Webinars

Join us for this informative webinar exploring the Federal Reserve Banks' innovative instant payment service, FedNow®. Discover how this service is transforming the banking industry with immediate funds transfers and 24/7 accessibility, and learn about its implications for the future of payments.

In this short webinar, we’ll address the problems faced by Silicon Valley Bank and other recently failed banks, and anticipate questions your customers may be asking you. We’ll sort our way through what has happened and ensure you’re prepared with the right information to understand the present situation, as well as address concerns throughout the industry.

Your account holder passed away and the family is grieving. Yet, in the midst of all the grieving and honoring of a life, the legal and compliance clock is ticking. In most states, checks can be paid for 10 days after the date of death.

This informative webinar will cover the basics of proper credit reporting and how best to respond to consumer credit reporting disputes.

Funds transfer fraud causes millions of dollars in losses for businesses. Last year, financial institutions filed over 374,000 Suspicious Activity Reports on incidents of wire fraud and/or suspicious EFT/wire transfers-a 2.5% increase from the prior year and a 35% increase from 2020. Cyber attackers continue to grow more sophisticated with their schemes and attempts and have increased even more during the recent pandemic. Recent successful cyberattacks on international wire transfers have raised the bar on examiners’ expectations for your security system and risk monitoring of international and domestic wire transfers. Are you prepared?

Increased debit card usage has led to increased exposure to unauthorized activity. In this session, we will address what actually constitutes an error under the regulation, what you need to do to comply with investigation requirements, and how to avoid mistakes during the error resolution process.

Social media posts are a great way to communicate with existing customers and gain new ones as well, but what can we post? What disclosures must be provided? How do we respond to a consumer complaint received via social media? In this session we will answer those questions and more, and provide you with tools to help craft your institution’s social media policy.

The CFPB has (finally) issued its long-awaited Final Rule on Small Business Lending Data Collection, which will require lenders to collect and submit to the CFPB data around small business loan applications by June 1st of each year. Fortunately, there is a transitioned implementation period, and when lenders must comply is based on how many small business loans they originate. That is but one of several important changes from the proposed rule. This rule will have a dramatic impact on small business lenders’ operations, and not just from an operational standpoint. There are significant cultural issues to address as well, as this will change, in significant ways, how small business applications are collected and processed.

We are all experiencing incredible check fraud. What can our tellers do to help prevent the crimes?