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Error Resolution Under Regulations E and Z

What happens when a member says there's an error on her statement? There are very specific rules you need to follow, but first, you need to know the nature of the alleged error. Is it an electronic transaction? Was the member's access device (card, PIN, etc) stolen? Was the transaction unauthorized or was it erroneous? Was it a credit or debit transaction? There are different rules for each of these situations.

OnDemand
Recorded Wednesday,
August 23rd, 2023
Presented by Kristen Tatlock
1h 30m total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Auditing
  • Compliance
  • Customer Service
  • Reporting
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Internal Auditor
  • Risk Manager
  • Senior Management
  • Trainer

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Your credit union is required to have well-defined error resolution procedures to ensure you comply with the rules. And you're required to inform members of those procedures at least annually. This session will discuss the requirements mandated by Regulations E & Z.

What You'll Learn

  • Difference between “error” and “unauthorized transfer”
  • Timeframes for investigating allegations of errors and unauthorized transfers
  • Notice requirements
  • Responsibilities and liabilities of both the member and the credit union
  • Differences in error resolution requirements under Regulations E and Z

Who Should Attend

This session will be beneficial for Compliance Officers, Internal Auditors, Card Services personnel, and staff responsible for receiving and reporting allegations of account errors.

Kristen Tatlock

Instructor Bio

Kristen Tatlock is a nationally recognized speaker and compliance consultant with over 35 years of expertise in financial institution compliance. She helps financial institutions navigate a wide range of compliance issues, including advertising rules and regulations, bylaws, social media compliance, Regulation Z, and many others.


Kristen holds certifications in Compliance and the Bank Secrecy Act. She frequently conducts compliance training for national trade organizations, state associations, and individual institutions nationwide. Additionally, she has authored, edited, and revised numerous compliance articles and training modules for national trade associations.

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