The front line is our eyes and ears on the ground. The front line is tellers, new accounts, lenders, branch managers, and everyone who interacts with a member. The job of the front line is to identify red flags, file CTRs, complete CIP, and keep records on wires and monetary instruments. This is a look at all the key components of BSA from the frontline point of view including new Customer Due Diligence (CDD) rules and their impact on our policy and procedures.
Who Should Attend
Tellers, New Accounts, Lenders, Branch Managers, receptionists, call centers and anyone who talks to or helps a member.