Human Resources, Management/Employee Development

What do you do when you were once a teammate and now you supervise the team? How do you juggle staffing, customer service, and pressing deadlines? Address your critical supervisory issues and become an extraordinary supervisor.

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Fulfill your credit union training needs with webinars

We offer over 100+ webinars per year for credit unions and 300+ webinars for banks covering topics such as compliance, employee development, coaching, BSA/AML, lending, TRID, as well as trending hot topics like pandemic preparedness, the Cares Act, regulation updates and much more! Delivered by respected financial services industry experts, our webinars are timely, relevant and always engaging.

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