Webinars

In this 2-part series, you will gain a deep understanding of the significance of employer branding in the recruitment process. You will also discover effective strategies for attracting and retaining top talent in a competitive market.

If you could release that fear and build your courage muscles, would you be willing to learn new skills and commit to taking new action? If yes, join Karen Butcher, communication coach and trainer, for this engaging 1.5-hour session on Courageous Conversations.

As we begin a new year, it’s safe to assume that last year’s goals won’t produce the results you want for this year. There is no better time to exercise your leadership muscles, grow a healthier team, and achieve your best year yet!

What do you do when you were once a teammate and now you supervise the team? How do you juggle staffing, customer service, and pressing deadlines? Address your critical supervisory issues and become an extraordinary supervisor.

Are you prepared for an active shooter event at your bank? Do you and your fellow employees know what to do if it happens? Don't leave these questions to chance. Attend this webinar to find out what you need to know to prevent and survive an act of violence.

This presentation will navigate the intricate landscape of climate change, uncovering risks, regulations, and the lucrative opportunities that lie ahead for visionary leaders in the banking industry.

Managers who develop strong coaching skills inspire and encourage employees in the workplace in a way that brings out the best in others. Are you the one expected to address behavior issues in the workplace and often feel like you are not getting anywhere when you do? Is part of your job to learn how to tactfully have difficult or dreaded conversations with other people from time to time?

This webinar focuses on assisting the Head Teller to enhance their skill sets of being a revered leader and helping them learn how to assist their tellers into realizing their potential. 

Almost all businesses today, have a Call Center for the convenience of assisting callers with inquiries, as well as conducting their financial business. Callers' expectations include being directed to the right person who can assist them efficiently and effectively. Come learn how to manage the processes needed for an effective Call Center and explore options on how to guide and coach agents to being the best representation of your Credit Union.