Webinars

Who determines the value of the service being delivered at your institution? Good service is vital to the success of any business. Research says that it takes 10 times the effort to keep a depositor loyal to an institution today in comparison to the effort it takes to get them to choose to do business with the institution in the first place. Employees may execute the transactions accurately and be polite and courteous when interacting with the depositor, but does the customer experience the interaction as satisfactory, but lacking something? The question becomes, Is what I’m doing being experienced by the customer in such a way as to make them feel this was the best service they’ve received?

This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent team leader.

Call Centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.

This two-part webinar will cover the essentials for training your staff and the importance of establishing robust procedures and clear communication.

Tellers are the key to exceptional customer service, and a superior supervisor can enable them to deliver a top performance. In this webinar, Head Tellers will learn to become accomplished leaders who assist their tellers in reaching their full potential.

Join us for an informative and engaging webinar on the fundamentals of the bond market! This webinar is designed to provide you and your team with a comprehensive understanding of key concepts, including types of U.S. treasury securities, credit, and interest rate risks. By attending this webinar, your team will gain valuable insights and practical knowledge to help enhance your institution’s investment strategy.

This webinar will provide market data and best practices information surrounding board compensation and compensation committee responsibilities.

How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

Call center agents, are you looking to take your performance and career opportunities to the next level? In this webinar, you’ll learn best practices that will help you turn customers into loyal and raving fans.