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Annual BSA Training for the Frontline

This is a look at all the key components of BSA from the frontline point of view including new Customer Due Diligence (CDD) rules and their impact on our policy and procedures.

Upcoming
Thursday, June 16th, 2022
10:00 am - 11:30 am
Presented by Deborah Crawford
$195.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Deposit Operations
  • Frontline
  • Loan Operations
  • Customer Service
  • Teller
  • Branch Manager
  • Commercial Lender
  • Compliance Officer
  • Consumer Lender/Retail Banker
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Loan Operations Manager/Specialist
  • Mortgage Lender
  • New Accounts Representative
  • Senior Management
  • Small Business Lender
  • Teller

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The front line is our eyes and ears on the ground. The front line is tellers, new accounts, lenders, branch managers, and everyone who interacts with a member. The job of the front line is to identify red flags, file CTRs, complete CIP, and keep records on wires and monetary instruments. This is a look at all the key components of BSA from the frontline point of view including new Customer Due Diligence (CDD) rules and their impact on our policy and procedures.

Covered Topics

  • Update on new BSA information for 2022
  • Red Flags for money laundering
  • Red flags for COVID Fraud
  • Red Flags for human trafficking and smuggling
  • Customer Identification Program
  • OFAC
  • Currency Transaction Reporting
  • Recordkeeping - wires and monetary instruments
  • CDD rules - Four elements
  • How to avoid “felony moments” in conversations with Members
  • Culture of compliance
  • Learn the five pillars of BSA
  • And much much more

Who Should Attend

Tellers, New Accounts, Lenders, Branch Managers, receptionists, call centers and anyone who talks to or helps a member.


Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 30+ years of combined teaching and banking experience.