The Triple Play of Supervisor Communication: O3s - Feedback - Coaching

If you want to score a homerun for employee development, start with a triple by holding one-on-one meetings, giving and receiving feedback, and learning to coach on a regular basis. If you could find the time to develop your employees and still get your work done, would you be willing to learn?

Recorded Monday,
January 23rd, 2023
Presented by Karen Butcher
1h 30m total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Commercial/Business Lending
  • Customer Service
  • Deposit
  • Human Resources
  • Management/Employee Development
  • Sales
  • Teller
  • Board Member
  • Branch Manager
  • Commercial Lender
  • Compliance Officer
  • Consumer Lender/Retail Banker
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Human Resources Officer
  • Loan Operations Manager/Specialist
  • Marketing Officer/Business Development
  • New Accounts Representative
  • Private Banker
  • Risk Manager
  • Senior Management
  • Trainer

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Every supervisor can get a hit when they commit to practicing three communication techniques: one-on-ones, feedback, and coaching. Ask any employee what they want more of from their supervisor and you will hear, “more one-on-one time, more feedback, and more coaching.” Likewise, ask any supervisor what they want more of and you will hear, “more time to get my work done.” How can a supervisor find the time to give employees what they want?

This workshop is designed to instill the importance of O3s, providing feedback, and coaching while working it into an already busy schedule. Planning for this time on the front end will yield better results and higher productivity. Getting started can be challenging and consistency is crucial.

What You'll Learn

  • Recognize the “silver bullet” value of one-on-one meetings
  • Learn best practices for scheduling
  • Differentiate between “affirming” and “for improvement” feedback
  • Discover the top two coaching skills
  • Gain confidence with suggested frameworks and dialogue starters

Who Should Attend

This workshop is for any supervisor who wants to get a big return on their investment of time. From the executive suite to the frontline, anyone with management responsibilities can win the world series of employee development through O3s, feedback, and coaching.

Karen Butcher

Instructor Bio

Karen Butcher is a former teacher and Bank Training Director. She left the corporate world in 2018 to launch Karen Butcher Coaching and Training. Karen is a Senior Training Consultant for Interaction Training and travels the country facilitating bank supervisor training. Attendees appreciate her direct teaching style and recommended tools to help coach and lead teams.

In addition, Karen works with Leadership Kentucky as the program coordinator for both the BRIGHT and ELEVATE programs designed for young professionals across the Commonwealth of Kentucky. Karen’s passion for people is evident and she knows what is required to become a leader who people want to follow. She believes her faith, courage, and compassion have produced the resilience needed to see her through the highs and lows of life.