Loading...

Nailing Your Job of Head Teller

Tellers are the key to exceptional customer service, and a superior supervisor can enable them to deliver a top performance. In this webinar, Head Tellers will learn to become accomplished leaders who assist their tellers in reaching their full potential.

OnDemand
DATE

Recorded Thursday,
February 1, 2024

INSTRUCTOR

Janice Branch

DURATION

2 Hours

FORMAT

Webinar

$299.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Human Resources
  • Management/Employee Development
  • Branch Manager
  • Deposit Operations Manager/Specialist
  • Human Resources Officer
  • Loan Operations Manager/Specialist

Save on annual training costs with our Webinar Subscription Service and share webinars across your entire organization.

Become a subscriber

Learn about upcoming events, webinars and discounts.

Sign Up For Email Notifications

Though the job responsibilities of a head teller vary from one bank to another, the leadership provided by this frontline supervisor is critical to bank success. Superior supervisors are adept at motivating, training, and developing staff through feedback, collaborative performance planning, and goal setting. Their coaching helps tellers reflect the bank’s care and concern for customer service. This webinar is for head tellers who want to take the lead and take responsibility for developing a dynamic staff.

What You'll Learn

  • Managing Time and Interruptions
  • Building Rapport with Your Manager
  • Using Tools that Enhance Efficiencies and Results
  • Making Training Stick
  • Giving and Receiving Effective Feedback
  • Enhancing Your Managerial Presence
  • Creating a Motivating Work Environment
  • The Essentials of Effective Team Relationships

Who Should Attend

Head tellers, branch managers, and teller trainers can all benefit from this webinar.

Janice Branch

Instructor Bio

Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

Print this page