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BSA and OFAC Staff Training

The frontline is our eyes and ears on the ground. This includes tellers, new accounts, lenders, branch managers, and anyone who interacts with a customer. Give them the training and confidence they need to spot red flags and deal with other frontline issues.

OnDemand
Recorded Tuesday,
March 26th, 2024
Presented by Deborah Crawford
2h total length
$299.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Lending
  • Lending Compliance
  • Management/Employee Development
  • Teller
  • Branch Manager
  • Customer Service Representative
  • Loan Closer
  • Loan Operations Manager/Specialist
  • New Accounts Representative
  • Teller

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The job of the front line is to identify red flags, file CTRs, complete CIP, and keep records on wires and monetary instruments. This is a look at all the key components of BSA from the frontline point of view including Customer Due Diligence (CDD) rules and their impact on our policy and procedures.

What You'll Learn

  • Update on new BSA information for 2023
  • Red Flags for money laundering
  • Red flags for Cyber Fraud
  • Red Flags for human trafficking and smuggling
  • Customer Identification Program
  • OFAC
  • Currency Transaction Reporting
  • Record keeping- wires and monetary instruments
  • CDD rules—Four elements
  • How to avoid “felony moments” in conversations with Members
  • Culture of Compliance
  • Five pillars of BSA

Who Should Attend

Tellers, New Accounts, Lenders, Branch Managers, receptionists, call centers, and anyone who talks to or helps a customer needs this training.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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