Robbery Basics & Beyond

This session goes beyond the often lackluster traditional robbery training to a more engaging and dynamic program designed to illustrate the importance of preparing for a robbery in our branch. In the current environment, we must plan for the unexpected, and we cannot assume our staff will know how to safely respond. We will discuss methods of prevention, situational awareness, recent case studies, how to safely handle threats, and dealing with the aftermath.

Recorded Tuesday,
July 25th, 2023
Presented by Carol Dodgen
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Information Technology/Security
  • Branch Manager
  • Customer Service Representative
  • Human Resources Officer
  • New Accounts Representative
  • Risk Manager
  • Security Officer
  • Teller
  • Training Manager

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We have seen many changes in our country over the last couple of years. In what seems to be an ever-increasing violent world, what can we do to protect ourselves? Although robbery is one of the most feared crimes for bank and credit union employees, training can often be lacking and uninspired. In this session, we will go beyond basic robbery training to put a focus on prevention and recognizing weaknesses that can leave us vulnerable. We will reveal the facts about robbery, discuss current trends, and provide step-by-step guidelines for effective prevention, safe response, and managing the aftereffects. What makes one location more favorable than another in the eyes of a robber? What can we do to deter robbers from selecting our office? We will not only cover these topics, but also basic life-saving steps employees should take to remain safe when facing a robbery. Every employee can play a role in prevention, and it is critical that all personnel are prepared and trained in the safest response methods. Attendees will learn various methods used by these crooks, how their observations of the event can be valuable, along with essential actions to take following a robbery. Employees of financial institutions must recognize the risk that exists but understand that knowledge and quality training are vital to surviving a robbery safely.

What You'll Learn

  • Situational awareness to make yourself safer
  • Recognize vulnerabilities within your habits and environment
  • Distinguish different robbery methods
  • Realize the importance of safe opening procedures
  • Steps to take during a robbery
  • Actions to avoid during a robbery
  • Identify habits that endanger
  • Learn how to reduce risk
  • Handling the aftermath

Who Should Attend

This course is for the frontline staff to the Board Room. Anyone could potentially be involved in a robbery.

Carol Dodgen

Instructor Bio

Carol Dodgen is the owner of Dodgen Security Consulting. Since 1998, her company has been providing services for businesses, financial institutions, and government entities to include training, ATM lighting inspections, and security assessments. Before forming her company, Carol served as the security training officer for Compass Bank. She earned her Master's Degree in Criminal Justice and spent several years as an adjunct criminal justice instructor. Carol is a nationally recognized speaker who has provided training for over 100,000 corporate, manufacturing, utility, law enforcement, and security personnel over the past 26 years. Carol earned her CPD (Crime Prevention Designation) and provides instruction on Crime Prevention Through Environmental Design (CPTED), Workplace Violence Prevention and Response, Robbery Prevention and Response, and Personal Safety. Carol has recently produced several video and e-learning training programs.

In 2009, Carol was appointed by the governor to serve on the newly formed Alabama Security Regulatory Board and served for 6 years as vice-chair of this board which regulates the security guard industry in the state.