New Member Interview: BSA, IRS and other Regulatory Issues

Learn what steps we must take to “know this member” and their anticipated transactions in the account.

Recorded Wednesday,
November 3rd, 2021
Presented by Deborah Crawford
1h 30m total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • BSA
  • Compliance
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Commercial Lender
  • Compliance Officer
  • Deposit Operations Manager/Specialist
  • New Accounts Representative
  • Private Banker

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Learn what steps we must take to “know this member” and their anticipated transactions in the account.

How to ask tough questions without the member feeling like they are being attacked or insulted. What do we “really” need to know to satisfy examiner expectations during the New Member Interview?

What You'll Learn

  • What is the purpose and source of the funds and account?
  • Who is opening this account and why?
  • How is this account going to be used by the customer?
  • What types of transactions will process through this account?
  • What is the geographic confines of the account?
  • Is the member high risk?
  • Any many more questions that should be a sked and answered

Learn caption

This webinar will benefit new account representatives, membership service representatives, personal bankers, branch managers, branch operations, branch operations, deposit compliance officer and staff and all deposit personnel. .

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.