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Leading an Exceptional Team - What It Takes!

Leading an exceptional team is every manager's goal, right? Unless the manager is burned out, burned up, or not well prepared.

OnDemand
Recorded Friday,
October 27th, 2023
Presented by Vicki Kraai
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Management/Employee Development
  • Branch Manager
  • Deposit Operations Manager/Specialist
  • Loan Operations Manager/Specialist
  • Senior Management
  • Teller
  • Training Manager
  • Trainer

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Maybe you have some team members that need to be coached up, perhaps even coached out. Today's customers have more choices than ever before and it's not enough to offer high-quality products or competitive prices. Your brand is built on or broken by the customer experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver that customer experience? Get the tools needed to take your team to the next level.

What You'll Learn

  • What does it mean to be exceptional?
  • Your role as the reputation builder
  • Identify and resolve team pain points
  • Benefits of engaged employees
  • Setting behavior and performance expectations
  • Coaching - what it is and what it is not
  • Key measurement success factors

Who Should Attend

Branch leaders, head tellers, and anyone working in today's competitive branch environment will benefit from this course.

Vicki Kraai

Instructor Bio

Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education.

Vicki’s 25+ years of community bank experience started at the family bank in rural Nebraska, where she served as a bank teller and eventually became CEO. She built credit card lending experience as a member of the management team that launched the Cabela’s credit card program. She has a passion for helping people succeed in the financial services industry. Bankers value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

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