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General Compliance
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General Compliance

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Effectively Auditing for Compliance

OnDemand
  • Recorded Wed, September 13, 2023
  • Presented by Dawn Kincaid
Dawn Kincaid
$279.00

Effectively Auditing for Compliance

OnDemand
  • Recorded Wed, September 13, 2023
  • Presented by Dawn Kincaid

Auditing, Compliance, Deposit Compliance, General Compliance, Lending Compliance, Risk Management/Legal, Transaction Compliance

In this session, we will discuss how to develop a Compliance Audit program that adequately addresses examiner expectations. We will highlight those areas of compliance with the highest risk, so you know where to focus your valuable time. In addition, we will provide examples and tools you can incorporate into your program.

Managing a Successful Call Center

OnDemand
  • Recorded Thu, September 14, 2023
  • Presented by Janice Branch
Janice Branch
$279.00

Managing a Successful Call Center

OnDemand
  • Recorded Thu, September 14, 2023
  • Presented by Janice Branch

Customer Service, Deposit Accounts, General Compliance, Information Technology/Security, Management/Employee Development

Call Centers create a competitive advantage for organizations that learn to create them well| whether there are two or two hundred people answering calls. In most instances, calls are answered by automated voice response system (AVRS) allowing the caller to participate in determining where they need to be routed. This streamlines the process, routing the person to the agent best suited to assist the caller. While this process makes sense for the business, do callers become frustrated with being stuck in an endless loop of options to choose from so that when an agent comes on the line they are met by a frustrated caller?

Limited Liability Companies - Drilling Down P...

OnDemand
  • Recorded Tue, August 29, 2023
  • Presented by Deborah Crawford
Deborah Crawford
$279.00

Limited Liability Companies - Drilling Down Past Basics

OnDemand
  • Recorded Tue, August 29, 2023
  • Presented by Deborah Crawford

Compliance, Deposit, Deposit Accounts, Deposit Compliance, General Compliance

During this webinar we will bring you up to speed on all the new intricacies with Limited Liability Companies (LLC).


BSA/AML & Virtual Currency

OnDemand
  • Recorded Wed, July 19, 2023
  • Presented by Kevin Edwards
Kevin Edwards
$279.00

BSA/AML & Virtual Currency

OnDemand
  • Recorded Wed, July 19, 2023
  • Presented by Kevin Edwards

BSA, Compliance, General Compliance

The use of crypto and/or other virtual currencies (i.e., Bitcoin, etc.) has become more and more mainstream within the banking industry but there are significant risks that cannot be ignored. You need to understand the potential impact on your BSA/AML program.

The Flood Disaster Protection Act - Understan...

OnDemand
  • Recorded Mon, June 05, 2023
  • Presented by Molly Stull
Molly Stull
$279.00

The Flood Disaster Protection Act - Understanding the Basics

OnDemand
  • Recorded Mon, June 05, 2023
  • Presented by Molly Stull

Auditing, Commercial/Business Lending, Compliance, General Compliance, Lending, Lending Compliance, Mortgage Lending

It’s imperative that there are no leaks with your institution’s Flood Disaster Protection Act compliance program. Not only are FDPA civil money penalties frequently issued, but floods do occur across the country. Join us to ensure that your institution’s policies, procedures and training are adequately protecting the institution from flooding risk.

Handling Deceased Accounts

Upcoming
  • Thu, September 28, 2023
  • Presented by Deborah Crawford
Deborah Crawford
$279.00

Handling Deceased Accounts

Upcoming
  • Thu, September 28, 2023
  • Presented by Deborah Crawford

Compliance, Customer Service, Deposit, Deposit Accounts, Deposit Compliance, General Compliance

Your account holder passed away and the family is grieving. Yet, in the midst of all the grieving and honoring of a life, the legal and compliance clock is ticking. In most states, checks can be paid for 10 days after the date of death.


Audit Report Writing

OnDemand
  • Recorded Fri, June 23, 2023
  • Presented by Philip Vassallo
Philip Vassallo
$279.00

Audit Report Writing

OnDemand
  • Recorded Fri, June 23, 2023
  • Presented by Philip Vassallo

Accounting/Reporting, Auditing, Compliance, General Compliance, Reporting

This course will give understandable, pertinent examples from various auditing disciplines to learn how to remedy the greatest roadblocks to clear thinking through writing. It will also show you how to cultivate a convincing, authoritative style. You will leave this webinar with excellent resources that you can continually turn to during intense, complex audit engagements.

Nailing Your Job as Head Teller

OnDemand
  • Recorded Thu, August 17, 2023
  • Presented by Janice Branch
Janice Branch
$279.00

Nailing Your Job as Head Teller

OnDemand
  • Recorded Thu, August 17, 2023
  • Presented by Janice Branch

Customer Service, Deposit Accounts, General Compliance, Management/Employee Development, Teller

Without a doubt, staff plays a lead role; up-front and center in any financial institution. The teller, for example, interacts with the audience most vital to your bank’s reputation—your customer. Faced with handling impressive sums of cash and, most likely, making more decisions than lenders; tellers are the key to exceptional customer service. These players require an excellent director, a superior supervisor to deliver a top performance.

Deposit Regulation Update All Day Streaming

Live Stream
  • Tue, September 26, 2023
  • Presented by Deborah Crawford
Deborah Crawford
$1,049.00

Deposit Regulation Update All Day Streaming

Live Stream
  • Tue, September 26, 2023
  • Presented by Deborah Crawford

Deposit Compliance, General Compliance

Don’t be caught off guard with some of the new thinking and the new rules on the deposit side of the financial institution.

 

Fulfill your credit union training needs with webinars

We offer over 100+ webinars per year for credit unions and 300+ webinars for banks covering topics such as compliance, employee development, coaching, BSA/AML, lending, TRID, as well as trending hot topics like pandemic preparedness, the Cares Act, regulation updates and much more! Delivered by respected financial services industry experts, our webinars are timely, relevant and always engaging.

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