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Fighting Fraud Workshop

Customers continue to fall victim to the ever-evolving scams and schemes targeting them daily. In addition, other types of fraud check washing, digital skimming, and cryptocurrency investment “opportunities” have become more prevalent over the last year resulting in losses for both banks and their customers.

Upcoming
Wednesday, May 21st, 2025
10:00 am - 12:30 pm
Presented by Dawn Kincaid
$450.00 or 4 Tokens

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • BSA
  • Compliance
  • Fraud
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Risk Manager
  • Training Manager
  • Trainer

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This session will include breakout rooms where you will get the opportunity to collaborate with peers, as well as our industry expert, Dawn Kincaid. Space is limited to 30 participants for a high-value learning experience, so register today!

“You've won a foreign lottery!” “Get paid big money to work from home.” “You qualify for a $50,000 line of credit – just pay $8,000 in closing costs!” You've likely heard it all!

In this session, we will look at the current scams and schemes, address how to recognize and respond to potentially fraudulent activity, and how to educate your customers on avoiding becoming a victim.

We will discuss how to respond to fraud that’s attacking your institution and your customers from all angles: check fraud, wire fraud, loan fraud, debit card fraud, and more. Tools and resources will be provided to make those conversations go a little easier.

You’ll also learn procedural best practices for responding to fraud and suspected identity theft and be instructed on when, how, and to whom to report fraud.

What You'll Learn

  • Identify red flags for current types of fraud and scams facing your financial institution and your accountholders
  • Recognize counterfeit checks before they become check fraud losses
  • Understand UCC requirements for returning fraudulent checks
  • Detail Reg E Error Resolution requirements for unauthorized transactions due to debit card or ACH fraud
  • Determine the available course of action in responding to wire fraud
  • Discuss risk management practices and controls
  • Implement procedures for employees to report suspected instances of fraud
  • Utilize provided tools to understand the reporting requirements and guidance of the Bank Secrecy Act, FTC, and other agencies
  • Prepare for conversations with your customers concerning fraud, including your elderly accountholders

Who Should Attend

This informative session is designed for branch personnel, operations staff, fraud officers, risk managers, BSA officers, and compliance officers.

Dawn Kincaid

Instructor Bio

Dawn Kincaid began her banking career while attending The Ohio State University. She has 19 years of experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized the implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits, and exams, and presented for numerous state associations.

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