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Branch Manager Best Practices: Leading an Exceptional Branch

The way managers treat their team is subtly influenced by what they expect of them. What should you expect? How do you treat them? Learn how to build a team and coach them to success!

Upcoming
Tuesday, May 6th, 2025
10:00 am - 11:30 am
Presented by Vicki Kraai
1.5 SHRM-CP Credits
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Human Resources
  • Management/Employee Development
  • Branch Manager
  • Human Resources Officer
  • Senior Management
  • Training Manager
  • Trainer

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How do you excel at leading while fulfilling your responsibilities as a branch manager? It's a challenge that this program aims to overcome! Come learn how to build a team that works together for the common good, and how to coach and motivate your team.

The smooth and consistent operation of your branch is critical to maintaining and attracting customers. Increasing competition dictates that you must be experience-focused.

You must also learn to manage increased demand with as few staff people as possible. When expectations are high and accompanied by expert guidance, motivation, accountability, and training, the branch will perform accordingly.

Boost your expertise and your enthusiasm in this full-speed, highly motivating webinar. Participants will receive tools to use in implementation after the session.

What You'll Learn

  • Collaborate on a performance plan
  • Customer experience that sizzles
  • Conducting difficult conversations
  • What to do with the underperformed
  • Managing your time, teaching them to manage theirs

Who Should Attend

This session is ideal for branch managers, assistant branch managers, and those that train and/or lead them.

Vicki Kraai

Instructor Bio

Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education.

Vicki’s 25+ years of community bank experience started at the family bank in rural Nebraska, where she served as a bank teller and eventually became CEO. She built credit card lending experience as a member of the management team that launched the Cabela’s credit card program. She has a passion for helping people succeed in the financial services industry. Bankers value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Continuing Education Credit Information

Branch Manager Best Practices: Leading an Exceptional Branch has been approved for 1.5 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.

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