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Managing All Aspects of Debit Cards

Debit cards are a critical payment method utilized by our customers and therefore, we must have a solid understanding of all aspects of offering this convenient access device. This session is specifically designed to explain the regulatory compliance requirements for issuing, servicing, and managing the institution’s debit card product along with internal control and fraud prevention tips.

Upcoming
Monday, November 18th, 2024
1:30 pm - 3:00 pm
Presented by Molly Stull
1.8 AAP Credits
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Auditing
  • Compliance
  • Customer Service
  • Deposit
  • Deposit Accounts
  • Deposit Compliance
  • Fraud
  • General Compliance
  • Teller
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Internal Auditor
  • New Accounts Representative
  • Teller
  • Training Manager
  • Trainer

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Debit cards are an access device frequently swiped, tapped, or manually entered by our customers. But with their use comes regulatory requirements and fraud that we must have solid policies and procedures to address.

Join us as we discuss the critical aspects related to managing debit cards, including card issuance requirements, disclosure content and timing, and of course the Regulation E error resolution process. In addition, we will explain requirements when an address change is requested in close proximity to a card request, considerations on how to address limit increase requests, card closures, and instant issue controls.

Lastly, we will share best practices to prevent and educate consumers and staff on fraud prevention techniques. It is critical that your institution implements internal procedures and controls for this access device and you have a thorough knowledge of the regulations that govern debit cards.

What You'll Learn

  • Understand regulatory requirements for issuing a debit card
  • Identify Regulation E disclosure requirements specific to debit cards
  • Explain debit card error resolution and consumer liability for unauthorized transactions requirements as defined by Regulation E
  • Apply instant issue debit card controls
  • Respond to card requests in close proximity to address changes
  • Diagram ATM and one-time debit card transactions for settlement practices
  • Examine the process utilized for debit card limit changes
  • Inspect fees for potential unfair or deceptive acts or practices
  • Communicate tips to prevent debit card fraud to customers and staff
  • Numerous debit card-related tools will be shared with participants

Who Should Attend

This informatory session is designed for anyone involved in issuing or servicing debit cards, including deposit operations, electronic banking, auditors, compliance officers, branch managers, and client-facing teams.

Molly Stull

Instructor Bio

Molly began her banking career on the teller line while working on her undergraduate degree and has continued working in the financial industry ever since. Some of her experience includes roles in operations, business resumption planning, consumer compliance, and conducting audits. Her favorite role is ensuring that her audience, whether on the sports field or in the financial industry, understands the "why" behind the rule. Her wealth of financial knowledge and her numerous years of experience enable her to relate the material to the audience.

Continuing Education Credit Information

Managing All Aspects of Debit Cards has been approved for 1.8 AAP renewal credits by Nacha. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at Nacha.

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