Webinars

The narrative section of the SAR provides critical information that law enforcement may use to better understand the crime. In this webinar, learn to write a good narrative and avoid rookie mistakes.

In this unique webinar, Anne Lolley will provide an overview of federal compliance laws. This is a great training tool for newer lenders and processors, and the webinar will help even experienced bankers understand the source of the various requirements.

Call Centers create a competitive advantage for organizations that learn to create them well| whether there are two or two hundred people answering calls. In most instances, calls are answered by automated voice response system (AVRS) allowing the caller to participate in determining where they need to be routed. This streamlines the process, routing the person to the agent best suited to assist the caller. While this process makes sense for the business, do callers become frustrated with being stuck in an endless loop of options to choose from so that when an agent comes on the line they are met by a frustrated caller?

We are seeing a rapid shift in the way financial institutions interact with their customers and conduct business to a more remote, online delivery model. Not that these capabilities haven’t always been present, but ever since the pandemic, much more business is conducted remotely, and this is a trend we can expect to continue. What are the requirements to keep in mind when conducting business in this fashion?

During the webinar, you will review line-by-line the text fields and requirements to complete the Suspicious Activity Report (SAR).

These colorful and easy-to-use checklists are designed to chronologically lead lenders and processors through the various lending compliance requirements.

There is a big misconception that an IT examination is a technical security assessment focused solely on computer systems, the network, and logical controls. While the technological components and the IT department are most definitely included in the examination, it doesn’t start and end there.

Risk assessments are at the core of a strong ERM Program. Therefore, developing strong risk assessments for all key areas of the financial institution is crucial. This webinar will take you through the characteristics of strong risk assessments to ensure you address key areas of your institution.

This course is designed for bankers new to Call Report preparation, as well as those seeking a refresher course. This webinar series will primarily follow the structure of the Call Report, progressing through the schedules in order. However, to enhance the learning experience and better convey related reporting content, certain schedules will be grouped together within the curriculum. This approach ensures that attendees can grasp both the individual schedules and their interconnections, facilitating a comprehensive understanding of the reporting process.