Webinars

Call Centers create a competitive advantage for organizations that learn to create them well and train their agents to know what to say, what not to say, and how to sell while maximizing productivity and quality.

Funds transfer fraud causes millions of dollars in losses for businesses and financial institutions every year. Learn the steps you can take to protect your institution and your account holders!

Join us for guidance on critical compliance requirements for the FedNow® and RTP® networks. This session will delve into Regulation E compliance, focusing on error resolution and consumer protection to ensure your institution meets key regulatory expectations. Attendees will gain valuable insights into adhering to OFAC regulations, with best practices for preventing illicit transactions and maintaining compliance in real-time payment environments.

There are two major sources of red flags: the systems and the frontline. What are your procedures from systems or frontline to investigation to SAR?

Funds availability limits established by Reg CC are changing effective July 1, 2025. Are your systems ready? Disclosures? Notices? Staff?

This program provides an overview of the key steps involved in effectively administering residential construction loans.

Are you seeking to gain an understanding about how operational activities interface with the accounting and financial reporting aspect of your institution? Do daily policies and procedures seem redundant or unnecessary? Would it be helpful to understand why the daily activities you perform within the operations area are key to protecting the institution from losses?

During this program, we will lay a good foundation for building your program on marijuana and hemp.

This two-hour webinar examines not only the documentation requirements on business entities available in most states but also provides clarity on how to identify who has the authority to open and transact on behalf of the entity.