Member-facing staff can make or break your fair lending compliance program, but they are often left out of "lending" training. This session will focus on how your front line can engage members and sell loans without violating fair lending laws. This session covers the regulations that deal with fair lending - Regulation B, Regulation C, and the Fair Housing Act - as well as "best practices" highlighted by the NCUA.
Who Should Attend
Any member-facing positions, including member service representatives, loan processors, and branch managers.