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Creating Customer Interaction Champions

Create customer interaction champions: transform attitudes, build skills, and boost confidence with practical strategies and simple tools.

Upcoming
Thursday, December 19th, 2024
10:00 am - 11:30 am
Presented by Heather Legge
1.5 SHRM-CP Credits
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Human Resources
  • Management/Employee Development
  • Teller
  • Branch Manager
  • Customer Service Representative
  • Human Resources Officer
  • Senior Management
  • Training Manager
  • Trainer

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It's time to shift annoying complainers into cheerful advocates! Developing customer service “superstars” is challenging when you’re facing issues like poor attitude, lack of business experience, and low self-esteem or poor social skills among your team members. This webinar will provide practical strategies and simple tools leaders can use to meet employees where they are and guide them through developing key skills like attitude evolution, business savvy, social interaction, stress coping, and confidence-building.

What You'll Learn

  • Define your expectations of a Customer Interaction Champion
  • Gain techniques for stress coping and confidence building
  • Explore methods to improve social skills and emotional intelligence
  • Create a roadmap to reframe poor attitudes into a positive culture
  • Customize a 1:1 worksheet for individuals to start where they are and embrace skill and behavior development
  • Attendees will also receive a toolkit with additional resources to use with their teams!

Who Should Attend

Trainers, supervisors, and other leaders of employees in customer service or client interaction roles, as well as others who want to enhance their interpersonal communication results will benefit from this session.


Heather Legge

Instructor Bio

Heather Legge is a training specialist and certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. She is a senior training consultant for InterAction Training and is known for her presentation and delivery expertise.

Previously, she earned her Master's in business administration and spent over 15 years in multiple industries transforming organizational performance through business analysis, project management, training and employee development.

She is passionate about making a positive impact in her local community and far beyond. She is always engaged in several networking, professional, and philanthropic groups.


Continuing Education Credit Information

Creating Customer Interaction Champions has been approved for 1.5 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.