Webinars

This webinar focuses on performance-based compensation approaches that community and regional financial institutions should consider to attract and motivate staff level employees and officers. In this webinar, we will discuss keys to having an effective salary administration program, performance management, and staff level and producer cash incentive plans.

In the last few years, isolation, stress, and fear have grabbed us as never before in recent history. Violence is up, and homicides in America are at historic levels. We can no longer afford to ignore the possibility that it could strike at our office. How can we best ready ourselves and our staff?

Are your employees fired up about what they do and where they work? Positive environments that motivate people to go the extra mile can be built! Join this webinar to learn how to foster and sustain high employee morale in your workplace.

Learn to cultivate self-awareness, professional presence, value alignment, trustworthiness, teamwork, and empathy to significantly enhance your effectiveness and influence.

Your institution is unique, so your strategic plan should be unique as well. The environment for financial institutions has changed drastically in the past five years. This webinar will help you clarify your vision, mission, and core values. Plus, you will understand what your top strategic objectives should be and how to implement strategies to achieve them.

Trainers and other leaders will enjoy this tactical and practical session chock full of facilitating and coaching suggestions which can be applied immediately in a variety of situations.

Call centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.

A well-structured training strategy is crucial for success in today's competitive environment.

A lot of attention is being paid to the five generations in the workplace and the problems that can create. In particular, the more experienced generations complain about the younger generations, and the younger generations feel confused and undervalued. What if we shifted our thinking from “problems to solve” to “talent to leverage?”