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General Compliance

54 results

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Nailing Your Job as Head Teller

OnDemand
  • Recorded Thu, August 17, 2023
  • Presented by Janice Branch
Janice Branch
$279.00

Nailing Your Job as Head Teller

OnDemand
  • Recorded Thu, August 17, 2023
  • Presented by Janice Branch

Customer Service, Deposit Accounts, General Compliance, Management/Employee Development, Teller

Without a doubt, staff plays a lead role; up-front and center in any financial institution. The teller, for example, interacts with the audience most vital to your bank’s reputation—your customer. Faced with handling impressive sums of cash and, most likely, making more decisions than lenders; tellers are the key to exceptional customer service. These players require an excellent director, a superior supervisor to deliver a top performance.

Handling Share Accounts at Death

OnDemand
  • Recorded Wed, August 17, 2022
  • Presented by Deborah Crawford
Deborah Crawford
$279.00

Handling Share Accounts at Death

OnDemand
  • Recorded Wed, August 17, 2022
  • Presented by Deborah Crawford

Compliance, Customer Service, Deposit Accounts, Deposit Compliance, General Compliance, Transaction Compliance

Your member passed away and the family is grieving. Yet, in the midst of all the remembering and honoring of a life, the legal and compliance clock is ticking. In most states, checks can be paid for 10 days after the date of death. However, ACH items cannot be paid once we know the member is deceased.

Creating the Right ERM Program for Your Credi...

OnDemand
  • Recorded Thu, February 02, 2023
  • Presented by Marci Malzahn
Marci Malzahn
$279.00

Creating the Right ERM Program for Your Credit Union

OnDemand
  • Recorded Thu, February 02, 2023
  • Presented by Marci Malzahn

Auditing, BSA, Compliance, General Compliance, Information Technology/Security, Risk Management/Legal, Technology/Security

Are you creating your first ERM Program for your credit union? Do you want to ensure your current program is complete, yet keep it simple? If yes to either question, this webinar is for you!

Elevate Your Presentation's Impact By Boostin...

OnDemand
  • Recorded Fri, September 29, 2023
  • Presented by Heather Legge
Heather Legge
$279.00

Elevate Your Presentation's Impact By Boosting Your Moxie!

OnDemand
  • Recorded Fri, September 29, 2023
  • Presented by Heather Legge

Learn practical tips to deliver more powerful business presentations or training sessions by projecting more confidence in the room and on camera.

Secrets to Being a Great Call Center Agent

OnDemand
  • Recorded Thu, May 18, 2023
  • Presented by Janice Branch
Janice Branch
$279.00

Secrets to Being a Great Call Center Agent

OnDemand
  • Recorded Thu, May 18, 2023
  • Presented by Janice Branch

Customer Service, General Compliance, Management/Employee Development, Sales, Teller

Call Centers create a competitive advantage for organizations that train their agents to know what to say, what not to say, and how to sell, while maximizing productivity and quality. Invest in your Call Center agents by ensuring they are well-trained to handle every call with courtesy and grace. It is the Call Center agent’s approach to call handling and member service that determines if they will have the opportunity to increase the relationship with the institution, but also turn the customer into a fan.

Overdraft Hotspots

OnDemand
  • Recorded Tue, November 08, 2022
  • Presented by Deborah Crawford
Deborah Crawford
$279.00

Overdraft Hotspots

OnDemand
  • Recorded Tue, November 08, 2022
  • Presented by Deborah Crawford

Compliance, Deposit, Deposit Accounts, Deposit Compliance, General Compliance

It's 2022 and your examiners are due at your financial institution next month. Will your bank pass the test?

Bank Ethics from the Ground Up

Upcoming
  • Tue, October 31, 2023
  • Presented by Molly Stull
Molly Stull
$279.00

Bank Ethics from the Ground Up

Upcoming
  • Tue, October 31, 2023
  • Presented by Molly Stull

Auditing, BSA, Compliance, Customer Service, Fraud, General Compliance, Human Resources, Management/Employee Development

Ethical decisions can be challenging, but it’s important to embrace ethical choices as the repercussions impact you individually as well as your financial institution. Included in this session are best practices, and requirements as well as examples of bank bribery cases.

Update on Banking Marijuana - It's All About ...

Upcoming
  • Tue, October 24, 2023
  • Presented by Deborah Crawford
Deborah Crawford
$279.00

Update on Banking Marijuana - It's All About the Money!

Upcoming
  • Tue, October 24, 2023
  • Presented by Deborah Crawford

BSA, Commercial/Business Lending, Compliance, Deposit, Deposit Accounts, Deposit Compliance, General Compliance, Lending Compliance, Risk Management/Legal

What is hemp? What is marijuana? What are the rules on either one? How are banks moving money and handling transactions for both.

Credit Union Vendor Due Diligence

OnDemand
  • Recorded Wed, May 24, 2023
  • Presented by Jamin Carlisle
Jamin Carlisle
$279.00

Credit Union Vendor Due Diligence

OnDemand
  • Recorded Wed, May 24, 2023
  • Presented by Jamin Carlisle

Compliance, General Compliance, Risk Management/Legal, Technology/Security

Are you feeling overwhelmed by the complexity of vendor due diligence in your credit union operations? Don't worry – help is here! Join us for a must-see webinar that will guide you through the essential elements of a strong vendor due diligence program. Whether you're a seasoned compliance professional or just starting out, you'll discover expert tips and best practices to streamline your process and ensure that you have all the appropriate documentation for each vendor.

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