Elevate Your Customer Experience: The Art of Enjoyable, Empowering, and Effective Service

Don’t miss these essential customer service techniques which prove you can be yourself and have fun at work, make a positive difference, and take pride in your career. Plus, get pro tips to earn more respect from customers and coworkers, and create memorable customer experiences.

Tuesday, June 11th, 2024
10:00 am - 11:30 am
Presented by Heather Legge
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Management/Employee Development
  • Sales
  • Branch Manager
  • Commercial Lender
  • Consumer Lender/Retail Banker
  • Customer Service Representative
  • Human Resources Officer
  • Loan Closer
  • Loan Operations Manager/Specialist
  • Marketing Officer/Business Development
  • Mortgage Lender
  • New Accounts Representative
  • Private Banker
  • Senior Management
  • Small Business Lender
  • Teller
  • Training Manager
  • Trainer

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Every customer appreciates exceptional service, yet more and more employees struggle in situations when it matters most. Service professionals who face customers daily need the right skills and sound reasoning to perform their job successfully. You and your team must be energized and knowledgeable about treating customers right.

Do you want to create raving fans that send you referrals? Do you wish everyone on your team knew how to defuse the tension from a very dissatisfied or highly demanding customer?

Gain insights to help everyone in your organization raise the bar and exceed customer expectations by improving customer interactions, meeting their needs, and handling every situation with authenticity and polish.

Save the date, share the link, and join this valued session to be inspired and equipped to take pride in being the face of the bank, entrusted to cultivate exceptional service!

What You'll Learn

  • How to be a Customer Whisperer
  • Pro tips on stepping into your moxie as a professional
  • Easy ways to enhance Emotional Intelligence for successful relationship management
  • Memorable customer experience Do’s and Don’ts
  • The W.O.W. technique for positive influence during conversations
  • A secret strategy for reducing anxiety and coping with the demands of being “on”

Who Should Attend

Leaders, trainers, service professionals, and everyone else who relies on internal and external customer service skills to create professional success for themselves and others.

Heather Legge

Instructor Bio

Heather Legge is a training specialist and certified executive coach, founder of Envision Success Inc, and author of Lead With Moxie. She is a senior training consultant for InterAction Training and is known for her presentation and delivery expertise.

Previously, she earned her Master's in business administration and spent over 15 years in multiple industries transforming organizational performance through business analysis, project management, training and employee development.

She is passionate about making a positive impact in her local community and far beyond. She is always engaged in several networking, professional, and philanthropic groups.