Webinars

Your financial institution’s most precious asset is its frontline. This program will take a look at training for the teller. What needs to go into the training? What needs to stay out? Who should write the training and procedures and what is the purpose?

This webinar will provide your managers with a valuable and easy to understand overview of key HR concepts and laws, and will give them practical information and tools they can use to avoid legal pitfalls.

The way managers treat their team is subtly influenced by what they expect of them. What should you expect? How do you treat them? Learn how to build a team and coach them to success!

The agenda for this webinar includes coaching, confronting, and counseling your staff on how to build an individualized plan that reinforces positive performance and corrects poor performance. You will learn the importance of documenting coaching and follow through.

Today’s marketing department has the benefit of many advertising options, including social media, websites, TV, radio, and more. Whether your promotions are digital, print, or televised, multiple compliance regulations strictly prescribe what can be said, the elements that should be included, and how they should be displayed. Compliance violations can result in fines or lawsuits.

We focus on the key elements that make up the total compensation package: base salaries, annual incentives, long-term incentives, benefits and prerequisites. The session provides an educational overview of various compensation elements, focusing on current trends/best practices within community and regional banks.

Call centers create a competitive advantage for organizations, whether there are two or two hundred people answering calls. This webinar will help call center managers establish training and practice coaching techniques that ensure agents know how to effectively use the technology and are inspired to perform.

Have you ever avoided a tough conversation because you don’t like conflict? Congratulations, you are among friends. Most people don’t jump out of bed in the morning thinking, “I hope I get into some conflict today!” Yet, many leaders avoid tough conversations for multiple reasons, generally boiling down to fear. Fear of the person’s reaction, hurting feelings, being taken advantage of, or the desire to be liked can get in the way of curious communication.

In this motivational talk, Marcia shares her successes and struggles as she navigated the financial services world as an immigrant and a woman leader. Find out why she’s so passionate about helping other women leaders succeed, and become inspired to lead with boldness and confidence.